Matthew Essington

I had a great experience with Genesis of Edmond. The sales and management team were curious, helpful and transparent. My buying and new car orientation experiences were top notch. I recommend them. The sales and management team were curious, helpful and transparent. My buying and new car orientation experiences were top notch. I recommend them. More

by t.hickman422 Verified Customer Verified Customer

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Filed complaints to Genesis Customer Care, Oklahoma NEW CAR Commission, Seek legal advise with no resolution. No buyer should have to guess where to send their car payment. No buyer should be told they CAR Commission, Seek legal advise with no resolution. No buyer should have to guess where to send their car payment. No buyer should be told they are late on an account they were never properly set up on. Luxury vehicle. Very poor dealership experience. Worst Car Buying experience of my life! More

by brian_jamison Verified Customer Verified Customer

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no comment! , was very disappointed with the sales department, and the way I was handled at the end of the process , was very disappointed with the sales department, and the way I was handled at the end of the process More

by living_well Verified Customer Verified Customer

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Dealership and staff went above and beyond on The Whole experience. will return to see sam for my next one experience. will return to see sam for my next one More

by payroll.enter Verified Customer Verified Customer

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Great customer service and the staff is friendly. I would recommend them to others. Awesome dealership I would recommend them to others. Awesome dealership More

by rda469 Verified Customer Verified Customer

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BUYER BEWARE - Paperwork wrong on 4 occasions, cash back on trade in that was $23K + was not delivered for 5 months, paperwork, title was also not delivered for 5 months. Promise resolution on several occas on trade in that was $23K + was not delivered for 5 months, paperwork, title was also not delivered for 5 months. Promise resolution on several occasions. In 45 years of owning a car this was the absolute worst experience while spending $150K on 2 vehicles. GM (LUKE) refused to meet me, Sale Manager (Matt) promised everything and never followed thru, Ben Elliot (?) tired to fix things on their behalf to cover their gross negligence instead of trying to make a customer happy. Nothing against the Genesis Brand. However, this dealership forgot the the #1 in doing business.... Be honest, deliver what you promise and take care of your customer. Genesis LOST a frequent buying customer based on the experience. More

by brian_jamison Verified Customer Verified Customer

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Great experience. They treated us well and let us take our time with looking at the vehicle as well as with the negotiation. They treated us well and let us take our time with looking at the vehicle as well as with the negotiation. More

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Extremely Disorganized Experience – Buyer Beware The Genesis vehicle itself is excellent. Unfortunately, my experience with Genesis of Edmond was one of the most frustrating dealership transactions I ha Genesis vehicle itself is excellent. Unfortunately, my experience with Genesis of Edmond was one of the most frustrating dealership transactions I have ever had. Major issues included: • Being required to return to the dealership FOUR separate times to complete paperwork that should have been handled correctly the first time. • Delays and confusion surrounding my trade-in funds, despite repeated assurances that payment was being processed. • Receiving calls stating I had late payments — without ever being provided an account number, lender information, invoice, or instructions on where to send payments. • Hours spent attempting to get clear answers and resolution, with little proactive follow-up from the dealership. Being told you are late on payments when you were never given account information is unacceptable. The lack of organization and communication created unnecessary stress and financial confusion. The vehicle itself deserves praise. The dealership’s administrative handling does not. If you choose to purchase from Genesis of Edmond, confirm all lender details, trade-in documentation, and payment instructions before leaving the dealership. Buyers should expect professionalism and accountability — especially at a luxury price point. More

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Had a wonderful experience working with Raquel and the manager Matthew they were extremely accommodating found the car that I wanted kept me in the loop the whole time set up my system in my car and expla manager Matthew they were extremely accommodating found the car that I wanted kept me in the loop the whole time set up my system in my car and explained everything had a wonderful experience and would recommend this dealership to anyone More

by SANDYESSINGTON75 Verified Customer Verified Customer

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It was a pleasure working with Raji and Matthew. Worked out a great deal for us on a new vehicle and on a trade-in. Honestly couldn’t recommend them enough. Besides the honesty and no hidden fees(wh Worked out a great deal for us on a new vehicle and on a trade-in. Honestly couldn’t recommend them enough. Besides the honesty and no hidden fees(which is quite the rarity today), I especially have to note how well Raji kept up the communication with us to ensure that everyone is happy with the final deal. Other dealerships should use them as an example. Thank you for all your help! More

by k.shinkare5 Verified Customer Verified Customer

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