Melissa Dolan
Melissa Dolan at Klaben Chrysler Jeep Dodge Ram
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Melissa Dolan

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.6
36 Reviews
4.6

36 Reviews

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36 Reviews of Melissa Dolan

November 20, 2024

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Service was quick and awesome. Truck runs better than new. Wish everything worked as well as this dealership. More

by csiegert
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Recommend Dealer
Yes

Other Employees Tagged: Casey Shaw

November 04, 2024

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Claven is the best. I have never had such good service anywhere else. I drive 45 minutes to go to this dealership and service. More

by TRISH6
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Recommend Dealer
Yes

October 26, 2024

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Wait time for service was longer than expected and oil was overfilled and I had to return the next day for another 2 hour service visit while they drained oil and replaced air filter because oil overflowe More

by rdktubo
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Recommend Dealer
No

Other Employees Tagged: Joe Hilliard

Oct 27, 2024

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. I apologize for putting you in the position of being dissatisfied. This was not our intention, but I will make no excuses. We are better than what this visit portrayed. Putting myself in your shoes, I too would have been frustrated and disappointed by the experience. We ask for feedback because we truly want to hear it. It is a valuable resource for the coaching and counseling sessions that are regularly conducted with our teams. An experience such as yours gets the attention of the entire leadership team and is addressed internally in the appropriate fashion. All of that being said, I welcome the opportunity to speak with you directly, so that I can gain further insight into your experience, and then to see what I can try and do for you at this point. It is important for us that our customers hold us accountable, every day, as we work to separate ourselves from the competition. I will end by thanking you again for your feedback, and I apologize once more for your experience. The entire Klaben team remains at your service, and we look forward to speaking with you soon. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

October 21, 2024

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Everyone in the service department is great. Jeffrey Beane helped me buy the truck of my dreams. Casey Shaw was very helpful with an issue that was resolved. Thanks all. More

by LESLIEBARRETT9
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Jeffrey Beane, Casey Shaw, Brian Binegar , Albert Klaben never gave up until he fixed an issue.

October 16, 2024

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Easy place to get work done esp if you got vehicle there. Friendly, quick, and easy to schedule an appointment. More

by andrea.kumse
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Recommend Dealer
Yes

October 07, 2024

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Sales, finance and service are excellent at Klaben. Wont go anywhere else as long as they are around! More

by Daphne
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Recommend Dealer
Yes

October 06, 2024

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Melissa was extremely helpful as all agents there are. Always replied when messaged. Thanks again! More

by rollertom
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Recommend Dealer
Yes

October 02, 2024

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Melissa is very friendly and so easy to work with. Thank you so much for your great customer service! More

by BriWise22
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Recommend Dealer
Yes

September 30, 2024

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Very helpful and respectful employees! Took care of everything perfect and timely! Would recommend to anyone! More

by laurie_regallis
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Recommend Dealer
Yes

September 24, 2024

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I’m very disappointed that you had my vehicle in service for 15 days yet did not take the time to wash it before I picked it back up repaired. More

by ALAN28
Service Communication
Recommend Dealer
Yes
Sep 24, 2024

Klaben Chrysler Jeep Dodge Ram responded

Alan, Thank you for taking the time to leave us a review, your feedback is greatly appreciated and extremely valuable to us. We sincerely apologize for the condition of your vehicle at pick up. We strive to always leave vehicles cleaner than how they were brought in, so here we certainly failed you. I was unable to find any information for you in our system from what was provided here. I would love to get in contact with you and gather some more information and come up with a plan to rectify this situation for you. I can be reached at any of the following below. Once again, thank you for your feedback. Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com

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