The car was taken in for a diagnostic.
Not at all helpful. Was treated disrespectfully when I explained that I wanted the diagnosis in writing on paper. I could tell that me being there wh
Not at all helpful. Was treated disrespectfully when I explained that I wanted the diagnosis in writing on paper. I could tell that me being there what's frustrating for the lady at the counter. I asked them to check recall information and this only added to her frustration as she explained to me her work day ended at 6:00 p.m. I spent $1 80 and was not given information that was very helpful. On top of that I was charged to 3% credit card fee. Very cheap. No one else I know at a dealer, walmart, autozone, charges a credit card fee.
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by marinecorpspatriot
Verified Customer
Verified Customer
Other Employees Tagged:
Megan Nothacker
Jan 08, 2026 -
Spitzer Kia of Mansfield responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Good service.
Makes sure vehicle is all good and no bad service. Very friendly people
Makes sure vehicle is all good and no bad service. Very friendly people
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by MICAHBARR10
Verified Customer
Verified Customer
Other Employees Tagged:
Megan Nothacker
Jan 05, 2026 -
Spitzer Kia of Mansfield responded
Thanks for sharing your thoughts about your experience with Spitzer Kia of Mansfield. We appreciate your business and hope to see you again soon!
I did, the service was incomplete and broke off my SUV
back windshield wiper unit and no replacement, no call when the part is coming, no washing My SUV, detail wasn't done,
back windshield wiper unit and no replacement, no call when the part is coming, no washing My SUV, detail wasn't done,
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by dunnt4238
Verified Customer
Verified Customer
Other Employees Tagged:
Megan Nothacker
Dec 27, 2025 -
Spitzer Kia of Mansfield responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
I had oil change, tires rotation and special oil
treatment. Spent $150 and didn't even get my car washed.
treatment. Spent $150 and didn't even get my car washed.
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by DEBRAYFRAMER
Verified Customer
Verified Customer
Other Employees Tagged:
Megan Nothacker
Dec 27, 2025 -
Spitzer Kia of Mansfield responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
No vehicle walk around at writeup, no menu presentation
Dismayed at surcharge for credit card
Dismayed at surcharge for credit card
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by Mark H.
Verified Customer
Verified Customer
Other Employees Tagged:
Megan Nothacker
Nov 30, 2025 -
Spitzer Kia of Mansfield responded
Thanks for sharing your thoughts about your experience. We appreciate your business, Mark, and hope to see you again soon!
Love the dealership!
Megan is knowledgeable but definitely shouldn't be on the front line as her chattiness greatly interferes with efficiency.
Megan is knowledgeable but definitely shouldn't be on the front line as her chattiness greatly interferes with efficiency.
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by chrisgrossenbacher
Verified Customer
Verified Customer
Other Employees Tagged:
Megan Nothacker
Nov 30, 2025 -
chrisgrossenbacher responded
Love the dealership
Desiree is the best.
She's always helpful and makes sure everything gets taken care of.
She's always helpful and makes sure everything gets taken care of.
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by spoon013
Verified Customer
Verified Customer
Other Employees Tagged:
Megan Nothacker
Nov 29, 2025 -
Spitzer Kia of Mansfield responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Great customer service.
Thorough, friendly, going over and beyond what is needed. Would recommend Spitzer for all service needs.
Thorough, friendly, going over and beyond what is needed. Would recommend Spitzer for all service needs.
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by AMYMURDOCK1211
Verified Customer
Verified Customer
Service Price Transparency
Nov 26, 2025 -
Spitzer Kia of Mansfield responded
Thank you for choosing Spitzer Kia of Mansfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
I had no problem and was treated very well I would
recommend Spitzer kia service department ??
recommend Spitzer kia service department ??
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by BKD2286
Verified Customer
Verified Customer
Other Employees Tagged:
Megan Nothacker
Nov 19, 2025 -
Spitzer Kia of Mansfield responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
they all deserve a pay raise.
xxxx maybe even dental. give em it all pls
xxxx maybe even dental. give em it all pls
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by grant.workman
Verified Customer
Verified Customer
Service Price Transparency
Nov 18, 2025 -
Spitzer Kia of Mansfield responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Kia of Mansfield.
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