

592 Reviews
Write a Review592 Reviews of Matthew Maynard
June 26, 2025
Matthew is very friendly and helpful making sure all needed repairs are completed in a timely manner. needed repairs are completed in a timely manner. More
Other Employees Tagged: Courtney Devine
June 25, 2025
Excellent customer service! Courtney proactively provided some additional services that we needed under our warranty. Courtney proactively provided some additional services that we needed under our warranty. More
Other Employees Tagged: Courtney Devine
June 24, 2025
Matthew is great to work with, very attentive and for the surprises sometime in a good way. surprises sometime in a good way. More
Other Employees Tagged: Paul Scaglione, Courtney Devine
June 21, 2025
Warning to MINI Owners – Ferman MINI of Tampa Bay Service Department I want to warn fellow MINI enthusiasts: I recently brought my JCW to Ferman MINI of Tampa Bay for a non-working speaker, and over a week, Department I want to warn fellow MINI enthusiasts: I recently brought my JCW to Ferman MINI of Tampa Bay for a non-working speaker, and over a week, the dealership replaced the head unit twice without resolving the issue and ordered a third unit from Germany, expected in 2-3 weeks. No one in the service department thought to check something as basic as the balance/fader settings after the second replacement on the head unit was installed, which ended up solving the speaker issue. I discovered this myself after picking the car up, meaning the issue could’ve been resolved in one minute without replacing further expensive parts or wasting warranty funds. To make matters far worse, my car was returned with a large paint chip on the hood scoop and a cracked, scratched shift knob — both in perfect condition prior to service. Despite their own blurry/incomplete video footage (none showing the affected areas) and no signed intake condition report, they denied all responsibility. They also ignored repeated requests, stopped responding to emails/calls, and falsely claimed services were performed (like a complimentary wash). I’ve filed complaints with MINI USA, the Better Business Bureau, the Florida Department of Agriculture and Consumer Services, and am pursuing small claims court. If you value your MINI, photograph every inch before service and avoid this dealership’s service department if possible. I'm happy to share details and documentation if it helps others avoid similar treatment. I've shared photos on a google review and will continue on other public forums. More
Other Employees Tagged: Bob Murray, Paul Scaglione
June 18, 2025
Matthew is great service representative. He lets me know quickly about issues (along with the service techs). He has always been upfront and honest about any issues with my car. For examp He lets me know quickly about issues (along with the service techs). He has always been upfront and honest about any issues with my car. For example - it is the age of the car not the mileage when it comes to the issues. More
June 16, 2025
Our Mini has been well cared for here at Ferman. We will definitely be back. We will definitely be back. More
Other Employees Tagged: Paul Scaglione, Courtney Devine
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