Megan DeTorres

I had a great buying experience here this past May, but getting a simple oil change today? Whoah. A two+-hour nightmare. As soon as I came into the service area, the woman behind the counter put her hand u getting a simple oil change today? Whoah. A two+-hour nightmare. As soon as I came into the service area, the woman behind the counter put her hand up as if to say "stand back...I will be with you shortly." So I waited in the corner...no place to sit...for 15 minutes. Mind you, I had scheduled this in advance...I just wanted to drop off my keys. After 15 minutes of standing in the corner, she finally addressed me and told me the standard oil change was two hours. Are you kidding me?! My husband gets his oil changed in 20 minutes down the road at the Ford dealership. So it gets better...my husband and I go to lunch...I see the same attendant at the restaurant...I go back to the dealership...she is still not there (at lunch...at the restaurant...I passed by her), and I try to find ANYONE on the show floor who will pay attention to me so I can get my car. My car was STILL not worked on, even though it had been on their car lot for 90 minutes at this point. So I go to the show floor to find someone who will help me and I am ignored. I practically had to wave my hands in someone's face to get their attention. They brought me back to service, and they were surprised no one was at the desk. So I was escorted back to the show floor to "wait"...and all I could hear while I waited were F-bombs from sales associates on the phone and joking with each other. I have had an Audi since 2004...been with a number of Audi dealerships across the country from Boston, Houston, to California, but this one was EXTREMELY unprofessional. The only professional was the actual technician who worked on my car. I met him after he worked on it. Audi of Napa Valley...you aren't from Napa, you are Fairfield. Napa is known for its hospitality...I work in it, in hospitality. You are FAR from hospitable. And I wont be going back for any kind of service. I will go to Concord or Marin. More

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