Medric Mills

DO NOT DO BUSINESS WITH THIS DEALERSHIP I purchased my car from the Ourisman Chevrolet in Bowie a month ago, a red 2020 Toyota Camry. In that short time the brake bolts on my rear passenger side of my my car from the Ourisman Chevrolet in Bowie a month ago, a red 2020 Toyota Camry. In that short time the brake bolts on my rear passenger side of my car loosened, slipped to the front, and popped my tire. First i called roadside assistance to at least switch to my spare but the wheel lock was never put in my car. This is already gross negligence and a huge safety hazard. Because of this i had to get a tow to my dealership instead and i spent $350 to tow it to them as they said they would handle it. As soon as my car arrived however the service managers said they would not fix it, and the one i met with when i went to the dealership implied either i did something to the brake or pissed someone off. He also suggested i should file an insurance claim but I didn’t feel comfortable doing that as I am not at fault. My usage of the vehicle would not have caused my brake to slide up on my tire. Also, as a result of their negligence I could’ve lost my life and others could’ve been affected as well. I’ve never had brake bolts come loose and they couldn’t have if they weren’t already. I haven’t been in any accidents or sped over any speed bumps, nothing that would have made my brake slide around my tire. Again i stress that the wheel lock was missing from the car and that in itself is a huge safety hazard which everyone I spoke to brushed off, so they do not seem to care about customer safety. I also spoke to the sales manager, Brian reiterating my concerns. He said he would get back to me during the day Friday and he has still not contacted me. This lack of communication shows they do not have true concern for safety issues. I do not see how they can make me responsible for a mechanical failure within a month of me purchasing this car. I could’ve died since i had no knowledge the bolts could’ve even been loose until the week leading up to my flat tire. I do not believe the car was thoroughly checked before i left as they were in a rush to get me out of there to begin with. Again I never touched my brake or that wheel so how the bolts came loose is a mystery to me and with the way the service manager and sales manager responded to me trying to shift blame, I do not trust this dealership. I work at dealership myself and talked extensively with my managers, they agreed that this seemed pretty sketchy as a response especially when Ourisman is in the wrong. Not only was i endangered but i could’ve been stranded and i ended up spending more on tows because my wheel lock was never given to me. I will be sending a complaint into the Better Business Bureau as i wouldn’t want this to happen to any other customer. Freshly purchasing a car and having something of this magnitude occur is already troubling in itself but it’s clear they do not want to fix the issue. More

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Took our car in for service- issue was not resolved. Called back to schedule another service- big mistake. Apparently customers are an inconvenience for them. The rude lady that answers the phone just k Called back to schedule another service- big mistake. Apparently customers are an inconvenience for them. The rude lady that answers the phone just kept putting us on hold. We never got the appointment made- find another service center. This one is incompetent and rude More

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Medric Mills was very helpful , Personable & proficient & friendly. He took the time to listen to my concerns & tried to remedy the problem. Excellent at his job. friendly. He took the time to listen to my concerns & tried to remedy the problem. Excellent at his job. More

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I love coming in to get my car serviced Medric Mills is very professional and courteous and addressed all my concerns. Medric is very polite and listens to my concerns and then he explains and go over my s very professional and courteous and addressed all my concerns. Medric is very polite and listens to my concerns and then he explains and go over my service and the prices and always have a smile on his face... I’m glad I changed dealership to get my car service he has made it a pleasure to come and get my vehicle service... Thank you Medric.. More

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Botched oil change Took the 2018 Sonic in for an oil change didn't get home before it started smoking from 301 & 50 to 410 stopped at the light smoke everywhere.Looked Took the 2018 Sonic in for an oil change didn't get home before it started smoking from 301 & 50 to 410 stopped at the light smoke everywhere.Looked under the hood oil everywhere!! Called them they took my # and didn't call back!! They suck never again YOU take my money and leave me hanging!! I had it towed now I guess they need to talk to LAWYERS!! More

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Rushed service I recently brought my truck in for service and informed Mr. Mills that my caliper was locking up. Nevertheless, they only opted to replace my front b I recently brought my truck in for service and informed Mr. Mills that my caliper was locking up. Nevertheless, they only opted to replace my front brake drums and pads. They never even road tested my truck to fully verify the repair. Now my truck is locking its caliper worse than before. More

