Matthew Long

Calls not returned. Had to physically go to the dealership. Dropped car off at 7;45am no update at 3pm had to call for update. Service manager not helpful at all. Sta Had to physically go to the dealership. Dropped car off at 7;45am no update at 3pm had to call for update. Service manager not helpful at all. Stated he was "new". Told me my car had a "catastrophic" issue. Was told to get it in ASAP. Called three times for apt and never received A call back. Was told not to drive the automobile until it was looked at, but I was unable to make an appointment because I did not receive a call back. This is the worst customer service I've experienced. More

by JTCOTUGNO Verified Customer Verified Customer

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I was told my service charge would be $259, but it was $412 plus. I was also told it would be about an hour for the service to be done; it took 2 1/2 hours. I am a diebtic and experienced low blood gl $412 plus. I was also told it would be about an hour for the service to be done; it took 2 1/2 hours. I am a diebtic and experienced low blood glucose conditions which can be very dangerous if not corrected in time. I mentioned that to your payments person and she became argumentative and difficult to deal with. I told her several times to just finish the paperwork so I could leave as soon as possible to take my medications and correct my medical conditions. She did not listen and took her sweet xxx time to finish matters. I have been getting vehicles and maintenance thereof for more than 38 years ar Latham Ford. I have never been treated as poorly or as disrespectfully as my encounter yesterday. I have no desire or intention of returning to your facility again. I personally know Kara DePaula and will go there for future needs. More

by AUCLAIRMOM Verified Customer Verified Customer

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Awesome Crew! I was able to accomplish all of my goals in a timely manner. I was able to accomplish all of my goals in a timely manner. More

by VERGENNES Verified Customer Verified Customer

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Dealership was new and modern but an oil change and inspection took almost 2 hours with no other people waiting in the waiting room inspection took almost 2 hours with no other people waiting in the waiting room More

by 314NISCHO Verified Customer Verified Customer

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December of 2023 my boyfriend and I drove all the way from New Jersey to this dealership to buy our truck, which was 2 and a half hours away. They said it was certified pre-owned vehicle. 2 months after from New Jersey to this dealership to buy our truck, which was 2 and a half hours away. They said it was certified pre-owned vehicle. 2 months after buying this truck the glow plug went .Not even 6 months later the exhaust sensor went. When we called them they told us there was nothing they could do for us. When we took our truck to the shop we found out there were more problems than just the glow plug , the rear main seal was leaking , and the left rear axle seal. 2 months later the WHOLE breaking system went . When I tried to get in contact with a manager again they would not answer. Also every sales person we had doesn’t work there anymore, a little weird right???? Beware of their ‘certified pre-owned’ vehicles, do your research!!! More

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Had an appointment at 8:15 am truck never got diagnosed……picked up at 3:45pm. I will not return for any work and I purchased the truck from them in 2021. diagnosed……picked up at 3:45pm. I will not return for any work and I purchased the truck from them in 2021. More

by PWKATS56 Verified Customer Verified Customer

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Absolutely worst dealership and service department I have ever dealt with. Did not purchase vehicle there because staff were so rude purchased vehicle somewhere else. Brought new vehicle there to address rec ever dealt with. Did not purchase vehicle there because staff were so rude purchased vehicle somewhere else. Brought new vehicle there to address recalls and after four days of leaving messages and two missed deadlines (told twice vehicle would be done but app shows vehicle never moved) was informed that the dealer did not have the technical know how to complete the recall and to pick it up and bring it to another dealer. Do not waste your time or energy otherwise you will be without your vehicle or have any status updates for a while. More

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My recent service visit with Latham ford was the worst experience. Took my car in for an inspection and find out that it won't pass due to tint on my windows. Problem is, no tint has been added to the wi experience. Took my car in for an inspection and find out that it won't pass due to tint on my windows. Problem is, no tint has been added to the windows. I purchased the car from a Ford Dealer in Florida. First the manager of the service department tells me that the windshield can not block any light, which by NY state inspection is incorrect. When I told him that the NY website states you can only block 30% of light through the windshield he informed me that I was wrong and that he should know because they are inspection certified. Well, when his mechanic came out, he informed his manager that it was 30% not 0%. Then when I ask what the reading was, they told me 50%, I asked if they could show me a standard that is 50%. The manger then proceeds to try and be funny, and states, when we bring your car out, we will be able to show you. I am in the processes of looking for a new car, I will not be going to a place that treats people like this, and I would not recommend anyone else to go there. More

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Fantastic Experience at Latham Ford - More Than Just a Car Purchase I recently purchased a Ford Escape from Latham Ford, and I can't express enough how satisfied I am with the entire experience. As a m Car Purchase I recently purchased a Ford Escape from Latham Ford, and I can't express enough how satisfied I am with the entire experience. As a member of a middle-class family, I had specific criteria in mind for my car purchase – I wanted the best value for my dollar, a reliable brand with a long lifespan, and a warranty to provide peace of mind. Latham Ford not only met these expectations but went above and beyond to make my car-buying journey truly exceptional. The first thing that caught my attention was the fantastic deal I secured on my Ford Escape. Latham Ford understood my budget constraints and managed to sprinkle my new vehicle with all the extra bells and whistles without breaking the bank. From heated seats to an auto car starter, a 360-degree camera, and even technology features like Parking Assist, I felt like I was driving away with a car that exceeded my expectations. What truly sets Latham Ford apart is their commitment to customer satisfaction. The staff, including my finance guru Trevor S, sales representative Zach W, and the man himself, Nicholas D, demonstrated unparalleled dedication. They were knowledgeable, stood by their word, and went the extra mile to ensure I was comfortable with every aspect of my purchase. The fact that they took my calls at 10:00 at night and responded to my texts at 6 am in the morning speaks volumes about their dedication. The extras didn't end with the purchase. Latham Ford sweetened the deal by offering free oil changes for life and inspections, providing ongoing value for my investment. I never pay for extras but with the savings I could afford the deal to add Rust Proof Coating on the under carriage of my vehicle. If you know you, you know - the east coast winters are no joke with the salt. And the anticipation of servicing my car at their new state-of-the-art facility adds an extra layer of excitement. While the exterior of the Ford Escape is impressive, what truly blew me away was everything on the inside – not just the features of the car but the dedication and professionalism of the Latham Ford team. I highly recommend Latham Ford to anyone looking for not just a car but an exceptional buying experience. Kudos to the entire team for making magical things come to life! More

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Staff service manager and contacts were all great. Helpful through the whole thing more than helpful through the whole thing. Helpful through the whole thing more than helpful through the whole thing. More

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