Matthew Branch
Matthew Branch at Five Star Subaru of Grapevine
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Matthew Branch

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
57 Reviews
5.0

57 Reviews

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57 Reviews of Matthew Branch

February 15, 2025

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Fast, friendly service, and great work. My service advisor Matt was outstanding, did an incredible job on keeping me updated to everything that was being done to my car. Very impressed with More

by Bill
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Recommend Dealer
Yes

February 14, 2025

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Always friendly and helpful! They are available to go the extra mile and check an issue I forgot about! My car is ready and waiting, when they are finished! Matt was especially n More

by Rizzo, Debbie
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Recommend Dealer
Yes

Other Employees Tagged: Jason Womack, Jose Zambrana

Feb 15, 2025

Five Star Subaru of Grapevine responded

Thank you, Debbie, for choosing Five Star Subaru. We appreciate your trust in our service team and are so glad you chose us for your automotive needs. Call us for advice or to schedule future appointments at 817-438-1700. Safe travels, Jakob Ritter, Service Director

February 13, 2025

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The dealership sets the performance bar! Matt my Service Advisor is a consummate pro. Updated me and had very good product & parts knowledge. More

by Gbenk
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Recommend Dealer
Yes

Other Employees Tagged: Jakob Ritter, Jason Womack

Feb 13, 2025

Gbenk responded

This is a top tier dealership. I love owning a Subaru. 5 Star continues to amaze with their relentless pursuit of customer care and service tech excellence. Stay with it Five Star. It is truly the secret sauce that separates you from the rest. In doing will sustain your long term success Your vision, values, execution of each days mission are well spoken and credible with transaction like I had today. Thank you.

February 01, 2025

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Matt branch was amazing today we were in and out! Very efficient very professional and welcoming! More

by blakeapple0106
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Recommend Dealer
Yes

Other Employees Tagged: Darren McCord

Feb 02, 2025

Five Star Subaru of Grapevine responded

Blakeapple0106, On behalf of Matt and your Five Star Subaru sales team, thank you! We want to make your ownership experience a good one. Reach us at 817-438-1700 for technical or care concerns. Thank you for rating your shopping visit. Best regards, David Cheney, General Sales Manager

January 17, 2025

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They were able to take me in almost immediately; I had a flat and was running on my spare. They replaced it with a new tire and my tire warranty covered 100% of the cost. Couldn’t have been more pleased. More

by Joy Curry
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Recommend Dealer
Yes
Jan 18, 2025

Five Star Subaru of Grapevine responded

Joy, We want you safe on the road! When we can help with future vehicle care, please reach Matthew at 817-438-1700. Thank you for stopping by Five Star Subaru. We look forward to seeing you again. Best regards, Jakob Ritter, Service Director

January 13, 2025

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The best service experience ever! !! They truly give you a 5 Star service. Other dealers only talk about it, Five Star Subaru delivers it. They were chosen as the Retailer of The Year More

by Thoo
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Recommend Dealer
Yes

Other Employees Tagged: Jakob Ritter, Doug Burks

Jan 14, 2025

Five Star Subaru of Grapevine responded

Thank you, Thoo, for taking the time to rate your service experience at Five Star Subaru. We appreciate your recognition and encourage you to call our advisors and techs with questions at 817-438-1700. We are here to share our knowledge and expertise whenever you need it. Take care, Jakob Ritter, Service Director

January 07, 2025

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Matt was my advisor! He explained every detail of the repairs, was proactive and friendly. Since I bought my car in this dealership, I have never had any bad experience! More

by SA
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Recommend Dealer
Yes
Jan 07, 2025

Five Star Subaru of Grapevine responded

SA, Thank you so much for your kind words! We're thrilled to hear you had a positive experience with Matthew in our service department. We strive to provide excellent service to all our Five Star Subaru customers. We appreciate your business and look forward to hearing from you again at 817-438-1700. Take care, Jakob Ritter, Service Director

December 27, 2024

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Service was excellent. Scheduled appointment and two additional services were completed efficiently and with courtesy. More

by Mmkorz
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Recommend Dealer
Yes
Dec 27, 2024

Five Star Subaru of Grapevine responded

Mmkorz, Thank you for your kind words and for choosing Five Star Subaru for your recent service needs. We're glad to hear that your appointment was handled efficiently and courteously. Matthew and our techs are available to lend vehicle advice at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

December 23, 2024

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They are better than Sewell! They advertise about their service, but I wouldn’t go anywhere else but 5Star Subaru!! Great people and my service guy was really great! Don’t buy More

by scammer91
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Recommend Dealer
Yes

Other Employees Tagged: Jose Zambrana

Dec 24, 2024

Five Star Subaru of Grapevine responded

Scammer91, Thank you for the great review! We're pleased to hear Matthew and Jose provided excellent service. We appreciate your recommendation of Five Star Subaru. Reach our service team again at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

December 10, 2024

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From the moment you drive in, they are attentive, knowledgeable and professional. You are kept informed and there are no surprises with the service needed or the cost. More

by Carol.delimama.brooks
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Procter

Dec 11, 2024

Five Star Subaru of Grapevine responded

Carol, We're thrilled to hear you had such a positive experience during your Five Star Subaru service visit. Your satisfaction is our top priority, and we're grateful for your kind words. Reach Matthew and our techs for advice at 817-438-1700. We are here to address all of your vehicle concerns. Thank you, Jakob Ritter, Service Director

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