Matthew Spencer
Matthew Spencer at Waite Toyota
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Matthew Spencer

Sales & Leasing Consultant

Waite Toyota

18406 US-11
Watertown, NY 13601

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4.9
115 Reviews

Dealership Experience

12 yrs, 7 mos

Industry Experience

12 yrs, 7 mos

Specialties & Trainings

Toyota Certified

4.9

115 Reviews

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115 Reviews of Matthew Spencer

January 23, 2025

Dealership Rating
Employee Rating

It was our first time visiting this dealership. We have always known that Toyota products are one of the more reliable vehicles available. But, to find the same quality customer service is amaz More

by Sosh1948
Recommend Dealer
Yes
Jan 27, 2025

Waite Toyota responded

Thank you!

January 12, 2025

Dealership Rating
Employee Rating

3rd car in 7 years and wouldn’t go anywhere else! Easy to work with!! More

by D_RUSSELL_2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Everson

Jan 13, 2025

Waite Toyota responded

We appreciate your continued business!

November 18, 2024

Dealership Rating
Employee Rating

Efficient, knowledgeable, professional, informative, personable, friendly, confident, thorough, trustworthy (hopefully), understanding, accommodating, unassuming responsive, congenial Hoping for a g More

by kozlow66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 19, 2024

Waite Toyota responded

We appreciate your review!

October 20, 2024

Dealership Rating
Employee Rating

I have been a Waite Customer for over 40 years, they are the best in all categories dealing with customer satisfaction. More

by rjreese223
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Everson

Oct 21, 2024

Waite Toyota responded

We appreciate your continued business!

October 18, 2024

Dealership Rating
Employee Rating

Matt is phenomenal he did an awesome job trough out the whole process and we will continue to use him in the future. In addition Tim from finance did an outstanding job!!!! He truly made it the easiest/bes More

by AL Gonzo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Everson

Oct 21, 2024

Waite Toyota responded

Thank you for sharing Al!

October 04, 2024

Dealership Rating
Employee Rating

Great service all around! Easy to work with as they were very personable! We will retirn next time! More

by cougler78
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Oct 04, 2024

Waite Toyota responded

Thank you!

October 04, 2024

Dealership Rating
Employee Rating

I didn't have a negative experience but I was not informed that insurance in NY state won't allow same day coverage. Which lead to me not being able to drive my new car home when we had planned on. I More

by ethan.massey.w2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jon Keggins

Oct 04, 2024

Waite Toyota responded

Ethan, We are sorry to hear about your recent experience. Have you contacted our Service Department at 315-788-6022? They should be able to address any concerns with your vehicle. You can also reach out to your Sales Consultant, Jon Keggins, at 315-788-6022 for more information.

October 02, 2024

Dealership Rating
Employee Rating

mATT sPENCER WAS GREAT TO WORK WITH! hE HELPED ME EVERY STEP OF THE WAY. tHANK YOU More

by johng341227
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 04, 2024

Waite Toyota responded

Thank you for the review!

August 31, 2024

Dealership Rating
Employee Rating

Very friendly and helpful I am very satisfied with my purchase. Steve was very helpful. More

by 123ymarxx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steven Malbouf

Sep 03, 2024

Waite Toyota responded

We appreciate your review!

August 13, 2024

Dealership Rating
Employee Rating

Matt was very helpful and once he realized what we wanted he watched and waited for the right vehicle to come in. He listened and got us the vehicle that we wanted. More

by STMARROWLEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Aug 13, 2024

Waite Toyota responded

We appreciate your review!

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