Matthew Barrett | Page 2

Deland Kia responded

Sounds like you had quite the adventure navigating through construction! Matt is always on top of keeping everyone in the loop, and we’re glad he helped make your visit smoother. If you ever need anything else, just know we’re here and ready to help!

Deland Kia responded

Good people, good service, and a few treats along the way make for a pretty great combination. Thanks for the awesome review and for being part of the DeLand Kia family!

Deland Kia responded

What a delightful visit that must have been! Our customer support team loves making sure everyone feels understood and cared for. Your trust means the world to us, and we’re here whenever you need a helping hand!

Deland Kia responded

Hi Matthew, thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't leave a better impression. We would appreciate the opportunity to learn more about your concerns and better understand where we fell short of your expectations. Please reach out to Noah Roman, Service Manager, at noah@delandkia.net to discuss your experience further.

Deland Kia responded

We’re sorry to see your one-star review, as it appears there may have been some confusion regarding your experience. Our team always strives to provide clear communication and follow-through for our customers. Please feel free to reach out to Noah Roman, Service Manager, at noah@delandkia.net, so we can better understand your concerns and help ensure you get back to enjoying your new Sorento.

Deland Kia responded

Thank you, thank you, thank you! We are so happy to see your review. We appreciate you trusting us to keep your Ford running like new.

Deland Kia responded

It sounds like your visit had a couple of hiccups, and we’re here to make sure you’re back on track. We take your feedback seriously and want to ensure everything is running smoothly for you. Please give our team a call so we can help make things right.

Deland Kia responded

We appreciate the positive vibes from your visit, and it's great to hear everything was on point. Thank you for sharing your feedback. It means the world to us!

Deland Kia responded

Congratulations on your second vehicle! That’s a big milestone, and it sounds like Lorenzo, Matt, and Jacob really added to the fun of the experience. We’re excited for you to hit the road with your new ride!

Deland Kia responded

It sounds like our team member made quite the impression with their service! Taking time to explain everything shows how dedicated they are to keeping customers informed and comfortable. We love hearing about experiences like yours, and we’re here to keep that level of service going for your future visits!