Matt Taft
Matt Taft at Matthews Nissan

Matt Taft

Service Advisor

Matthews Nissan

3101 Vestal Pkwy E
Vestal, NY 13850

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4.8
40 Reviews
4.8

40 Reviews

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40 Reviews of Matt Taft

February 04, 2026

Dealership Rating
Employee Rating

I wasn't present for the service appointment; my mom was there. However, she did make a point to call me and rave about the excellent service she received at the shop. More

by jdfariello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Starner

Feb 04, 2026

Matthews Nissan responded

Hi- Thank you for the perfect review. We look forward to assisting you again in the future!

January 26, 2026

Dealership Rating
Employee Rating

I scheduled and brought my Rogue to the service department for a RECALL NOTICE. I waited in the customer lounge and it was completed in about an hour. More

by JAHNAY24
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2026

Matthews Nissan responded

Hi- We’re happy to hear you had a positive service experience. We appreciate your business and feedback.

January 21, 2026

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Everything was great! They kept me updated on everything, and informed me of all the services they also have to offer! More

by marukuna
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Andrea Barrett

Jan 22, 2026

Matthews Nissan responded

Hi- We’re happy to hear you had a positive service experience. We appreciate your business and feedback.

January 16, 2026

Dealership Rating
Employee Rating

I wasn't happy at all the way this recall went and the way it was dealt with, I made 3 trips to your dealership which is approx. 20 miles one way , your rep. Matt said that the recall on his comp. Was dif More

by frankhaus1
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jan 20, 2026

Matthews Nissan responded

Hi Frank- We regret that the service costs did not meet your expectations. Your feedback is valuable and will be shared with our team in an effort to provide a better future experience. We have forwarded this along to our management team in hopes of reaching a solution.

January 12, 2026

Dealership Rating
Employee Rating

Took us right in for our warranty work and completely in less than 1/2 the time we thought. We are always treated respectfully and as if we matter. Very pleased. More

by monahan0
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 13, 2026

Matthews Nissan responded

Hi- It’s our goal to make every visit a great one and we're happy to hear our Team delivered!

December 08, 2025

Dealership Rating
Employee Rating

Always very nice people and good service here! I never leave disappointed and know my car is taken care of. More

by cfaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Starner

Dec 10, 2025

Matthews Nissan responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

December 03, 2025

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Employee Rating

I have never had a bad experience. Everyone there is always friendly and helpful. If you have any questions they are there to help you. Thank you for the good service. More

by ekendzierski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2025

Matthews Nissan responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

November 22, 2025

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Employee Rating

Amazing service team helped me with my car being stranded with a dead battery!! Amazing people !! More

by AMERETTO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Starner

Nov 24, 2025

Matthews Nissan responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

November 06, 2025

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Employee Rating

Great team always so friendly and knowledgeable ! ! They let you know what your car may need in the future but don't pressure you, More

by AMERETTO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Starner

Nov 07, 2025

Matthews Nissan responded

Hi- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

November 01, 2025

Dealership Rating
Employee Rating

He talks to you. About your car. Very nice. We did not get that service from the Matthews Chevy service dept recently. Thanks for taking the time to talk and meet wit More

by fkillian63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Starner

Nov 03, 2025

Matthews Nissan responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

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