Matthew Wirth
Matthew Wirth at Niello Volkswagen
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Matthew Wirth

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
125 Reviews
4.9

125 Reviews

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125 Reviews of Matthew Wirth

December 11, 2024

Dealership Rating
Employee Rating

The dealership was very clean. Everyone was kind and helpful. The service was done quickly and I was extremely satisfied. More

by vacaadam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Lamb

Dec 11, 2024

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

December 07, 2024

Dealership Rating
Employee Rating

My service advisor, Matthew Wirth is very friendly and kind to me as usual. Fast response to my call, email and texts. For sure, will be back my services. More

by 430i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2024

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Matthew here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

December 06, 2024

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Customer service was outstanding. Customer service was great. I would recommend to any one of my family. More

by GUIDO.GOTTS
Service Price Transparency
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Recommend Dealer
Yes
Dec 06, 2024

Niello Volkswagen responded

Thank you for the kind words for our team, Guido! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

December 05, 2024

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Employee Rating

I scheduled my service there with them which was a 10k mile inspection. I told them I would be waiting for the vehicle. The appointment was at 10, I got there at 9:50. I was told there wasn't much to t More

by nicholas.graham0
Service Price Transparency
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Recommend Dealer
Yes
Dec 06, 2024

Niello Volkswagen responded

We appreciate your business and apologize for the long wait. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you for your input, and we hope to hear from you soon. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

December 01, 2024

Dealership Rating
Employee Rating

Great customer service Very nice and professional service respectful to customers needs done more and beyond More

by mayst2002
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 23, 2024

Dealership Rating
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I was provided excellent service and everyone was extremely courteous and helpful throughout my purchase. I would highly recommend Niello to anyone. My salesperson Steve went above and beyond from th More

by LANELEWIS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steve and the team met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 21, 2024

Dealership Rating
Employee Rating

Super friendly and knowledgeable - he helped me a lot to better understand what my options were More

by kristaraeflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2024

Niello Volkswagen responded

Krista, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 21, 2024

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Employee Rating

Matt Wirth was excellent! He was pleasant, respectful professional, knowledgeable, attentive and accommodating. He kept us informed throughout the entire process and delivered More

by JEFFMAZUREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sierra Bender did an excellent job as well!

Nov 21, 2024

Niello Volkswagen responded

Jeff, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 20, 2024

Dealership Rating
Employee Rating

Super professional and kept me updated through the process! He was very communicative when we found out a part would have to be ordered. He said he would call to schedule the work. I didn’t think he w More

by TJones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Lamb

Nov 20, 2024

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

November 14, 2024

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Employee Rating

Quick service, virtually no wait time. Car was ready when promised and the service was outstanding. More

by KLAUS-SCHUMACHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2024

Niello Volkswagen responded

Klaus, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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