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Matthew Branch
Matthew Branch at Five Star Subaru of Grapevine
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Matthew Branch

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
62 Reviews
5.0

62 Reviews

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62 Reviews of Matthew Branch

March 13, 2025

Dealership Rating
Employee Rating

most likely the best dealership experiance from purchasing to service that i have 3ver had in my 44 years of buying vehicles! Fantastic work and keep it up! More

by dshockk0zu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2025

Five Star Subaru of Grapevine responded

Thank you, dshockk0zu, for taking the time to recognize Matt and Five Star Subaru. Your loyalty is appreciated at the dealership. Give us a call at 817-438-1700 for advice any time. Safe travels. Best regards, Jakob Ritter, Service Director

March 07, 2025

Dealership Rating
Employee Rating

Five star Subaru of grapevine have always went out of their way to take care of my car. Recently had a squeak in seat. Matt my service guy worked so hard in fixing the problem. Matt is a rockstar for s More

by tkpaden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack , Technician who work in my car

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Mar 08, 2025

Five Star Subaru of Grapevine responded

Thank you, tkpaden, for taking the time to recognize Matt, Jason, your Five Star Subaru tech. When your car needs repair or maintenance, give us a call at 817-438-1700. We welcome the chance to offer our advice and expertise. Best regards, Jakob Ritter, Service Director

February 26, 2025

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Employee Rating

Efficient, quality and friendly service. I recommend Five Star Subaru for service and repair work. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jakob Ritter

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Feb 27, 2025

Five Star Subaru of Grapevine responded

Thank you, Chris, for sharing your feedback. We couldn't be happier that you had such a great experience in our service center. We appreciate you choosing Five Star Subaru and hope you do so again. Reach us at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

February 22, 2025

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Employee Rating

Shantai was vert thorough and patient in showing me the features on my new Subaru Outback. More

by duta79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shantai Isom, Derek Adams, Jose (Red) Jimenez

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Feb 23, 2025

Five Star Subaru of Grapevine responded

Congratulations, duta79, on your new Outback from Five Star Subaru. It is great to hear that you are happy with Shantai's efforts. Stay in touch at 817-438-1700. We are dedicated to making your new car your best driving experience. Thank you for sharing! Best regards, David Cheney, General Sales Manager

February 19, 2025

Dealership Rating
Employee Rating

Organized, efficient, customer focused! ! I love my vehicle and every experience I have had with sales and service! More

by degeleedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2025

Five Star Subaru of Grapevine responded

Degeleedy, Thank you for the fantastic feedback! We're so glad Matthew and the Five Star Subaru service team provided you with such excellent service. We appreciate your business and look forward to scheduling future appointments at 817-438-1700. Best regards, Jakob Ritter, Service Director

February 15, 2025

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Employee Rating

Fast, friendly service, and great work. My service advisor Matt was outstanding, did an incredible job on keeping me updated to everything that was being done to my car. Very impressed with More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 16, 2025

Five Star Subaru of Grapevine responded

Bill, We're so glad to hear you had such a positive experience at Five Star Subaru! Thank you for the wonderful feedback. We're especially happy that Matt provided outstanding service and kept you so well-informed. We appreciate your business and look forward to seeing you back for all your Subaru needs! Give us a call at 817-438-1700. Take care, Jakob Ritter, Service Director

February 14, 2025

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Employee Rating

Always friendly and helpful! They are available to go the extra mile and check an issue I forgot about! My car is ready and waiting, when they are finished! Matt was especially n More

by Rizzo, Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack, Jose Zambrana

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Feb 15, 2025

Five Star Subaru of Grapevine responded

Thank you, Debbie, for choosing Five Star Subaru. We appreciate your trust in our service team and are so glad you chose us for your automotive needs. Call us for advice or to schedule future appointments at 817-438-1700. Safe travels, Jakob Ritter, Service Director

February 13, 2025

Dealership Rating
Employee Rating

The dealership sets the performance bar! Matt my Service Advisor is a consummate pro. Updated me and had very good product & parts knowledge. More

by Gbenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jakob Ritter, Jason Womack

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Feb 13, 2025

Gbenk responded

This is a top tier dealership. I love owning a Subaru. 5 Star continues to amaze with their relentless pursuit of customer care and service tech excellence. Stay with it Five Star. It is truly the secret sauce that separates you from the rest. In doing will sustain your long term success Your vision, values, execution of each days mission are well spoken and credible with transaction like I had today. Thank you.

February 01, 2025

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Employee Rating

Matt branch was amazing today we were in and out! Very efficient very professional and welcoming! More

by blakeapple0106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darren McCord

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Feb 02, 2025

Five Star Subaru of Grapevine responded

Blakeapple0106, On behalf of Matt and your Five Star Subaru sales team, thank you! We want to make your ownership experience a good one. Reach us at 817-438-1700 for technical or care concerns. Thank you for rating your shopping visit. Best regards, David Cheney, General Sales Manager

January 17, 2025

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Employee Rating

They were able to take me in almost immediately; I had a flat and was running on my spare. They replaced it with a new tire and my tire warranty covered 100% of the cost. Couldn’t have been more pleased. More

by Joy Curry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 18, 2025

Five Star Subaru of Grapevine responded

Joy, We want you safe on the road! When we can help with future vehicle care, please reach Matthew at 817-438-1700. Thank you for stopping by Five Star Subaru. We look forward to seeing you again. Best regards, Jakob Ritter, Service Director

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