Matthew Gonsalves

I would give zero stars if I could. I keep getting emails asking for a review of my visit on 11/26/24, but the funny thing is that I was not even in the dealership that day. I have had I keep getting emails asking for a review of my visit on 11/26/24, but the funny thing is that I was not even in the dealership that day. I have had my car in for service two times in the last year or so, and every time I am there they tell me my parts are on back order. I take my car back home and NOBODY EVER FOLLOWS UP. When I call my service person to get an update on these parts, I NEVER GET A PHONE CALL BACK. The way they do business in their service department is disgusting. I am pretty sure they are blowing me off so that my warranty expires. I would never ever ever buy another car from Lou Bachrodt nor refer my worst enemy to go there. More

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My car was brought into this service center in 2022 Matthew Gonsalves was my service advisor During the first 2 days of my car being in the service center I get a notification that my capital one Matthew Gonsalves was my service advisor During the first 2 days of my car being in the service center I get a notification that my capital one card had an attempted charge for $1100 from Walmart.com ,upon realizing I didn’t have it I called the sales part of the dealership to ask if my card was in the my car and it was confirmed that the same card was In the car Matthew was working with. I played stupid and went to the dealership to discuss my vehicle moving forward Mathew told me he did a pressure test and the temperature dropped , I asked specifics because it was allegedly a pressure test not a temp test (there’s integrated sensors for that) Matthew got frustrated and said “ I’m not gonna keep arguing , you can take it somewhere else since you know so much about the car” (This was 60 seconds into the conversation recorded) Audio recorded I left the dealership and 15 minutes later get a call from the dealership that the car is ready when I got to the dealership there was a presence of five police cars because Matthew lied to law enforcement officers which is a crime in any state Despite the public embarrassment I paid the bill and my car broke down before getting to the next traffic light from the dealership I had the car towed to a different shop That shop confirmed dirt around the oil fill neck Meaning Matthew Gonzalvez vandalized my car engine . The damages done by Mathew were over $4500 Not to mention the public embarrassment from police presence predicated on a lie Eddie and Matthew are evil disgusting people More

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Both of my key fobs died. I went in for new batteries and was informed that both my key fobs were in operable and needed to be replaced. I was quoted $580. I took both key fob I went in for new batteries and was informed that both my key fobs were in operable and needed to be replaced. I was quoted $580. I took both key fobs to a different dealership where they realizeed that Lou bachrodt put the batteries in upside down, and the key fobs were not in fact in operable. if they can’t change key fob batteries correctly what else can they not change? More

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I purchased my 2022 Chevrolet Silverado back in June 2022. Since then, I’ve brought it in due to clicking noises from under the truck while driving and sent it in to get it checked with an oil change. U 2022. Since then, I’ve brought it in due to clicking noises from under the truck while driving and sent it in to get it checked with an oil change. Unfortunately, they said my drive shaft went bad (truck has approx 25,000 miles on it). I was called by Matthew after a few weeks that they got The part. That was on Jan 31. After fixing what they believed was the issue, the truck is still doing the loud clicking noise and one of doors was scratched along the side. I immediately called Matthew and he said to bring it back and they would give me a rental and fix the damages and find out what is wrong with the truck. However, it has been over a month and still no rental or fixing of any damage. You always have to ask for paperwork for proof of anything. Every time I call to check if there is a rental truck available, they state they would get back to me and they never do. It is now March 6 and still nothing. This has been very frustrating and unprofessional to say the least More

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Great service and good customer service I will recommend you guys see you next time you guys see you next time More

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It has been more than 20 days since we have dropped of our car and they have still not returned it or completed the repairs. We left a Chevy Traverse with Matthew Gonsalves, who failed to call the numb our car and they have still not returned it or completed the repairs. We left a Chevy Traverse with Matthew Gonsalves, who failed to call the number we provided to let us know that parts were needed. He then did not follow up and let us know that the car was sitting idle for more than a week. He lent us a smaller suv from Mazda but that car is too small and cannot be used sufficiently for our daily activities. He promised us the car would be done in 3 business days (already more than a week later). However he then went on vacation and did not even leave our car details and case with a different serviceperson. After that we had to call the manager who promised the car would be done within that week. We called to follow up and they still did not finish servicing the car. Now it is more than 20 days and Chevy has failed to give us our car back or complete the service. Absolutely atrocious service, I highly advise you to stay away from this branch of Chevrolet and especially Matthew Gonsalves who has continuously failed to stay on top of our case More

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He went and beyond for what's important to me as a customer. Completely satisfied customer. Completely satisfied More

by Ewing305 Verified Customer Verified Customer

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It is a great dealership. Love the prompt service. The repair time was excellent. Shot to Lou Bachrodt. Love the prompt service. The repair time was excellent. Shot to Lou Bachrodt. More

by HANNAHJ10 Verified Customer Verified Customer

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My service guy Matthew was very good, the waiting service area was very peaceful, I really enjoyed the visit. And the wait wasn’t to long!👍🏽 area was very peaceful, I really enjoyed the visit. And the wait wasn’t to long!👍🏽 More

by James Parrish Verified Customer Verified Customer

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I would like to say that Matthew Gonsales has been exceptional! He has been professional in all sense of the word. Please let him know this. We have purchased 8 vehicles for our fleet in the past year exceptional! He has been professional in all sense of the word. Please let him know this. We have purchased 8 vehicles for our fleet in the past year and would like to continue to due business. Thank you, Juan Carlos Echavarria Superintendent with Ric-Man More

by JCEchavarria Verified Customer Verified Customer

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