Meena Daoud

Volvos are great cars. Rusnak Pasadena has poor/ rude customer service. After signing the paperwork for the vehicle, it was a 180 change in attitude and professionalism. Sp Rusnak Pasadena has poor/ rude customer service. After signing the paperwork for the vehicle, it was a 180 change in attitude and professionalism. Spend your money elsewhere. Vehicle condition: We had an appointment with Andi to view a used XC60. The vehicle mechanics was fine, but the car was dirty and didn’t allow us to see the many scratches and dents the car had. Transparency: Before buying the vehicle we were told it only needed a battery change. After purchasing they said it needed more work but we’re not forthcoming with the information. After two days of waiting I had to call and speak directly with the service manager. Customer service: Before buying the vehicle, communication was quick and friendly. After signing the paperwork, it was difficult to get hold of anyone on the sales team to answer questions. Moreover they were rude when I asked for clarification. Follow up: My wife and I were shocked by the rude customer service we received. I wrote an email to the GM Meena Daoud, and CC’d online sales manager Chris Harrison and floor sales manger Douglas Harland. Only Doug responded, it has been almost a month and still no accountability from the GM. At the end of the day I am tired of spending energy on this issue and simply decided to purchase a new vehicle at another Volvo dealership. They do not value/ respect their customers time. More

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Overall, great car buying experience the best I’ve ever had and plan to go back and buy another Volvo in the future from this dealership. Adimika and her sales manager made sure my wife and I were taken ca had and plan to go back and buy another Volvo in the future from this dealership. Adimika and her sales manager made sure my wife and I were taken care of at every step. They did not just sell us a Volvo, but they sold us an experience. More

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My wife and I have been buying cars from Rusnak and Rafik for the past 5 years. They always take care of us do everything they can to earn our business. Highly recommend!. for the past 5 years. They always take care of us do everything they can to earn our business. Highly recommend!. More

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Great buying experience. Remond was responsive and the whole Rusnak Volvo team was professional. Joanne in finance got me in and out quick with the transaction. The dealersh Remond was responsive and the whole Rusnak Volvo team was professional. Joanne in finance got me in and out quick with the transaction. The dealership is all around wonderful! More

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Remond and the manager Meena were really great at providing us our options regarding purchasing a used or leased Volvo electric car. They were accommodating to our needs and helped us make the best d providing us our options regarding purchasing a used or leased Volvo electric car. They were accommodating to our needs and helped us make the best decision on a leased 2024 Volvo c40 electric which was my ideal car! I will definitely go back to them once my lease ends to get the best options. More

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Clean, spacious, inviting. Very professional, well dressed, welcoming staff. From sakesman to sales mgr to store manager to finance manager i was walked through the lease and d Very professional, well dressed, welcoming staff. From sakesman to sales mgr to store manager to finance manager i was walked through the lease and delivery of my car smoothly, efficiebtly and with ease. I was assured i could contact anyone for questions about my new car. I was very pleased with this experience! More

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Amazing. Buying a used CPO volvo from Christina and Johanna at this dealership was truly a top notch experience. They're very pleasant to work with--super fri Buying a used CPO volvo from Christina and Johanna at this dealership was truly a top notch experience. They're very pleasant to work with--super friendly, communicative, and meticulous. Another huge plus was that there were no surprise add ons (like a mandatory $1000 "paint protection", $1500 anti-theft devices, etc) here.that almost every dealership is using these days to inflate their prices. Also, thanks to Chris as well for addressing the initial hiccups we had in the beginning and connecting me with Christina and Johanna. 1 love the car I purchased from here, and Rusnak Volvo will-be the first I will go to for future vehicle purchases More

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very patient and sincere and very nice to go through withe me It's a great honor to reach a consensus with them. withe me It's a great honor to reach a consensus with them. More

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Rusnak Volvo Cars Pasadena provided the best service compared to other Volvo dealerships. People are nice and they really took care of me. compared to other Volvo dealerships. People are nice and they really took care of me. More

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I drive all the way from Long Beach to Rusnak Pasadena because no other Volvo dealerships closer in proximity could deliver comparable excellence in customer service. I am a repeat and loyal customer to R because no other Volvo dealerships closer in proximity could deliver comparable excellence in customer service. I am a repeat and loyal customer to Rafik who always makes purchasing a vehicle pleasant, straight forward, and fun. Although Rafik was not available to help me this time, he referred me to his good friend and sales associate, Joe. Joe ensured that the leasing process was easy, seamless, and made sure to take care of every detail to ensure that I received the same excellent customer service that I have grown accustomed to. Thank you Rafik and Joe. More

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