Mel Williams

I went to Pat Lobb Toyota in McKinney to pick up a GAP insurance refund check that was supposed to be mailed in January 2025. After being bounced between Toyota Finance, the insurance company, and the dea insurance refund check that was supposed to be mailed in January 2025. After being bounced between Toyota Finance, the insurance company, and the dealership, Max in Finance finally discovered the check was never sent. I decided to pick it up myself and emailed him my updated address while on the phone. When I arrived, the front desk couldn’t find my check, and I ended up waiting over 30 minutes while staff were chatting. When Max and Tommy finally came to see me, their apologies were insincere, and it was clear they didn’t care about my time—one even said, “You got your check now.” I wasted almost 1.5 hours of my life dealing with this, and the check had been mailed to the wrong address. There was zero ownership or accountability for the mistake. Max was helpful initially, but the overall communication, attitude, and customer service at this dealership were extremely disappointing. I’ve bought two cars here before, but after this experience, I’m hesitant to return, especially once my salesman retires. More

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Bought several vehicles throughout the years. Book recent maintenance services was great. The recent service advisor was great. Some other service advisors need to keep the same standards of serv Book recent maintenance services was great. The recent service advisor was great. Some other service advisors need to keep the same standards of service and customer care. Pat Lobb need to have quality service in high standards for future and current customers. Please take the over fill trash bin next to the coffee machine out to keep the great image of the business. More

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They are very professional, friendly and helpful. My sales person Mel Williams was very very nice, and patient with me. He was very helpful. My sales person Mel Williams was very very nice, and patient with me. He was very helpful. More

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Bill was such a helpful salesman in helping me purchase my first car! He let me know all of the different features in my car and let me test drive! I definitely recommend him! my first car! He let me know all of the different features in my car and let me test drive! I definitely recommend him! More

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I've always hated the whole car buying process: the waiting, the hassle, the games! But not here. These guys were AWESOME. Everything was explained perfectly and I wasn't treated like some "rube" who w waiting, the hassle, the games! But not here. These guys were AWESOME. Everything was explained perfectly and I wasn't treated like some "rube" who was to be taken advantage of but was respected every step of the way. I got a fair value for my trade in and loved the additional "package" that was available as an add on. Mel Williams was AWESOME ... no pressure, no "tricks" ... just sincerely wanted to help us get the best deal. This is now my new "go to" dealership for every car purchase from now on! More

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Mel was AWESOME so easy to work with, no pressure, and he found me the perfect vehicle! I am so happy thanks to Mel! found me the perfect vehicle! I am so happy thanks to Mel! More

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Luv my Pat Lobb and Luv my Toyota, just purchased new 4Runner Limited. Great service as always. 4Runner Limited. Great service as always. More

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A 5 Star Dealership if I have ever seen one. Impeccable service from all departments. Impeccable service from all departments. More

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My 3rd new Toyota from Pat Lobb, 2nd with Mel Williams. If I need another vehicle in my lifetime, I will come back looking for Mel. Antonio was a pleasant change from the typical dealership F&I guy; he pre If I need another vehicle in my lifetime, I will come back looking for Mel. Antonio was a pleasant change from the typical dealership F&I guy; he presented me with financing & extended warranty options but no high pressure. Love the truck. More

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Love my Pat Lobb, Love my Tundra. Great customer service both in sales and service. Mel Williams and Easy Newsome are spectacular. Great customer service both in sales and service. Mel Williams and Easy Newsome are spectacular. More

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