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AutoWorld of Conway responded

Thank you for sharing your feedback, Wayne. We understand how frustrating it can be to experience a major mechanical issue after ownership. At the time of purchase, an extended warranty was offered and declined, which is why coverage was not available when this issue occurred. We consistently recommend extended coverage to help protect our customers’ investments on pre-owned vehicles. As with all used vehicles, repairs that arise outside of any applicable warranty are the responsibility of the owner. When asked, we did provide a repair option. While we regret that this situation was disappointing, we wish the circumstances had been different and appreciate you taking the time to share your experience. Good Cars for Good People.

AutoWorld of Conway responded

Shane, thank you so much for the great review! We’re thrilled to hear that you had such a positive experience and that Glenn Christian, Richard Aponte, and Juan Riutort went above and beyond for you. Our team truly takes pride in working together to make the process smooth and enjoyable, and it means a lot to hear that reflected in your visit. Thank you for the recommendation and for choosing Autoworld of Conway. Good Cars for Good People.

AutoWorld of Conway responded

Mr. Bossard, We’re disappointed by your review, especially considering the many efforts we made to help resolve your concerns. When you experienced issues with your vehicle, we immediately offered several solutions including repairs, a full buyback, or applying your equity toward another vehicle. You chose to keep the truck and use a service facility that charged above standard labor rates. Even so, your warranty company covered the majority of the bill, and we stepped in to cover an additional $600 to reduce your out of pocket cost. Throughout the process, we worked in good faith to support you far beyond what was required. As for your comments about Jason, we stand by our team’s integrity and the condition of our vehicles. You were provided full vehicle history at the time of purchase. While we always welcome honest feedback, your review doesn’t reflect the full picture or the level of effort we’ve made to assist you.