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Melissa LeBran
Melissa LeBran at Sutton Ford
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Melissa LeBran

Service Advisor

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

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4.7
963 Reviews

BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.

Dealership Experience

13 yrs, 5 mos

Industry Experience

28 yrs, 6 mos

Specialties & Trainings

multiple level 4 customer service award winner both ford and lincoln

service advisor panel, lincoln brand champion, lincoln service advisor

4.7

963 Reviews

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963 Reviews of Melissa LeBran

December 19, 2024

Dealership Rating
Employee Rating

Honestly the best car service and then, car buying experience I have ever had. The customer care was exceptional, Frank was a great guy. Not pushy, listened to my concerns and wasted absolutely time f More

by p.touch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franklin Hunt, Richard Ashmon

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Dec 21, 2024

Sutton Ford responded

Thank you so much for your wonderful review! We are thrilled that Frank had the opportunity to provide you with great service. We thank you for choosing Sutton Ford!

November 06, 2024

Dealership Rating
Employee Rating

This dealership has a communication problem they are horrible, you should put the on a diagnostic machine repair it then sale the vehicle. Bad communication!!!!!!!!!!! More

by desmondsolomon516
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Nate Sutton, Lester Parker, Jamie Vasquez, Karen Ford

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Nov 11, 2024

Sutton Ford responded

Desmond, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 22, 2024

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Employee Rating

I all ways enjoy at sutton ford this is my fourth car purchase sutton that why I keep coming back More

by carlcook10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach, Mike Semik

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Mar 24, 2024

Sutton Ford responded

We appreciate your business and this review, Carl, and would like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

November 13, 2023

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Well Tony has been the best dealer person that I have dealt with the dealership is good they took care of what I needed to have done so I wasn't bothered with it even though my car stayed there a couple More

by gammyfour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2023

Sutton Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Sutton Ford!

November 10, 2023

Dealership Rating
Employee Rating

The service team was great. My car was serviced and a timely matter. I will recommend you guys More

by agljt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Cree Lyons

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Nov 11, 2023

Sutton Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 08, 2023

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Employee Rating

Very good fast service. Always had great service from Sutton Ford. Will continue to use Sutton ford in the future. More

by patbarnas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez , Eric Eric, Cree Lyons

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Nov 09, 2023

Sutton Ford responded

Pat, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sutton Ford, we look forward to having you as one of our valued customers for many more years to come!

November 06, 2023

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Employee Rating

Great Customer Service and quality Work. Communication was great also knowledgeable with services and maintenance recommendations. More

by Daddy-T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

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Nov 06, 2023

Sutton Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 06, 2023

Dealership Rating
Employee Rating

Melissa & Jaimie LeBran are the most trustworthy, knowledgeable employees, and friendly people who work to keeping my 2 Lincolns in great shape. These 2 people make Sutton Ford a great dealership. More

by dr.lwojcik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaimie Lebran, master mechanic 5 stars

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Nov 06, 2023

Sutton Ford responded

Thanks for sharing your thoughts about your experience with Sutton Ford. Melissa and Jaimie appreciate your business and hope to see you again soon!

October 31, 2023

Dealership Rating
Employee Rating

Always love the dealership. .Got some work done by the mobile service and all I can say is excellent. Tech Brain was great. Will use in the future. More

by Dnice1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez

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Oct 31, 2023

Sutton Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jamie, Brian, and Melissa met your expectations. Thank you for choosing Sutton Ford, we look forward to having you as a valued customer for many years to come!

October 27, 2023

Dealership Rating
Employee Rating

Service was very friendly and helpful and the service was fast and my truck was clean More

by marcuskellylakers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2023

Sutton Ford responded

Marcus, Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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