Melanie Betancur

Went in for a recall was supposed to be approximately 4 hours was done in 2and a half only complaint was no loaner vehicles available hours was done in 2and a half only complaint was no loaner vehicles available More

by Don't have a screen name Verified Customer Verified Customer

Report | Print

I had to wait at least 3 hours. However you guys were very cool about it. Mel offer me a loaner but I decided to wait it out. Very professional and friendly!! However you guys were very cool about it. Mel offer me a loaner but I decided to wait it out. Very professional and friendly!! More

by dphighdog4 Verified Customer Verified Customer

Report | Print

Melanie was a little short and rude. They never told me where to go, and she was annoyed I didn't know on my own. The girls in the waiting area were polite and the work was done quickly. They never told me where to go, and she was annoyed I didn't know on my own. The girls in the waiting area were polite and the work was done quickly. More

by Casey.clifford30 Verified Customer Verified Customer

Report | Print

Melanie went above and beyond. I was in twice within 48 hours after hitting potholes and suffering tire damage. She did everything possible to make the experience bearable. Got me I was in twice within 48 hours after hitting potholes and suffering tire damage. She did everything possible to make the experience bearable. Got me in and out quickly, got the tire covered, got service staff to my house to put on the donut, etc. Same for Vanessa More

by John Verified Customer Verified Customer

Report | Print

Vanessa and Melanie went above and beyond to take care of my car and me today. my car and me today. More

by John Verified Customer Verified Customer

Report | Print

Very knowledgeable service people. The answer all your questions. Very comfortable waiting room free coffee The answer all your questions. Very comfortable waiting room free coffee More

by Bet Verified Customer Verified Customer

Report | Print

After we finished and I left with my car one of the girls tried to call me and left a message stating “ you just got serviced here we need you to urgently call us back “ I panicked when I saw it and called a tried to call me and left a message stating “ you just got serviced here we need you to urgently call us back “ I panicked when I saw it and called as soon as I could and she says oh we’re just interested in buying your car. I said I wasn’t interested and that wasn’t urgent, but I will listen to the offer y’all had for me “ well you would have to bring your car back and get like a check up kinda like at a doctors office so we know what all is going on with the car” mind you I had just picked my car up… telling me to call back urgently which it wasn’t. And then telling me there is no offer prepared it was a complete waste of my time and stressed me for no reason. The start of the process the girl helping my fiancé was extremely rude and disrespectful. The mechanics were very nice and only reason I’m leaving stars. More

by Mobriwaddell Verified Customer Verified Customer

Report | Print

Melanie was very informative about the services that she recommended for my vehicle, and helped get me what I needed. recommended for my vehicle, and helped get me what I needed. More

by scamberdella89 Verified Customer Verified Customer

Report | Print

I had a great buying experience and the service department was great my car issues were fixed in a timely manner department was great my car issues were fixed in a timely manner More

by POSIMATO7 Verified Customer Verified Customer

Report | Print

Great service and very transparent. Service center was very informative and got my vehicle back as soon as possible. Kelvin Peralta provided me with quick responses to my questions and Service center was very informative and got my vehicle back as soon as possible. Kelvin Peralta provided me with quick responses to my questions and requests. More

Report | Print