Max Caplin
Max Caplin at Crest Volvo Cars
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Max Caplin

Volvo Certified Sales Manager

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

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5.0
60 Reviews

Dealership Experience

8 yrs, 1 mo

Industry Experience

8 yrs, 1 mo

Languages Spoken

English English

5.0

60 Reviews

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60 Reviews of Max Caplin

March 17, 2025

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Employee Rating

They are honest and efficient. They make me never want to go to another dealership. More

by KARISIMMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lyn Ford

Mar 18, 2025

Crest Volvo Cars responded

Thank you for your amazing feedback! We're so glad to hear that you had an honest and efficient experience with us. Your loyalty means a lot, and we're thrilled to be your go-to dealership. We look forward to assisting you again in the future!

March 16, 2025

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I leased a 2025 Volvo S60 T8 for my son who just earn his drivers license last week. This is his dream car and my family and I have to comfort of knowing that our “baby boy” will be driving the safest ca More

by Pick’s Family
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Mar 19, 2025

Crest Volvo Cars responded

Thank you for sharing such a heartfelt review! We’re thrilled to hear that Greyson’s dream car is now a reality and that we were able to exceed your expectations. It’s great to know that Caden, Max, Madolyn, Skye, Bryan, and Jeremi all contributed to making this experience special. Your kind words about our team, including Managing Partner Jason Pickering, mean a lot to us. We take pride in providing top-notch service and a culture of care, and we look forward to continuing to support your family in the future.

March 06, 2025

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Chad in the service dept. was very knowledgeable & helpful. He answered all my questions & the service went just as we described. Very happy & glad to have a great service per More

by JW
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Recommend Dealer
Yes

Other Employees Tagged: Rachael Mergott, Nick Lambert , Chad Rison

Mar 07, 2025

Crest Volvo Cars responded

Thank you for your kind words about Chad in our service department. We are thrilled to hear that he was able to assist you effectively and that your service experience met your expectations. Your satisfaction is our priority, and we look forward to serving you again in the future.

March 01, 2025

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Professional, warm, and friendly from start to finish. I’ve always dreaded taking my car in for work at the dealership but I give them 5 stars for quick service with no pressure. Also, the ride to the off More

by Comischell
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ally Gallagher, Jordan Farmer

Mar 04, 2025

Crest Volvo Cars responded

Thank you for your kind words! We are thrilled to hear that you had a positive experience with our quick service and helpful ride to the office. We strive to make every visit as pleasant as possible and appreciate your support!

February 28, 2025

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Gage was awesome. Worked fast and got me in and out quickly as possible. Always choose Crest More

by JEREMYHERNANDEZ55
Sales Price Transparency
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Recommend Dealer
Yes
Mar 03, 2025

Crest Volvo Cars responded

Thank you for your kind words about Gage. We are thrilled to hear that he worked fast and got you in and out quickly. We appreciate your loyalty and look forward to serving you again.

February 24, 2025

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The team was very professional when addressing any concerns that I've had and quickly worked to find a solution to them. Although this service department is further from me than others, I will continu More

by sonyamay
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Locke Reynolds, Bryan Bingham , Nash Abir

Feb 25, 2025

Crest Volvo Cars responded

Thank you for your thoughtful review! We're glad to hear that our team was professional and efficient in addressing your concerns and finding solutions. We're honored that you’ll continue to trust Crest Volvo for your service needs, even with the distance. We truly appreciate your loyalty and look forward to assisting you again in the future!

February 23, 2025

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Awesome service as always with Lyn - he is a rock star, and I love having my car serviced under his guidance! More

by DWERTZBERGER
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lyn Ford

Feb 25, 2025

Crest Volvo Cars responded

Thank you for the kind words! We're so glad to hear that Lyn continues to provide you with excellent service. He truly is a rock star, and we're lucky to have him on our team. We appreciate your trust in us, and we look forward to serving you again soon!

February 19, 2025

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Crest Volvo has provided us a hassle free buying process. Their team is super helpful. I will highly recommend this dealership More

by AK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramirez, Daniel Carlos

Feb 20, 2025

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience was hassle-free and that our team was able to assist you so well. We greatly appreciate your recommendation and look forward to serving you again in the future.

February 10, 2025

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We had a little bit of an issue. We live 2 hours away. Once we got the car home, we started experiencing loud popping and grinding sounds. My husband figured out that it was a bra More

by vquinby57
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 11, 2025

Crest Volvo Cars responded

Thank you for sharing your experience with us. We understand how concerning it must have been to encounter a brake issue so soon after bringing your vehicle home, especially with the distance you traveled. We’re glad to hear that Brian Bingham was able to quickly address the problem and get you back on the road with confidence. We appreciate your patience and are happy to know that this resolution restored your trust in us. Regarding the missing cargo cover, we’d be happy to look into this further—please feel free to reach out if there’s anything we can do. We look forward to assisting you again in the future!

Feb 13, 2025

Crest Volvo Cars responded

We will be sending you a cargo cover and appreciate your buisness!

Feb 12, 2025

vquinby57 responded

Yes. I would love if you wouldn’t mind looking further into the missing cargo cover. I would appreciate it. Thank you.

Feb 13, 2025

vquinby57 responded

Thank you so much Max! We can not Thank You enough! We will see you again as we will be doing all of our maintenance service with you. Also, we look forward to doing business with Crest in our future, when it is time to trade vehicles. Thank you again. Most sincerely, Gary & Vicki Quinby

February 10, 2025

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Employee Rating

return customer. always a great experience - both sales and service. Mike in sales - Locke in finance - Skye helping with vehicle technology setup and of course Lyn i More

by timeonthelake
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Locke Reynolds, Mike Stock, Lyn Ford , Skye - vehicle tech setup

Feb 11, 2025

Crest Volvo Cars responded

Thank you for being a loyal customer! We’re thrilled to hear that you’ve had consistently great experiences with our team, from sales to service. Mike, Locke, Skye, and Lyn are all dedicated to providing excellent service, and we’re so happy to hear they’ve helped make your visits enjoyable. We truly appreciate your continued trust in us, and we look forward to serving you again soon!

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