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Matthew Branch
Matthew Branch at Five Star Subaru of Grapevine
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Matthew Branch

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
67 Reviews
5.0

67 Reviews

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67 Reviews of Matthew Branch

April 20, 2025

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Employee Rating

An outstanding service and treatment. Five Star Subaru made us feel like family, and best choice! More

by Abderrahmen Khardani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Taylor, Jon Zablosky, Jason Womack, Deion Thomas, Damon English, Tyler Jordan

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Apr 20, 2025

Five Star Subaru of Grapevine responded

Abderrahmen, Thank you for recognizing many of the Five Star Subaru staff! We appreciate you at the dealership and welcome you to call 817-438-1700 for vehicle advice any time. We want you to fully enjoy your ride. Best regards, Jakob Ritter, Service Director

April 16, 2025

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Employee Rating

People all so friendly and helpful Matthew was great , kept me informed of progress of my car and had everything ready when I picked it up More

by Saanbr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 17, 2025

Five Star Subaru of Grapevine responded

Thank you, Saanbr, for choosing Five Star Subaru for your car's care. Between visits, reach Matthew or me at 817-438-1700 should you need our vehicle advice. We welcome the chance to share our knowledge and expertise. Best regards, Jakob Ritter, Service Director

April 12, 2025

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Employee Rating

Matthew the service rep was knowledgeable, friendly, and professional. Work was done in a very timely manner. Thank you! Renaker Parks. More

by rdparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 13, 2025

Five Star Subaru of Grapevine responded

Thank you, Renaker, for sharing your Five Star Subaru service experience. Matthew and our techs welcome your questions at 817-438-1700. Don't hesitate to reach out should you need our vehicle advice. Take care, Jakob Ritter, Service Director

April 04, 2025

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Employee Rating

Staff is very professional, observant, and friendly. They are attentive to the needs of your car. Their patience and quality of service is very much appreciated. Matt Branch, Dylon, Kyle Calvaruso, a More

by P. Wiegand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dillon, Kyle Calvaruso Jason - Site Manager

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Apr 04, 2025

Five Star Subaru of Grapevine responded

P. Wiegand, Thank you for taking the time to share your positive experience. We're glad our Five Star Subaru staff, including Matt, Dylon, Kyle, and Jason, provided you with professional and friendly service. We appreciate your kind words and look forward to scheduling your next visit at 817-438-1700. Thanks again, Jakob Ritter, Service Director

April 01, 2025

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Employee Rating

Excelente in customer satis. Thanks again for your expert care! I will definitely be back. More

by icantu53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle

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Apr 02, 2025

Five Star Subaru of Grapevine responded

Icantu53, We're so pleased you were satisfied with your Five Star Subaru experience! We look forward to providing you with excellent care again on your next visit. Let us know when you need our vehicle advice or expertise at 817-438-1700. Thank you, Jakob Ritter, Service Director

March 13, 2025

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most likely the best dealership experiance from purchasing to service that i have 3ver had in my 44 years of buying vehicles! Fantastic work and keep it up! More

by dshockk0zu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2025

Five Star Subaru of Grapevine responded

Thank you, dshockk0zu, for taking the time to recognize Matt and Five Star Subaru. Your loyalty is appreciated at the dealership. Give us a call at 817-438-1700 for advice any time. Safe travels. Best regards, Jakob Ritter, Service Director

March 07, 2025

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Employee Rating

Five star Subaru of grapevine have always went out of their way to take care of my car. Recently had a squeak in seat. Matt my service guy worked so hard in fixing the problem. Matt is a rockstar for s More

by tkpaden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack , Technician who work in my car

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Mar 08, 2025

Five Star Subaru of Grapevine responded

Thank you, tkpaden, for taking the time to recognize Matt, Jason, your Five Star Subaru tech. When your car needs repair or maintenance, give us a call at 817-438-1700. We welcome the chance to offer our advice and expertise. Best regards, Jakob Ritter, Service Director

February 26, 2025

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Employee Rating

Efficient, quality and friendly service. I recommend Five Star Subaru for service and repair work. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jakob Ritter

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Feb 27, 2025

Five Star Subaru of Grapevine responded

Thank you, Chris, for sharing your feedback. We couldn't be happier that you had such a great experience in our service center. We appreciate you choosing Five Star Subaru and hope you do so again. Reach us at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

February 22, 2025

Dealership Rating
Employee Rating

Shantai was vert thorough and patient in showing me the features on my new Subaru Outback. More

by duta79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shantai Isom, Derek Adams, Jose (Red) Jimenez

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Feb 23, 2025

Five Star Subaru of Grapevine responded

Congratulations, duta79, on your new Outback from Five Star Subaru. It is great to hear that you are happy with Shantai's efforts. Stay in touch at 817-438-1700. We are dedicated to making your new car your best driving experience. Thank you for sharing! Best regards, David Cheney, General Sales Manager

February 19, 2025

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Employee Rating

Organized, efficient, customer focused! ! I love my vehicle and every experience I have had with sales and service! More

by degeleedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2025

Five Star Subaru of Grapevine responded

Degeleedy, Thank you for the fantastic feedback! We're so glad Matthew and the Five Star Subaru service team provided you with such excellent service. We appreciate your business and look forward to scheduling future appointments at 817-438-1700. Best regards, Jakob Ritter, Service Director

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