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Standard Striping Inc. Will not go any place else. :) Medrick Mills is wonderful to work with. Very helpful. answered all of my questions. Very caring, all around nice perso Will not go any place else. :) Medrick Mills is wonderful to work with. Very helpful. answered all of my questions. Very caring, all around nice person. When out of his way to help. More

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Wonderful people, careing and extremely helpful. Wife and I traveling to wedding at USNA in Annapolis. All of a sudden we experianced transmission problems. Tow truck carried us to dealership where w Wife and I traveling to wedding at USNA in Annapolis. All of a sudden we experianced transmission problems. Tow truck carried us to dealership where we were treated beyond expectations. Part was overnighted and Tahoe was fixed. We were given a car to drive and made the dinner and wedding. Next day we picked up our car.Mr Merick Mills is an extrodinary represinatine for this Dealership. Thanks to all who a part in this . More

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Unfairly treated I was told by cheverlet of Bowie dealership that i was a valued customer, but when i took my vehicle in for service I realized that they didnt value m I was told by cheverlet of Bowie dealership that i was a valued customer, but when i took my vehicle in for service I realized that they didnt value me at all. I had an appointment for service, i arrived 15 minutes early and the service rep took a person straight of the street that did not have an appointment in front of me. That person and myself had the same exact issue with our vehicles, but i was told that they took him first becasue he was paying with cash and that i was paying with an extended warranty. I was appalled, i reached out to the service manager and he confirmed that this is what they practice at this dearlership. He never apologized for his staff or the dissapointment in service that i received. I then reached out to the general manager but never receieved a response. This so called valued customer will never return. More

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Continuing issue with Ourisman and my vehicle This email is in reference to the recent service on my 2012 Chevy Captiva at the Ourisman Chevrolet of Alexandria and Bowie. I purchased my vehicle in This email is in reference to the recent service on my 2012 Chevy Captiva at the Ourisman Chevrolet of Alexandria and Bowie. I purchased my vehicle in July, 2014 from CarMax White Marsh. I purposely also purchased the MaxCar Extended Warranty for my vehicle for peace of mind. Soon after having the vehicle, I began to have trouble with the car. Service Traction Control would flash on dash, the vehicle would blink in out affecting the radio anytime a turn signal was used or the window rolled up or down. The radio soon went completely out and there was no sounds in the car. Soon after the vehicle would just completely shut down—no power. It also would not respond to a jump and to the point where I would be stranded. I took my vehicle to the Ourisman Chevrolet in Alexandria in July, 2015 and after having the vehicle for two days, was informed that I needed an oil change. This was baffling to me as I was up to date with my oil changes and even had the most recent receipt reflecting the change, but I did not complain. I paid the $124 and the vehicle was working fine. Fast forward a few months later (November, 2015), I started to have the SAME exact issues with the vehicle. After purchasing a home in Bowie, I elected to go to the Ourisman of Bowie on Governor’s Bridge Road because it was closer to my new home. My vehicle had to be to be towed into the dealership because it again shut down. I explained to the gentleman exactly what was happening, that this was happening before and they told me I only needed an oil change. This time, I was informed it was the battery. I paid over $400 for a new battery and labor in November. Again the vehicle was working ok. Until this last past week where AGAIN the same exact things are happening—Service Traction Control, blinking power, no turn signal sound and no radio. I called to the Bowie Chevrolet, left a message for the manager- I have received no return call—that was almost a week ago. At this point, I am beyond frustrated with the level of service that I have received from Ourisman. I believe it is because I have an extended warranty, the dealership is avoiding going thru the process required and needed to fully understand what is wrong with my vehicle. The exact same symptoms the car was having the first time, is still happening. I have full oil and a new battery from November. What will be the excuse now? I have a 7 year old son and am a single mother. It frustrates me even more that I am out with my son and my vehicle completely SHUTS DOWN. I have learned to pop the hood and place my key—yes, my key—on the positive side of the battery which gives us enough charge to get home. I am requesting that someone of managerial delegation contact me immediately to schedule a time to bring my vehicle in for a full diagnostics. I have paid roughly $600 to Ourisman and I feel as though I have been taken advantage of because I am woman and because I have an extended warranty. More

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