Matthew Gonsalves
Matthew Gonsalves at Lou Bachrodt Chevrolet Coconut Creek
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Matthew Gonsalves

Service Advisor

Lou Bachrodt Chevrolet Coconut Creek

5500 North State Road 7
Coconut Creek, FL 33073

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220 Reviews

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220 Reviews

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220 Reviews of Matthew Gonsalves

June 03, 2024

Dealership Rating
Employee Rating

My car was brought into this service center in 2022 Matthew Gonsalves was my service advisor During the first 2 days of my car being in the service center I get a notification that my capital one More

by P-money97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Edward Mendez

Jun 07, 2024

Lou Bachrodt Chevrolet Coconut Creek responded

Dear P-money97, We deeply regret to hear about your experience at Lou Bachrodt Chevrolet and sincerely apologize for the inconvenience and distress caused during your visit in 2022. We take such matters very seriously and appreciate you bringing this to our attention. We are committed to providing exceptional service to all our customers, and it is clear that we fell short in this instance. Your feedback highlights significant concerns that we need to address to ensure such incidents do not occur in the future. We are currently investigating the events you described and will take appropriate action based on our findings. Please contact me directly at mharbinson@loubachrodt.com so we can discuss your experience in more detail and work towards a resolution. We value your business and would like the opportunity to restore your trust in our dealership. Thank you for your patience and understanding as we address these issues. Sincerely, Matt Harbinson General Sales Manager Lou Bachrodt Chevrolet mharbinson@loubachrodt.com

May 06, 2024

Dealership Rating
Employee Rating

Both of my key fobs died. I went in for new batteries and was informed that both my key fobs were in operable and needed to be replaced. I was quoted $580. I took both key fob More

by stephanieburke20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shawn Biskup, Sam Mercado

May 09, 2024

Lou Bachrodt Chevrolet Coconut Creek responded

We regret to hear that your experience with us was not a more positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to our General Sales Manager Jason Levy at jlevy@loubachrodt.com, 954-247-3000 ext. 5018 so we can work towards a resolution.

March 06, 2024

Dealership Rating
Employee Rating

I purchased my 2022 Chevrolet Silverado back in June 2022. Since then, I’ve brought it in due to clicking noises from under the truck while driving and sent it in to get it checked with an oil change. U More

by Crystal Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 13, 2024

Lou Bachrodt Chevrolet Coconut Creek responded

We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

March 01, 2024

Dealership Rating
Employee Rating

Great service and good customer service I will recommend you guys see you next time More

by Josevillegass
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 08, 2024

Lou Bachrodt Chevrolet Coconut Creek responded

Jose, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 11, 2022

Dealership Rating
Employee Rating

It has been more than 20 days since we have dropped of our car and they have still not returned it or completed the repairs. We left a Chevy Traverse with Matthew Gonsalves, who failed to call the numb More

by zarifzaman13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 13, 2022

Lou Bachrodt Chevrolet Coconut Creek responded

Hello Zarif, We regret to hear that you had this experience with us, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. When you have an opportunity and you want to, please reach out to me so I can try to restore your confidence in our business. Thank you again for taking the time to reach out to us. I am here Monday thru Friday 7:00 a.m. till 3:00 p.m. Judy 954-247-5245

May 27, 2022

Dealership Rating
Employee Rating

He went and beyond for what's important to me as a customer. Completely satisfied More

by Ewing305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 28, 2022

Lou Bachrodt Chevrolet Coconut Creek responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lou Bachrodt Chevrolet. Thank you so much for your feedback! We hope you have a great day!

May 26, 2022

Dealership Rating
Employee Rating

It is a great dealership. Love the prompt service. The repair time was excellent. Shot to Lou Bachrodt. More

by HANNAHJ10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Castellon, William Hodge , Rafi Argi, Justin Wheatley, Carmen Mastrangelo

May 27, 2022

Lou Bachrodt Chevrolet Coconut Creek responded

Hi, your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day.

May 24, 2022

Dealership Rating
Employee Rating

My service guy Matthew was very good, the waiting service area was very peaceful, I really enjoyed the visit. And the wait wasn’t to long!👍🏽 More

by James Parrish
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
May 26, 2022

Lou Bachrodt Chevrolet Coconut Creek responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 22, 2022

Dealership Rating

I took my truck in for factory recall they found others then couldn’t fix anything told be I had to pay for diagnostic I didn’t they kept it over night only to tell me they could figure it out then a few d More

by Unhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 23, 2022

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We regret to hear that you had this experience with us, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. When you have an opportunity and you want to, please reach out to me so I can try to restore your confidence in our business. Thank you again for taking the time to reach out to us. I am here Monday thru Friday 7:00 a.m. till 3:00 p.m. Judy Perry Customer Care 954-247-5245 jperry@loubachrodt.com

May 24, 2022

Lou Bachrodt Chevrolet Coconut Creek responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (954) 960-6544 when you have an opportunity, and we will be more than happy to try and turn your experience around.

May 22, 2022

Dealership Rating
Employee Rating

I would like to say that Matthew Gonsales has been exceptional! He has been professional in all sense of the word. Please let him know this. We have purchased 8 vehicles for our fleet in the past year More

by JCEchavarria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 24, 2022

Lou Bachrodt Chevrolet Coconut Creek responded

Hi there! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!

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