Dealer Reviews
Cars for Sale
Dealer Log In
Melissa LeBran
966 Reviews
BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.
Read moreDealership Experience
14 yrs, 8 mos
Industry Experience
29 yrs, 9 mos
Specialties & Trainings
multiple level 4 customer service award winner both ford and lincoln
service advisor panel, lincoln brand champion, lincoln service advisor
966 Reviews
Write a Review
966 Reviews of Melissa LeBran
April 25, 2019
Oil change I gave the rating because service was timely, but could have been slightly quicker, but very satisfying. I felt that the service shouldve taken 20-30 I gave the rating because service was timely, but could have been slightly quicker, but very satisfying. I felt that the service shouldve taken 20-30 min. Took aporox. 1 hour from key to key... More
by Sutton ford
Verified Customer
April 24, 2019
Awesome Customer Service With each visit the service never fails to be prompt and as professional as times before. Love bringing my car here for service. Wouldn’t take it any With each visit the service never fails to be prompt and as professional as times before. Love bringing my car here for service. Wouldn’t take it any other place. More
by Satisfied
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Chatman Farland
April 24, 2019
Excellent customer service Melissa was very good at keeping me informed on the status of my vehicle and making sure I was comfortable with the car loaned to me during my warrant Melissa was very good at keeping me informed on the status of my vehicle and making sure I was comfortable with the car loaned to me during my warranty work More
by Dan
Other Employees Tagged: No
April 24, 2019
Amazing service Service was great as always, Melissa took care of me right away! Every time My car is in the shop I know it’s going to be taken care of by Melissa and Service was great as always, Melissa took care of me right away! Every time My car is in the shop I know it’s going to be taken care of by Melissa and her fellow employees More
by nlebran92
April 19, 2019
Service with a smile Although my Lincoln Mkz hasn't required much service besides one small recall and routine oil changes..I have always I repeat always been greeted with Although my Lincoln Mkz hasn't required much service besides one small recall and routine oil changes..I have always I repeat always been greeted with smile. It's the small things like that keeps me coming back. More
by daboss54
Other Employees Tagged: Lester Parker, Jillian Stanford , LaToyta McDonald
April 17, 2019
prices for estimates of work to done are too high The service personnel are wonderful and do their job very well. But when I take my vehicle in when I have a problem that needs to be fixed I should no The service personnel are wonderful and do their job very well. But when I take my vehicle in when I have a problem that needs to be fixed I should not be charged a fee just to look what's wrong with your product. Repair prices are high enough to fix a vehicle that consumers have paid thousands of dollars for already. I have visited this service center several times and I have paid no less than $500 each time for products and service on my vehicle. I don't know if I can continue to pay that extra fee that's at least $200 or more and it does not go toward the cost of getting my vehicle fixed. You may not realize that runs a lot of business away from dealerships and they go to your other local automotive repair shops. More
by 1mrwee46
Other Employees Tagged: Anita Sutton, Fred, the mechanic who has worked on my vehicle every time it had service
April 15, 2019
Customer service Had a fantastic experience. Melissa Lebran was extremely helpful in every step of the process. Would recommend anybody go to Sutton Ford because of h Had a fantastic experience. Melissa Lebran was extremely helpful in every step of the process. Would recommend anybody go to Sutton Ford because of her customer service. More
by richardreagan13
April 06, 2019
Oil change Melissa was very friendly And Curtics The Driver Were also. Real professional Good job I liked the delivery service that help me out and Melissa was very friendly And Curtics The Driver Were also. Real professional Good job I liked the delivery service that help me out and was surprised at the car was wash More
by siddiqshakir
Other Employees Tagged: Michael Miller
April 06, 2019
I was taken good care of. My car looked excellent. MY AUTO BUTLER WAS EXCELLENT .MY MKX WAS CLEANED EXCELLENT. T MY MHEY TOOK ME HOME AND BROUGHT ME BACK. .I WAS AMAZED AT MY SERVICE. MY AUTO BUTLER WAS EXCELLENT .MY MKX WAS CLEANED EXCELLENT. T MY MHEY TOOK ME HOME AND BROUGHT ME BACK. .I WAS AMAZED AT MY SERVICE. More
by pcarter_1956
Other Employees Tagged: Jamie Vasquez , JAMIE VASQUEZ
