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Megan Marcotte
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Megan Marcotte
Business Development Manager
Mercedes-Benz of Paramus
755 State Rt 17 South
Paramus, NJ 07652
8 Reviews
8 Reviews of Megan Marcotte
December 22, 2023
Purchased a 2021 Sprinter 2500 and the factory has sent out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Par out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Paramus service department for a loaner vehicle of any kind so that I can get to work while the recall issue is being resolved. The service department said they will call me back. After 3 weeks of not hearing from anyone I decided to call them and had to reiterate the whole process again. After a long hold, the service manager came on the phone said that they will not provide a loaner because it is a Mercedes-Benz Sprinter van. I asked why and they said they just don't. Without further explanation from them, I was reluctant to have the van fixed. I'm currently driving a van with faulty software issues that is of no cause by me. I WILL NEVER EVER PURCHASE ANY VEHICLE FROM MERCEDES-BENZ OF PARAMUS. THEY DON'T KNOW HOW TO TREAT CUSTOMER. VERY MEAN AND DISHONEST. ALL IN FOR THE MONEY AND NO CUSTOMER SATISFACTION. WORSE DEALER EVER. WOULD YOU GO THERE? I KNOW I WOULD NOT. STEVEN. More
by Steven B.
Other Employees Tagged: Robert Lalli, Teresa Zarour, Dennis Adams, Michael Mutter, Phil Battaglino , Carlos Perez, Craig Sirota
May 28, 2022
If you could avoid this dealership, you should. I have now purchased two cars (both CPO) and both had to be returned to service within 7 days of purchasing. My experience with my first sales associ I have now purchased two cars (both CPO) and both had to be returned to service within 7 days of purchasing. My experience with my first sales associate was so terrible that management had to intervene. Megan, one of the sales managers, was extremely professional and helpful in trying to turn my experience around and is honestly the only reason I gave them another try. Richard, Craig, Nick and Onix are also phenomenal when it comes to how they treat customers. They all were delightful to work with. However, Dennis the sales manager is a completely rude and condescending individual who lacks empathy and basic customer service skills. How he even became a manager is beyond me. More
by SadiyaB
Verified CustomerOther Employees Tagged: Teresa Zarour, Dennis Adams , Jieun Chun, Richard Leonardo
May 06, 2022
Excellent service. Attentive to customer needs. I had great service and buying my certified car and extended service maintenance too. Attentive to customer needs. I had great service and buying my certified car and extended service maintenance too. More
by RMATT43
Other Employees Tagged: Danielle Matouk , Lisa Rosado
March 30, 2022
Great service had a great experience Onix was great and made me feel like family made me feel like family More
by waldemarwyszomierski
Other Employees Tagged: Robert Lalli, Teresa Zarour, Dennis Adams , Carol Dooley, Carlos Perez, Dan Raspanti, Lisa Rosado
March 27, 2022
Amazing experience. Everybody treats you the way you want to be treated when looking for a car. No tricks, no games. Went to many dealerships and none of them touched th Everybody treats you the way you want to be treated when looking for a car. No tricks, no games. Went to many dealerships and none of them touched this one in customer service or the final deal. I’d give ten stars if I could. More
by SCHNIGBOY
Other Employees Tagged: Henri Sabar , Mike Mutter - 10 ??
November 21, 2018
leasing a new c-class This is my 4th lease in the last 10 years from MB of Paramus. Very nice people to work with.. I would have no problem to recommend this dealership t This is my 4th lease in the last 10 years from MB of Paramus. Very nice people to work with.. I would have no problem to recommend this dealership to my friends and family Carmine More
by C.COVINO
Other Employees Tagged: John Bober, Robinson Espinal
August 20, 2018
Superb Customer Service Very professional and personalized service from Jieun. She quickly and efficiently took care of all the details so I could drive out with the perfect Very professional and personalized service from Jieun. She quickly and efficiently took care of all the details so I could drive out with the perfect E350 that very same afternoon. I definitely would recommend this dealership and would purchase another vehicle there in the future. More
by Dealerrater618
Other Employees Tagged: Jeff Chun, Jieun Chun, Kareem Jason Raposo
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