Matt Studer

Neglect from Spitzer Management & Alarming Response from Dodge I’m writing this review after a deeply frustrating and disappointing experience with Spitzer Motors of Mansfield and Dodge. My 2023 Dodge Horn Dodge I’m writing this review after a deeply frustrating and disappointing experience with Spitzer Motors of Mansfield and Dodge. My 2023 Dodge Hornet has been at Spitzer since January 14, 2025, for a major electrical issues—specifically, the battery failing to hold a charge. This issue first started in January 2024, and despite several documented repair attempts and over 70 consecutive days out of service and at the dealer, there is still no resolution. What’s even more shocking is the complete lack of accountability from Spitzer’s management team. Communication has been poor, leadership has been unresponsive, and I’ve been left completely in the dark about progress—or the lack thereof. Rather than take ownership or escalate the matter effectively, Spitzer management has simply let this drag on and blamed Dodge Corporate. To make matters worse, I was told that Dodge's position is that the Hornet is only expected to hold a battery charge for one week or maybe two if I'm lucky. That’s completely unacceptable for a modern vehicle, especially one still under warranty with only 13,000 miles. If that is truly Dodge’s stance, it is both alarming and absurd—and it speaks volumes about how seriously they take product reliability and customer satisfaction. As a long-time Dodge customer, this entire experience has been insulting. My Hornet sits at a dealership with no clear path forward. The lack of transparency, urgency, and support from both Spitzer Motors’ leadership and Dodge corporate has been appalling. I cannot, in good faith, recommend Spitzer Motors of Mansfield to anyone looking for responsible service, follow-through, or professional management. And I strongly caution anyone considering a Dodge Hornet. 📅 Update (3/28/25): Spitzer called to say they’re done trying to fix the car. I picked it up. The next day the alarm went off randomly, and now the car won’t start—battery is dead again. Dealer and Dodge have washed their hands of it. Car is not fixed... More

by JGRAY22 Verified Customer Verified Customer

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This dealership is the best! We always come here for work done on our car. We get the best service in the most polite and quickest time. Everyone is respectful knowledgeable and We always come here for work done on our car. We get the best service in the most polite and quickest time. Everyone is respectful knowledgeable and lighthearted. We actually enjoy going to our Spitzer dodge garage. Thank you guys Sharon More

by Sharon Beyer Verified Customer Verified Customer

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They went out of their way to complete old recalls on our trucks that was missed over the year ,Thank you trucks that was missed over the year ,Thank you More

by dennis.golden Verified Customer Verified Customer

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Very kind checked on us frequently to let us know what was going on with our car kept us updated was going on with our car kept us updated More

by OOOHANNA Verified Customer Verified Customer

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Located a great used car for my daughter that was very nice and well within her budget. nice and well within her budget. More

by snyderfab Verified Customer Verified Customer

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There is Such friendly staff and very detailed when explaining issues happening with your vehicle to you explaining issues happening with your vehicle to you More

by Bmaiyer16 Verified Customer Verified Customer

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Patrick was very helpful along with all the other staff. Very happy with our new truck. Very happy with our new truck. More

by COTSAMIRE Verified Customer Verified Customer

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Vehicle was brought in for a Fuel issue. They spent 30 days 4 rounds of diagnostic, and $6660.52 without correcting the issue it was brought in for. They replaced the DPF, fuel lift pump, Tu They spent 30 days 4 rounds of diagnostic, and $6660.52 without correcting the issue it was brought in for. They replaced the DPF, fuel lift pump, Turbo actuator, multiple sensors, gaskets, They also rotates the tires but didn't adjust the tire pressure. They crushed the end of my exhaust. Kendra Weaver authorized a repair without my consent, and blames it on me. Greg Gilliam the service manager takes no responsibility for his employees, the service provided, or the damage. Please Go anywhere else. More

by LBuck179 Verified Customer Verified Customer

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Fast, friendly service. I appreciated the waiting room which had snacks and a big sceeen tv to watch while I waited for the service to be done. I appreciated the waiting room which had snacks and a big sceeen tv to watch while I waited for the service to be done. More

by Dan123 Verified Customer Verified Customer

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The sales team at Spitzer is always great! Third car I’ve purchased here. Will return! Third car I’ve purchased here. Will return! More

by RSKEITH0809 Verified Customer Verified Customer

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