Matthew Austin

Volkswagen of Duluth responded

We’re sorry to hear about your experience and we take feedback like this very seriously and would like the opportunity to understand and address your concerns. Please reach out to our Customer Relationship Manager or General Manager at 218.722.6989 so we can discuss this further and work toward a resolution. Your satisfaction is important to us, and we hope to hear from you soon.

Volkswagen of Duluth responded

Thank you for sharing your experience! We’re so glad our team could listen to your needs, work within your budget, and make the process quick and seamless. Congratulations on your new car! We hope you enjoy it, and we’re here for you whenever you need us.

Volkswagen of Duluth responded

Thank you so much for your fantastic 5-star review! We’re thrilled to hear about your wonderful experience at Volkswagen of Duluth. It’s our goal to help every customer, and we’re delighted that we could assist you in getting approved when others couldn’t. Your recommendation means the world to us! If you have any questions or need further assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again!

Volkswagen of Duluth responded

Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you found your visit to Volkswagen of Duluth's Sales Department to be stress-free and enjoyable. Our team works hard to provide a welcoming atmosphere, and it's wonderful to know that their efforts made a positive impact on your experience. Your feedback is greatly appreciated, and we look forward to serving you again in the future. If you have any questions or need assistance, please don't hesitate to reach out.

Volkswagen of Duluth responded

Thank you so much for your kind words! We're delighted to hear that your experience with both our sales and service teams was easy and enjoyable. Our staff works hard to provide a helpful and friendly atmosphere, and it’s wonderful to know that this made your vehicle purchase a smooth process. If you ever need anything in the future, don't hesitate to reach out—we’re here to help! Enjoy your new vehicle!

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback! We’re thrilled to hear that your purchasing process was smooth. We apologize for any inconvenience caused by the excessive communication before and after your purchase. We strive to ensure our customers feel supported throughout their experience, but we understand that this can be overwhelming. Your input is valuable, and we will work to improve our follow-up process to make it more convenient for our customers. We appreciate your business and hope you enjoy your new vehicle!