Matthew Seyfert

Didn't expect to purchase a vehicle. .just test drive. however Cedric and staff was so welcoming! Made my first experience of purchasing a brand new car a ease! .just test drive. however Cedric and staff was so welcoming! Made my first experience of purchasing a brand new car a ease! More

by norviewgrizzwall Verified Customer Verified Customer

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I can’t say enough good things about my experience at Southern Greenbrier Volkswagen! Even though I brought in my 2010 Tahoe, the team treated me like family from the moment I walked in. The staff is inc Southern Greenbrier Volkswagen! Even though I brought in my 2010 Tahoe, the team treated me like family from the moment I walked in. The staff is incredibly friendly, professional, and clearly committed to going above and beyond for their customers. The facility is spotless and well-organized, and the waiting area is genuinely comfortable—plenty of seating, a relaxed atmosphere, and even snacks to enjoy while you wait. It made the whole process feel easy and stress-free. A huge thank you to Michael for his exceptional customer service. He kept me informed every step of the way and made sure I was taken care of from start to finish. His attention to detail and kindness did not go unnoticed. Highly recommend this dealership for anyone needing quality service and a welcoming environment—you won’t be disappointed! More

by Phoenix Rae Verified Customer Verified Customer

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They clean they keep your treat you right and they do a good job The greatest good job The greatest More

by rudoog78 Verified Customer Verified Customer

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They are good with their work And I appreciate them and I’ve been dealing with them for the past 10 years I’ve been dealing with them for the past 10 years More

by rudoog78 Verified Customer Verified Customer

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Great Team! They work very efficiently with each department as well as their own. This last buy was the best at southern VW for my last four vehicles . Thank y They work very efficiently with each department as well as their own. This last buy was the best at southern VW for my last four vehicles . Thank you Matthew, Rob Webb and Nazier and Andrew for all your help. More

by RIVERRAPTOR190 Verified Customer Verified Customer

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Excellent atmosphere and they worked quickly and accurately thru the entire process. Hoopes is the guy! accurately thru the entire process. Hoopes is the guy! More

by LANIER9 Verified Customer Verified Customer

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This review is meant to inform others about my experience with Southern VW. Bought a pre-owned car 12/26/24 and I ended up making my 3rd payment on the car before finally getting the car registered. I am o with Southern VW. Bought a pre-owned car 12/26/24 and I ended up making my 3rd payment on the car before finally getting the car registered. I am out of state and apparently the dealership depends on a 3rd party to complete the process. Frustrating as I intended to transfer my plate that I have had for 20 years and due to the amount of time it took this dealership and 3rd party company to process the title work, I had to surrender my plate to the DMV to avoid my license from being suspended. This was due to DMV saying I had a tag that wasn't registered and showed no insurance. Titling should never take this long. I ended up spending several hours of my time at the local treasurers office and DMV and was able to get the car registered on my own. I have bought many cars in my life and the sales experience was not very good. I was mislead about internet pricing only for it to change once I drove 5+ hours to the dealership for a bunch of dealership add-ons on a used car. Who puts a lojack package on a used car? Condition of the car was highly misrepresented as the listing said it had brand new tires on it only to find the tires were so worn out that the inside of tires had the wire hanging out on all 4. For a car with 17K miles on it I am convinced these are the original tires. Plus one of the wheels were curbed so bad that it also had taken a chunk off the tire. Makes me question the competence of the service department that inspected it. You'd think buying a VW from a VW dealership would have been better inspected. I have not put many miles on the car since purchasing it to be able to ruin these "brand new" tires as bad as they are. Now I have to replace these "brand new" tires at another unexpected expense. Reached out to General Manager just to be quoted that the dealership follows Virginia inspections standards instead of trying to come to some kind of mutual agreement. Dealer sells a car with tires that knowingly measured 4/32 to pass on the expense to the new owner to have to replace. Clearly at the end of the tires lifespan. Then instead of taking any kind of responsibility tries to say with a high performance vehicle can go through tires quickly due to excessive speeds and braking or if I hit a pothole like I could wear tires out in less than 90 days of ownership. One can assume that Dealer profits outweigh customer safety. More

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Excellent service. In and out as scheduled. Prompt cashier exit. Clean waiting area. Thank you. In and out as scheduled. Prompt cashier exit. Clean waiting area. Thank you. More

by BRIANRICH.VBEACH Verified Customer Verified Customer

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Fenomenal Great Britain Gentleman Comfortable Fabulous Beautiful Gorgeous Good People Nice Family Nice Brilliant Amazing Beautiful Gorgeous Good People Nice Family Nice Brilliant Amazing More

by RICARDOSANTINI69 Verified Customer Verified Customer

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I visited this location and had huge concerns. The manager stepped in and gave my family an exceptional service and resolved concerns immediately. They like what they do and they are good at it. � The manager stepped in and gave my family an exceptional service and resolved concerns immediately. They like what they do and they are good at it. 👍🏽 More

by SIABEDICTA Verified Customer Verified Customer

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