Matthew Menendez | Page 2

Busy. Asst managers in service are not as customer service friendly or understand the problem fully and are so busy they forgot to call me if the part w Asst managers in service are not as customer service friendly or understand the problem fully and are so busy they forgot to call me if the part was in. The supervisors Matthew and Robert are more reasonable and know Toyotas well and make sense. The others like Jesus were frustrating to me. The wait is very long even with an appointment they said I had to wait because others were in front of me so I was angry they gave me an appointment when others were all booked in front of me. It took me 3 days to get keys done so it very frustrating. But overall Longo is the best dealer I have dealt with as upper management tries hard to make a wrong right. Other Toyota dealers have broken things during service but Longo service is honest and not nefarious. I drive over 60 miles to and fro for service. I am spoiled at Longo Lexus with my LX so Longo Toyota is not as great as Longo Lexus but it is not the fault of the people as Lexus is more expensive than Toyota for the same service. More

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I didn’t like when I take the car for oil change sometimes they make me wait 3 hours but this Friday you make wait for 8 hours they tell me be steady at 12 I get out at 4:20 too much time you need i sometimes they make me wait 3 hours but this Friday you make wait for 8 hours they tell me be steady at 12 I get out at 4:20 too much time you need improve thr wait for take any cars I recommend that call the customer I will take. Longer so won’t be wait for too long but I like the service though be nice you give a gift card of Starbucks thanks More

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Best dealership by far. I have purchased 9 cars here and am very satisfied with all of their services and personnel, especially Kayla Santos, Cassey Casteneda, and all the service department, including all am very satisfied with all of their services and personnel, especially Kayla Santos, Cassey Casteneda, and all the service department, including all the Toyota service department management, especially Paul Leblanc, Rob McGuire, and Kevin Holley. More

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Matthew Menendez is awesome! He was very professional, courteous, and expedited my process. I travel 50 plus miles and always end up back at Longo Toyota because of the exceptional service that I receive courteous, and expedited my process. I travel 50 plus miles and always end up back at Longo Toyota because of the exceptional service that I receive each and every time. Thanks, Matthew. God Bless, Taksas. More

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An Excellent Experience This was an excellent experience! Your people are very talented in their personal skills. After coming to the decision that the repairs my Tundra requ This was an excellent experience! Your people are very talented in their personal skills. After coming to the decision that the repairs my Tundra required were more than I wanted to invest into the truck, Matthew Menendez from you service department was very caring and thoughtfully referred me to Brandon Cruz in your sales division . Brandon handled my purchase decision with patience, and was very personable, efficient, and sincere throughout the entire purchase. I will highly recommend him and Longo Toyota at every opportunity. Godwin was also a pleasure to work with and makes you feel that you are in the best of hands. The entire purchase was a great experience from start to finish. More

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Above and Beyond We didn't originally buy our two Toyotas from Longo, but the 2005 Prius we purchased new from another dealer has its full service history at Longo. To We didn't originally buy our two Toyotas from Longo, but the 2005 Prius we purchased new from another dealer has its full service history at Longo. To that end, our experiences at Longo have always been professional and friendly, but it wasn't until last week that, for us, Longo really pulled out all the stops. Last Friday my wife was leaving work for the weekend and pressed the power button to start the car. The entire instrument panel lit up like Macy's Herald Square on Black Friday. When the car started, but refused to accelerate past 25 mph, she realized it wasn't just a few stray electrons: It was a major failure of some sort, so she drove it at a crawl, hazard lights blinking, to Longo. The diagnostic confirmed our worst fear: The first and only brand new car we ever bought, with less than 74,000 miles, had burned out its main battery. The repair estimate: $4,134.55. Considering the car was only worth $8,000 (at best), we looked at alternatives to spending half the value of the car on a repair. Options ranged from $400 for reconditioning the existing battery with no guarantees, to $2,200 for replacement with a "remanufactured" pack with spotty long term customer reviews. None were particularly confidence-inspiring, especially since my wife needed a reliable car to commute to work. We even entertained the possibility of just selling the car to a junkyard and replacing it with a new one. In a last-ditch effort to avoid such a drastic (and expensive) solution, we contacted Toyota USA with our predicament. The HV battery warranty was 10 years or 150,000 miles, whichever came first. Since we were a year out, Toyota was not obligated to help, and if they offered anything at all, it would be decided on a case by case basis. So on Monday, we sent an email to Longo CEO Brendan Harrington asking him, if he had time, to put in a good word for us with Toyota as we had done all our maintenance and repairs with his dealership. We weren't actually expecting a response, but to our surprise he replied a few hours later and said he'd see what he could do. The next day, we received another email from him saying that he had heard back from Toyota, who were willing to cover the cost of the battery as a goodwill gesture while our only out-of-pocket expense would be labor, or $730. Longo's parts department happened to have one new battery in stock, and a day later (yesterday), my wife's car was back in her possession with a clean bill of health for a much less painful financial hit than originally expected. As a family of five with limited resources, and trying to save for a down payment on a modest house after living in a rental for the past 15 years, I'm not sure if Longo realizes what a huge favor they did for our family. When doing business, there's no better feeling than being in a transaction with someone who has your back. We're Toyota customers for life, and we'll be buying them all from Longo as long as they sell them. More

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