Matthew Gonsalves
Service Advisor
Lou Bachrodt Chevrolet Coconut Creek
5500 North State Road 7
Coconut Creek, FL 33073
Languages Spoken
English
220 Reviews
Write a Review220 Reviews of Matthew Gonsalves
June 03, 2024
My car was brought into this service center in 2022 Matthew Gonsalves was my service advisor During the first 2 days of my car being in the service center I get a notification that my capital one Matthew Gonsalves was my service advisor During the first 2 days of my car being in the service center I get a notification that my capital one card had an attempted charge for $1100 from Walmart.com ,upon realizing I didn’t have it I called the sales part of the dealership to ask if my card was in the my car and it was confirmed that the same card was In the car Matthew was working with. I played stupid and went to the dealership to discuss my vehicle moving forward Mathew told me he did a pressure test and the temperature dropped , I asked specifics because it was allegedly a pressure test not a temp test (there’s integrated sensors for that) Matthew got frustrated and said “ I’m not gonna keep arguing , you can take it somewhere else since you know so much about the car” (This was 60 seconds into the conversation recorded) Audio recorded I left the dealership and 15 minutes later get a call from the dealership that the car is ready when I got to the dealership there was a presence of five police cars because Matthew lied to law enforcement officers which is a crime in any state Despite the public embarrassment I paid the bill and my car broke down before getting to the next traffic light from the dealership I had the car towed to a different shop That shop confirmed dirt around the oil fill neck Meaning Matthew Gonzalvez vandalized my car engine . The damages done by Mathew were over $4500 Not to mention the public embarrassment from police presence predicated on a lie Eddie and Matthew are evil disgusting people More
Other Employees Tagged: Edward Mendez
May 06, 2024
Both of my key fobs died. I went in for new batteries and was informed that both my key fobs were in operable and needed to be replaced. I was quoted $580. I took both key fob I went in for new batteries and was informed that both my key fobs were in operable and needed to be replaced. I was quoted $580. I took both key fobs to a different dealership where they realizeed that Lou bachrodt put the batteries in upside down, and the key fobs were not in fact in operable. if they can’t change key fob batteries correctly what else can they not change? More
Other Employees Tagged: Shawn Biskup, Sam Mercado
March 06, 2024
I purchased my 2022 Chevrolet Silverado back in June 2022. Since then, I’ve brought it in due to clicking noises from under the truck while driving and sent it in to get it checked with an oil change. U 2022. Since then, I’ve brought it in due to clicking noises from under the truck while driving and sent it in to get it checked with an oil change. Unfortunately, they said my drive shaft went bad (truck has approx 25,000 miles on it). I was called by Matthew after a few weeks that they got The part. That was on Jan 31. After fixing what they believed was the issue, the truck is still doing the loud clicking noise and one of doors was scratched along the side. I immediately called Matthew and he said to bring it back and they would give me a rental and fix the damages and find out what is wrong with the truck. However, it has been over a month and still no rental or fixing of any damage. You always have to ask for paperwork for proof of anything. Every time I call to check if there is a rental truck available, they state they would get back to me and they never do. It is now March 6 and still nothing. This has been very frustrating and unprofessional to say the least More
March 01, 2024
Great service and good customer service I will recommend you guys see you next time you guys see you next time More
Other Employees Tagged: Kenny Gillard, Hector Gutierrez, Moe Shaheen, Edward Mendez, Hector Castellon, William Hodge , Rafi Argi, Erman Ayhan
July 11, 2022
It has been more than 20 days since we have dropped of our car and they have still not returned it or completed the repairs. We left a Chevy Traverse with Matthew Gonsalves, who failed to call the numb our car and they have still not returned it or completed the repairs. We left a Chevy Traverse with Matthew Gonsalves, who failed to call the number we provided to let us know that parts were needed. He then did not follow up and let us know that the car was sitting idle for more than a week. He lent us a smaller suv from Mazda but that car is too small and cannot be used sufficiently for our daily activities. He promised us the car would be done in 3 business days (already more than a week later). However he then went on vacation and did not even leave our car details and case with a different serviceperson. After that we had to call the manager who promised the car would be done within that week. We called to follow up and they still did not finish servicing the car. Now it is more than 20 days and Chevy has failed to give us our car back or complete the service. Absolutely atrocious service, I highly advise you to stay away from this branch of Chevrolet and especially Matthew Gonsalves who has continuously failed to stay on top of our case More
May 26, 2022
It is a great dealership. Love the prompt service. The repair time was excellent. Shot to Lou Bachrodt. Love the prompt service. The repair time was excellent. Shot to Lou Bachrodt. More
Other Employees Tagged: Hector Castellon, William Hodge , Rafi Argi, Justin Wheatley, Carmen Mastrangelo
May 22, 2022
I took my truck in for factory recall they found others then couldn’t fix anything told be I had to pay for diagnostic I didn’t they kept it over night only to tell me they could figure it out then a few d then couldn’t fix anything told be I had to pay for diagnostic I didn’t they kept it over night only to tell me they could figure it out then a few days later my oil was completely empty no leak??? And now I have all sorts of lights on and is not running right wish I never brought it in. Just want the recalls fixed More
May 22, 2022
I would like to say that Matthew Gonsales has been exceptional! He has been professional in all sense of the word. Please let him know this. We have purchased 8 vehicles for our fleet in the past year exceptional! He has been professional in all sense of the word. Please let him know this. We have purchased 8 vehicles for our fleet in the past year and would like to continue to due business. Thank you, Juan Carlos Echavarria Superintendent with Ric-Man More