Max Caplin
Max Caplin at Crest Volvo Cars
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Max Caplin

Volvo Certified Sales Manager

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

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5.0
57 Reviews

Dealership Experience

8 yrs

Industry Experience

8 yrs

Languages Spoken

English English

5.0

57 Reviews

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57 Reviews of Max Caplin

March 01, 2025

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Employee Rating

Professional, warm, and friendly from start to finish. I’ve always dreaded taking my car in for work at the dealership but I give them 5 stars for quick service with no pressure. Also, the ride to the off More

by Comischell
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ally Gallagher, Jordan Farmer

February 28, 2025

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Gage was awesome. Worked fast and got me in and out quickly as possible. Always choose Crest More

by JEREMYHERNANDEZ55
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Recommend Dealer
Yes
Mar 03, 2025

Crest Volvo Cars responded

Thank you for your kind words about Gage. We are thrilled to hear that he worked fast and got you in and out quickly. We appreciate your loyalty and look forward to serving you again.

February 24, 2025

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The team was very professional when addressing any concerns that I've had and quickly worked to find a solution to them. Although this service department is further from me than others, I will continu More

by sonyamay
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2025

Crest Volvo Cars responded

Thank you for your thoughtful review! We're glad to hear that our team was professional and efficient in addressing your concerns and finding solutions. We're honored that you’ll continue to trust Crest Volvo for your service needs, even with the distance. We truly appreciate your loyalty and look forward to assisting you again in the future!

February 23, 2025

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Awesome service as always with Lyn - he is a rock star, and I love having my car serviced under his guidance! More

by DWERTZBERGER
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Recommend Dealer
Yes

Other Employees Tagged: Lyn Ford

Feb 25, 2025

Crest Volvo Cars responded

Thank you for the kind words! We're so glad to hear that Lyn continues to provide you with excellent service. He truly is a rock star, and we're lucky to have him on our team. We appreciate your trust in us, and we look forward to serving you again soon!

February 19, 2025

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Crest Volvo has provided us a hassle free buying process. Their team is super helpful. I will highly recommend this dealership More

by AK
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Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramirez, Daniel Carlos

Feb 20, 2025

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience was hassle-free and that our team was able to assist you so well. We greatly appreciate your recommendation and look forward to serving you again in the future.

February 10, 2025

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We had a little bit of an issue. We live 2 hours away. Once we got the car home, we started experiencing loud popping and grinding sounds. My husband figured out that it was a bra More

by vquinby57
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 11, 2025

Crest Volvo Cars responded

Thank you for sharing your experience with us. We understand how concerning it must have been to encounter a brake issue so soon after bringing your vehicle home, especially with the distance you traveled. We’re glad to hear that Brian Bingham was able to quickly address the problem and get you back on the road with confidence. We appreciate your patience and are happy to know that this resolution restored your trust in us. Regarding the missing cargo cover, we’d be happy to look into this further—please feel free to reach out if there’s anything we can do. We look forward to assisting you again in the future!

Feb 13, 2025

Crest Volvo Cars responded

We will be sending you a cargo cover and appreciate your buisness!

Feb 12, 2025

vquinby57 responded

Yes. I would love if you wouldn’t mind looking further into the missing cargo cover. I would appreciate it. Thank you.

Feb 13, 2025

vquinby57 responded

Thank you so much Max! We can not Thank You enough! We will see you again as we will be doing all of our maintenance service with you. Also, we look forward to doing business with Crest in our future, when it is time to trade vehicles. Thank you again. Most sincerely, Gary & Vicki Quinby

February 10, 2025

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return customer. always a great experience - both sales and service. Mike in sales - Locke in finance - Skye helping with vehicle technology setup and of course Lyn i More

by timeonthelake
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Recommend Dealer
Yes

Other Employees Tagged: Locke Reynolds, Mike Stock, Lyn Ford , Skye - vehicle tech setup

Feb 11, 2025

Crest Volvo Cars responded

Thank you for being a loyal customer! We’re thrilled to hear that you’ve had consistently great experiences with our team, from sales to service. Mike, Locke, Skye, and Lyn are all dedicated to providing excellent service, and we’re so happy to hear they’ve helped make your visits enjoyable. We truly appreciate your continued trust in us, and we look forward to serving you again soon!

February 09, 2025

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The gentleman that brought my car around took extra time to clean my floor mats when he didn’t have too. This is my second Volvo from Crest and the service is consistently fantastic. More

by JENLFOX0
Service Price Transparency
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Recommend Dealer
Yes
Feb 10, 2025

Crest Volvo Cars responded

We’re so glad to hear about your positive experience and appreciate your loyalty! It’s great to know that the extra attention to detail made an impact, and we’ll be sure to pass along your kind words to the team. We look forward to continuing to provide you with fantastic service for years to come!

February 01, 2025

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Always the best service in any dept there! Their sales manager Max and associate Tyler can get you in a new car that’s right for you! My daughter’s car broke down and wasn’t worth fixing so Iw More

by Villard.randy
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Farmer, Tyler Barna

Feb 03, 2025

Crest Volvo Cars responded

Thank you so much for the amazing 5-star review! We're thrilled to hear that Max and Tyler were able to help you find the perfect car for your daughter. It's great to know that their expertise made the process smooth and enjoyable. We truly appreciate your recommendation and are so happy you had a wonderful experience with us at Crest Volvo! We look forward to assisting you again in the future!

January 02, 2025

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Employee Rating

Bailey, Max, Locke , and Jason at Crest Volvo made my car buying experience very pleasant and memorable in a very positive way. From starting to look at a vehicle I was interested in to completion of the p More

by Dscottedwards
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 06, 2025

Crest Volvo Cars responded

Thank you for your wonderful feedback! We’re thrilled to hear that Bailey, Max, Locke, and Jason provided you with a pleasant and memorable car buying experience. It’s fantastic to know that you felt supported from the initial vehicle search through to the delivery of your new XC90. We truly appreciate you taking the time to share your experience and are delighted that you drove away feeling great about your purchase. Enjoy your new vehicle, and we look forward to assisting you again in the future!

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