Maya Fakih | Page 2

Seamless experience - would transact with them again the next time I'm in the market for a vehicle next time I'm in the market for a vehicle More

by fillup04 Verified Customer Verified Customer

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Great experience and smooth quick process I loved ever moment this was just the car I wanted moment this was just the car I wanted More

by nationnowbookings Verified Customer Verified Customer

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The service is good and usually pretty quick. The communication is clear and the car comes back looking good. That's all you can ask for. The only downside is that parking sucks, but that's no The communication is clear and the car comes back looking good. That's all you can ask for. The only downside is that parking sucks, but that's not the fault of the service center. More

by DARINBARTON7 Verified Customer Verified Customer

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It was a great experience. The dealership made the process very simple and I appreciate their prompt attention to my needs. The dealership made the process very simple and I appreciate their prompt attention to my needs. More

by RUSS29 Verified Customer Verified Customer

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I went in for a routine check up and everyone helped me out in a timely manner. I love how everyone is at their station and are very attentive. out in a timely manner. I love how everyone is at their station and are very attentive. More

by IvanKiaOwner Verified Customer Verified Customer

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All went well. Seemless processes. Friendly staff…,financing was easy… I would buy another car for them. Seemless processes. Friendly staff…,financing was easy… I would buy another car for them. More

by BRANDALYN.A.ALEX12 Verified Customer Verified Customer

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Excellent Service Experience at Kia of Downtown! I recently had my car serviced at Kia of Downtown, and I couldn’t be happier with the experience! The staff was friendly, professional, and effici I recently had my car serviced at Kia of Downtown, and I couldn’t be happier with the experience! The staff was friendly, professional, and efficient from start to finish. They kept me informed throughout the process, ensuring that all my concerns were addressed. The service team did an outstanding job on my vehicle, and it was ready on time, exactly as promised. I really appreciated the transparency and care they took with my car. It's clear they take pride in providing top-notch customer service. I highly recommend Kia of Downtown for any car service needs – they’ve earned my trust and my future business! More

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DON WAS A GREAT SALESMAN VERY PROFESSIONAL NO xx . HE ANSWERED ALL MY QUESTIONS, AND MADE SURE EVERYTHING WAS READY WHEN I LEFT. HE ANSWERED ALL MY QUESTIONS, AND MADE SURE EVERYTHING WAS READY WHEN I LEFT. More

by ROBERT.RAMIREZ1315 Verified Customer Verified Customer

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The main reason I didn't give a higher rating was due to the unprofessionalism I encountered from several employees. When I initially scheduled my appointment via text and needed to reschedule, I notifie to the unprofessionalism I encountered from several employees. When I initially scheduled my appointment via text and needed to reschedule, I notified customer service through the same method. Although they adjusted the appointment time, they failed to send a confirmation text. Furthermore, the quality of the communication was poor, with numerous grammatical errors that made it feel more like texting a friend than interacting with a professional customer service representative. Additionally, upon arriving at the mechanic's, I observed groups of employees socializing rather than attending to their tasks. Moreover, I understand that waiting is sometimes unavoidable, the waiting room was uncomfortably small, and there were no refreshments available for clients during the two-hour wait. This lack of amenities was disappointing, especially after having paid a significant amount for maintenance, which contrasted sharply with the service experience I've had with other car companies. More

by jennypark1518 Verified Customer Verified Customer

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Kia Downtown LA was very professional and kind, so if I need to change my car, I will choose here one more time. need to change my car, I will choose here one more time. More

by Kyungran Verified Customer Verified Customer

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