Dealership Experience
12 yrs, 7 mos
Industry Experience
12 yrs, 7 mos
Specialties & Trainings
Toyota Certified
115 Reviews
Write a Review115 Reviews of Matthew Spencer
January 23, 2025
It was our first time visiting this dealership. We have always known that Toyota products are one of the more reliable vehicles available. But, to find the same quality customer service is amaz We have always known that Toyota products are one of the more reliable vehicles available. But, to find the same quality customer service is amazing. Matthew is the kind of customer representative that dealerships can only hope for… Thank you More
January 12, 2025
3rd car in 7 years and wouldn’t go anywhere else! Easy to work with!! Easy to work with!! More
Other Employees Tagged: Tim Everson
November 18, 2024
Efficient, knowledgeable, professional, informative, personable, friendly, confident, thorough, trustworthy (hopefully), understanding, accommodating, unassuming responsive, congenial Hoping for a g personable, friendly, confident, thorough, trustworthy (hopefully), understanding, accommodating, unassuming responsive, congenial Hoping for a good experience as a first-time Toyota owner, and first EV owner. Looking forward to a good relationship More
October 20, 2024
I have been a Waite Customer for over 40 years, they are the best in all categories dealing with customer satisfaction. the best in all categories dealing with customer satisfaction. More
Other Employees Tagged: Tim Everson
October 18, 2024
Matt is phenomenal he did an awesome job trough out the whole process and we will continue to use him in the future. In addition Tim from finance did an outstanding job!!!! He truly made it the easiest/bes whole process and we will continue to use him in the future. In addition Tim from finance did an outstanding job!!!! He truly made it the easiest/best experience we’ve encountered in the over 30 years of buying Toyotas. More
Other Employees Tagged: Tim Everson
October 04, 2024
I didn't have a negative experience but I was not informed that insurance in NY state won't allow same day coverage. Which lead to me not being able to drive my new car home when we had planned on. I informed that insurance in NY state won't allow same day coverage. Which lead to me not being able to drive my new car home when we had planned on. I lived 4 hours away from the dealership and that was extremely frustrating being that I had to find friends that were willing to drive me out to pick up the vehicle. When I first found out it wasn't going to happen was after a week of thinking we had everything planned out. So I then had to find a new ride out. After that it was a smooth buying process but here I am not even 2000 miles after buying and I'm now running into issues with the vehicle. I understand I bought used but what I'm dealing with are things that you would assume would have been taken care of by the dealership before reselling for $30,000. At the end of the day I'm not impressed through out the entire buying experience and genuinely think they took advantage of me. All I'm saying is, be very careful and cautious before buying. More
Other Employees Tagged: Jon Keggins
August 31, 2024
Very friendly and helpful I am very satisfied with my purchase. Steve was very helpful. purchase. Steve was very helpful. More
Other Employees Tagged: Steven Malbouf
August 13, 2024
Matt was very helpful and once he realized what we wanted he watched and waited for the right vehicle to come in. He listened and got us the vehicle that we wanted. he watched and waited for the right vehicle to come in. He listened and got us the vehicle that we wanted. More