Melissa Lang
Melissa Lang at Grand Prairie Ford
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Melissa Lang

Finance Manager

Grand Prairie Ford

701 E. Palace Pkwy
Grand Prairie, TX 75050

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4.7
132 Reviews

Languages Spoken

English English

4.7

132 Reviews

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132 Reviews of Melissa Lang

December 29, 2024

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Parker was understanding and very professional in each and every step. We originally contacted him after seeing some of the 2025 Exlplorer adds and he took it from there. Only issue was with finance m More

by Chinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Benson, Parker Fugate

Dec 30, 2024

Grand Prairie Ford responded

We’re thrilled to hear that Parker provided you with a professional and understanding experience. We truly appreciate your feedback regarding the finance paperwork, and we will work to ensure full transparency moving forward. We're glad you're happy with your purchase and your experience at Grand Prairie Ford, and we look forward to assisting you again in the future. Thank you for your recommendation!

December 29, 2024

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Summer Wheeler was my sales associate. Very friendly and helpful despite being new at the dealership and Ford. Great selection of Broncos on the day I was there. Process to buy a car More

by JONJAGERTX
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jackie Mercer, John Huey , Summer Wheeler

Dec 30, 2024

Grand Prairie Ford responded

Thank you for your review! We're glad to hear that Summer made a positive impression with her friendly and helpful service, especially as she’s new to the dealership. We appreciate your feedback on the car-buying process, and we understand that it can feel long at times. We’re always working to improve and streamline the process to make it more efficient for our customers. We hope you're enjoying your new Bronco, and we look forward to assisting you again in the future!

December 24, 2024

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Very efficient and did not waste my time. Got the car I wanted with no hassle More

by dawaunalacy
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Rodriguez

Dec 27, 2024

Grand Prairie Ford responded

Thanks! We're thrilled to hear you had such a smooth experience. Our goal is to make the process as efficient as possible, and it's great to know we hit the mark. Enjoy your new car!

December 21, 2024

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Jackie was respectful and understanding Answered all of my questions. Extremely knowledgeable of vehicle of my interest! More

by Jasso
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jackie Mercer , Lastly, employee whom provided drive off instructions was exceptional!

Dec 23, 2024

Grand Prairie Ford responded

Thank you for your wonderful feedback! We’re thrilled to hear that Jackie provided you with respectful and understanding service while answering all your questions. It's great to know that her knowledge of the vehicle you were interested in made a positive impact on your experience. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your trust in us and look forward to serving you again!

December 20, 2024

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This dealership is awesome the people there are super nice and worked hard to get me approved for my new ride and the services for both me and my new truck are fantastic I definitely would do business wi More

by tx.aries
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Lawrence Sedillo , Eric and the guy at the garage service area where I got the paper tags

Dec 23, 2024

Grand Prairie Ford responded

Thank you for your fantastic review! We are delighted to hear that you had such a positive experience with our team at the dealership. It's great to know that our staff worked hard to get you approved for your new ride and that you are pleased with the services we provided for both you and your truck. Your willingness to recommend us to your friends and family means a lot to us, and we truly appreciate your trust and support. We look forward to the opportunity to serve you again in the future! If you have any questions or need assistance down the line, please don't hesitate to reach out. Enjoy your new truck!

December 20, 2024

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Jackie Mercer is such a delight and most important, understanding. Pleased to have him assist me with my purchase. Truly appreciate you. More

by Jasso
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 23, 2024

Grand Prairie Ford responded

Thank you for your wonderful review! We’re thrilled to hear that Jackie made your experience a delight and provided understanding and exceptional assistance during your purchase. We’re lucky to have him on our team, and we’ll be sure to share your kind words with him. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

December 19, 2024

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Inna was fantastic help us find the truck we like Karissa and her manager were also helpful showed us different options More

by martinezd2009
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flem , Inna guardamor

Dec 20, 2024

Grand Prairie Ford responded

Thank you for your wonderful review! We’re thrilled to hear that Inna provided fantastic assistance in helping you find the truck you liked. It’s also great to know that Karissa and her manager contributed to your experience by showing you different options. Our team is dedicated to finding the right fit for our customers, and your feedback reinforces our commitment to excellent service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again soon!

December 19, 2024

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Everyone was so nice, welcoming and Scott Smith is a great salesman. I’ve been a customer of his for years and followed him to this dealership. More

by mrsbmcclain18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Smith

Dec 20, 2024

Grand Prairie Ford responded

Thank you for your fantastic review! We’re delighted to hear that you found our team to be nice and welcoming. It’s especially wonderful to know that Scott has consistently provided you with great service over the years, and we’re thrilled that you followed him to our dealership. Scott is a valued member of our team, and your loyalty means a lot to us. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to continuing to serve you!

December 11, 2024

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our sales associate Cesar was awesome. The vehicle we bought is more than expected. My wife loves it. Big Kudos and congratulations for an awesome team. You guys definitely made us a welco More

by vlqcampbell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar was worth 6 stars.

Dec 13, 2024

Grand Prairie Ford responded

Thank you for the kind words about Cesar and our team! We’re thrilled to hear that you and your wife are loving your new vehicle. We look forward to serving you again in the future!

December 07, 2024

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Jackie is great and helped us find our dream car! Can’t recommend him enough! More

by Dalila Ventura
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jackie Mercer, Brandon Flem

Dec 09, 2024

Grand Prairie Ford responded

Thank you for your wonderful feedback! We're so glad to hear that Jackie helped you find your dream car. We appreciate your recommendation and are thrilled you had such a positive experience. If you ever need anything in the future, don't hesitate to reach out!

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