Melissa Ortiz

Service was top tier and elite from the Service Advisor Mr. Tim providing expert level knowledge and advice along the service team making the appointment a great smooth experience. And the technician Mr. A Mr. Tim providing expert level knowledge and advice along the service team making the appointment a great smooth experience. And the technician Mr. Austin with an extremely helpful video walkthrough of the service that was being completed and with valuable knowledge about vehicle maintenance that was easy to understand and follow. Great experience More

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Excellent service center. Professional, prompt and friendly. Truthful assessments of your vehicle. Price efficient and no unnecessary repairs or costs. I trust them and will c Professional, prompt and friendly. Truthful assessments of your vehicle. Price efficient and no unnecessary repairs or costs. I trust them and will continue to give them my business. More

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Always excellent service and they are willing to squeeze you in last minute. Knowledgeable staff and technicians you in last minute. Knowledgeable staff and technicians More

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I have another great experience with Louisville VW staffs. They maximize my expectations. Especial Thanks to Melissa always keeps her promise & the mechanic Malik explaining clearly with details vide staffs. They maximize my expectations. Especial Thanks to Melissa always keeps her promise & the mechanic Malik explaining clearly with details video, they made my expectations above & beyond. Thank you both. More

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Excellent place for the vehicle service. They did an excellent job on my car. Highly recommend this dealership for car service. They did an excellent job on my car. Highly recommend this dealership for car service. More

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The team led by Melissa this Saturday morning was professional and efficient. The dealership was clean and new. The waiting area was fully stocked with amenities. Good experience ty to Melissa 👷🫡 professional and efficient. The dealership was clean and new. The waiting area was fully stocked with amenities. Good experience ty to Melissa 👷🫡 More

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Service was friendly, fast & great! And resolved an issued we had on the back windshield. And resolved an issued we had on the back windshield. More

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I took my car in for a 70K service and to have a few nagging issues diagnosed (those creep up with an 8-year-old car). Melissa, my Service Rep, was fantastic through the whole process. She was thorough nagging issues diagnosed (those creep up with an 8-year-old car). Melissa, my Service Rep, was fantastic through the whole process. She was thorough and patient, she kept me informed through every step, and she worked with my extended warranty company to get the majority of parts, repairs, and a rental car covered. My car is driving like new again! This is how dealer service is supposed to work!! Thanks, Melissa, and all the folks involved at Lewisville VW! More

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Responsive, and thorough, always takes good care of our VWs. Service videos and estimate with approval software are convenient and helpful. VWs. Service videos and estimate with approval software are convenient and helpful. More

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The service on my vehicle was completed quickly and all of the staff were friendly. of the staff were friendly. More

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