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Matthew Branch
Matthew Branch at Five Star Subaru of Grapevine

Matthew Branch

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
72 Reviews
5.0

72 Reviews

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72 Reviews of Matthew Branch

June 03, 2025

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Employee Rating

Matt was able to fit me in last minute and they were so polite and quick! I will definitely be back More

by RSXtypeS
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jakob Ritter, Jason Womack, Jonathan Lanphouthacoul

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Jun 04, 2025

Five Star Subaru of Grapevine responded

RSXtypeS, We are so happy to hear Matt and the Five Star Subaru techs were able to accommodate you quickly and efficiently. When you need future vehicle care, we hope we are your first call at 817-438-1700. Safe travels and thanks for sharing! Take care, Jakob Ritter, Service Director

May 29, 2025

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I take my 2015 Outback for service and Matt is awesome. The loaner car and working with my slow after market extended warranty. I will definitely be looking to buy a new Outback and I’ll be back when I do More

by Marlasallin
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Recommend Dealer
Yes
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May 29, 2025

Five Star Subaru of Grapevine responded

Thank you, Marlasallin, for allowing the Five Star Subaru service team the chance to help you enjoy your Outback. Matt and our techs are readily available at 817-438-1700 when you need vehicle advice. If there is anything else we can do for, don't hesitate to stop by or call. Take care, Jakob Ritter, Service Director

May 23, 2025

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Matthew B went far above and beyond to make sure our transmission replacement was not painful at all! Subaru, as a company, really stands behind their products and values their customers, and it is alwa More

by rangran
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Recommend Dealer
Yes
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May 24, 2025

Five Star Subaru of Grapevine responded

Thank you, rangran, for taking the time to endorse Matthew and the Five Star Subaru service center. We are happy to share our knowledge. When you have questions about your car, call 817-438-1700. We look forward to helping you again. Take care, Jakob Ritter, Service Director

May 14, 2025

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Travis service advisor always takes good care of my family when they come in with their cars. We all 4 of us bring our cars and I am now brining another Subaru for a total of 5 cars for service with Tr More

by 12_Subarus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Gaines, Jason Womack, Deion Thomas, Stacie Blake , Travis Littrell is 5 stars consistently!

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May 14, 2025

Five Star Subaru of Grapevine responded

Thank you, 12_Subarus, for taking the time to endorse Travis and the Five Star Subaru service center. We appreciate your loyalty and the chance to help you and your family! When you or your daughter need advice, give us a call at 817-438-1700. We are here for you! Safe travels, Jakob Ritter, Service Director

April 24, 2025

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Super customer service and Matt did great The problem was fixed and the appointment schedule made it easy for us More

by flight09
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Recommend Dealer
Yes

Other Employees Tagged: Derek Adams

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Apr 25, 2025

Five Star Subaru of Grapevine responded

Thank you, flight09, for rating your Five Star Subaru service visit. Customer experience and satisfaction are our priorities. Should you need additional advice or when you are ready to schedule your next appointment, we will look forward to hearing from you at 817-438-1700. Safe travels and thanks again! Take care, Jakob Ritter, Service Director

April 20, 2025

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An outstanding service and treatment. Five Star Subaru made us feel like family, and best choice! More

by Abderrahmen Khardani
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Taylor, Jon Zablosky, Jason Womack, Deion Thomas, Damon English, Tyler Jordan

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Apr 20, 2025

Five Star Subaru of Grapevine responded

Abderrahmen, Thank you for recognizing many of the Five Star Subaru staff! We appreciate you at the dealership and welcome you to call 817-438-1700 for vehicle advice any time. We want you to fully enjoy your ride. Best regards, Jakob Ritter, Service Director

April 16, 2025

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People all so friendly and helpful Matthew was great , kept me informed of progress of my car and had everything ready when I picked it up More

by Saanbr
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Recommend Dealer
Yes
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Apr 17, 2025

Five Star Subaru of Grapevine responded

Thank you, Saanbr, for choosing Five Star Subaru for your car's care. Between visits, reach Matthew or me at 817-438-1700 should you need our vehicle advice. We welcome the chance to share our knowledge and expertise. Best regards, Jakob Ritter, Service Director

April 12, 2025

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Matthew the service rep was knowledgeable, friendly, and professional. Work was done in a very timely manner. Thank you! Renaker Parks. More

by rdparks
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Recommend Dealer
Yes
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Apr 13, 2025

Five Star Subaru of Grapevine responded

Thank you, Renaker, for sharing your Five Star Subaru service experience. Matthew and our techs welcome your questions at 817-438-1700. Don't hesitate to reach out should you need our vehicle advice. Take care, Jakob Ritter, Service Director

April 04, 2025

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Staff is very professional, observant, and friendly. They are attentive to the needs of your car. Their patience and quality of service is very much appreciated. Matt Branch, Dylon, Kyle Calvaruso, a More

by P. Wiegand
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dillon, Kyle Calvaruso Jason - Site Manager

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Apr 04, 2025

Five Star Subaru of Grapevine responded

P. Wiegand, Thank you for taking the time to share your positive experience. We're glad our Five Star Subaru staff, including Matt, Dylon, Kyle, and Jason, provided you with professional and friendly service. We appreciate your kind words and look forward to scheduling your next visit at 817-438-1700. Thanks again, Jakob Ritter, Service Director

April 01, 2025

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Employee Rating

Excelente in customer satis. Thanks again for your expert care! I will definitely be back. More

by icantu53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle

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Apr 02, 2025

Five Star Subaru of Grapevine responded

Icantu53, We're so pleased you were satisfied with your Five Star Subaru experience! We look forward to providing you with excellent care again on your next visit. Let us know when you need our vehicle advice or expertise at 817-438-1700. Thank you, Jakob Ritter, Service Director

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