Melanie Tucker
Melanie Tucker at Sierra Toyota

Melanie Tucker | Page 5

Service Advisor

Sierra Toyota

2596 East Fry Blvd
Sierra Vista, AZ 85635

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rated
120 Reviews

Dealership Experience

4 yrs, 4 mos

Languages Spoken

English English

not yet
rated

120 Reviews

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120 Reviews of Melanie Tucker

July 23, 2023

Dealership Rating
Employee Rating

Everyone is super friendly and the work gets done on time. Would recommend it anyone. More

by Gram
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwardo Mendez

July 16, 2023

Dealership Rating
Employee Rating

Very disappointed. I wrote a good review 2 years ago. This time they told us we needed to replace the cabin filter. If they had looked, they would have seen it was new. More

by Donaldsonranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 17, 2023

Sierra Toyota responded

Hello Donaldsonranch, My name is Austin and I'm the service manager at Sierra Toyota. I'm sorry for your recent experience at our service department. Please email me at your convenience as I would like to discuss this further. Thank you, Austin Fornof Service Manager austin@sierratoy.com

July 15, 2023

Dealership Rating
Employee Rating

I got a same day service appointment and they got it in on time and out early. The price was lower than quoted too! Too good to be true? Nope. True story. Same day, early delivery, below cost. Way to More

by misoldier83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Beyer, Mark Retherford

Jul 15, 2023

misoldier83 responded

Your Service Department crushed it on my service appointment. I forgot that the communications with your team was great! Every employee seemed happy. You must have a good work environment which makes a good team click.

July 10, 2023

Dealership Rating
Employee Rating

They took great care of us. Got us in quickly. Always very professional. Also kept us updated. More

by vdavis626789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwardo Mendez, don't remember names. everyone has always been helpful

July 10, 2023

Dealership Rating
Employee Rating

Service managers are very nice and service was completed quickly. Waiting area is clean and neat. More

by LAWRENCEHU2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 09, 2023

Dealership Rating
Employee Rating

First guy told me I can't put 10-ply tires on my new 4runner. That's a lie. I told them to take my spare off. They rotated the spare!!!! I was angry. Took a long time to find my warranty paperwork. They More

by zeunerlaura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Edwardo Mendez

Jul 12, 2023

Sierra Toyota responded

Hello Zeunerlaura, I'm sorry for your recent experience with our service department at Sierra Toyota. Please email me at your convenience as I would like to find out more details. Thank you, Austin Fornof Service Manager Sierra Toyota austin@sierratoy.com

July 08, 2023

Dealership Rating
Employee Rating

I can always count on Sierra Toyota to get the job done quickly and reliably. Even though the Service Department is usually busy I can count on them to get my services done in a timely manner. I'm counting More

by Wbmccullough1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 08, 2023

Dealership Rating
Employee Rating

I have been a very happy customer for many years. Aways had excellent service every time I come in for service. Keep up your More

by CAYWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 30, 2023

Dealership Rating
Employee Rating

Quick and convenient and complete service and the TXM advisor Melanie was excellent. The best service in town. More

by stretke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 25, 2023

Dealership Rating
Employee Rating

The dealership including the waiting area are clean and well kept. The wait time is considerably less than other many other dealerships. Oh yes they have a clean and well stocked refreshment area. More

by BOBPARKS26
Service Price Transparency
Recommend Dealer
Yes
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