Matt Starnes

Rip Off Atrtists Steer clear of this dealership!!! This is the most unethical business I have ever worked with. I purchased a used vehicle from them 4 years ago afte Steer clear of this dealership!!! This is the most unethical business I have ever worked with. I purchased a used vehicle from them 4 years ago after 7 hours of waiting, test driving, negotiating.....the numbers on the paperwork were always changing suddenly from what they verbally conveyed, they refused to supply me with the Car Fax report after numerous requests.....then I was taken to the "side lot" where the junk used cars are kept. Keep in mind I have Lupus and was very ill at the time and by myself.... They took advantage and told me that I could only get a car from this part of the lot. I had a good paying job and fair credit at the time to..? I was tired, sick and hungry.......I ended up with a junker that has consistently fallen apart over the years. UPDATE: They contacted me and told me that I qualified for their Buy Back Program and having just been named the number one Ford dealership in Texas (????? how ???) they had incentive money, and extra money to help eliminate the negative equity I ended up with on the junker they sold me the first time. I went in yesterday just to see if they had really changed as he assured me they had......NOT, EVEN WORSE THAN THE FIRST TIME and my husband was with me this time. We have over a six figure income and good credit. They first told us the vehicle was $24,600 but on sale for $18,080 (website quoted) due to factory incentives and discounts. We decided to try and get the vehicle for that price. When the salesman brought the paperwork the vehicle price was $26,6xx!! They had added over $1,600 to the price for the factory tint, etching of the VIN on the glass and clear coat for the paint. I told them NO, I would have that done somewhere else. They said it had already been done to the vehicle and we had to pay it. We told them that was unacceptable and no one, not salesman nor the finance "God" mentioned this when we discussed the price. So they decided they would remove it. Ok, onward we go......finance "God" got to work on the loan......45 minutes later we were taken to another table where a totally different finance "God" came over with a folder, a scowl on his face, threw the folder on the table, looked at us like we were viruses and said, well your payment will be $650/m. We were floored and asked why so much....he then appeared to be disgusted and angry and replied, well, your trying to finance $28,800, your trade in is only worth $4000 and you still owe $10,000. THE SALESMAN TOLD US THEY HAD ABSORBED ALL THE NEGATIVE EQUITY WITH THE DEALER INCENTIVES AND THE EXTRA MONEY FORD GAVE THEM FOR THEIR AWARD STATUS AND WE WERE ONLY CARRYING OVER $200. He replied, how to expect that to work when you have $5,000 carry over? We again told him the salesman said only $200 carryover........he replied AND I only got 1 approval for you at 18%!!!!!!! They did not even try to be nice or help work another car deal........We asked the salesman what the heck happened to only carrying over $200 and he said I don't know?!?! THEY ALL LIE, THEY CHEAT AND TREAT YOU LIKE DIRT IF YOU DON'T MEET THEIR PERSONAL STANDARDS. They were trying to put my in another xxx is what they wanted. My husband and I took a credit hit for this humiliation and I'll be darned if it ever happens again. World Car Kia has always been extremely nice and have always made deals for us with multiple financing options. I have never been treated to badly as I have been at Northside Ford in San Antonio, TX. HORRIBLE PEOPLE, UNETHICAL BUSINESS PRACTICES. More

Report | Print

I have purchased two vehicles within the last two years a Honda which I had a very negative experience on. the other a BMW which wasn't so bad. When it came time to purchase a truck for business which I a Honda which I had a very negative experience on. the other a BMW which wasn't so bad. When it came time to purchase a truck for business which I needed fairly soon. I decided to look around for well rated dealers which is what brought me to Northside Ford. I special ordered it took a little over two months for me to get my truck which was expected . I would also like to say that I had made a mistake and thought that I was way overcharged for a few thousand. However after I posted a review I was contacted by Matt Starnes who reviewed my paperwork and found that there were no discrepancies at least not as bad as what I had first thought. Which is in it self refreshing seeing how most dealers after they have your money don't seem to care. However I still feel that I was overcharged $355. Although seeing how Wayne Alderman took me down to the gas station and filled my tank up before I left I guess I could consider it only $300. Wayne and I had made an agreement over the Internet for an out the door price. When I got there. There was a window etching attached to the invoice which is $399. I explained that I did not want that. To make a long story short Jerry Valdez said that they would throw it in free. I feel that it was simply discounted. I guess the problem I have with it is that my insurance agent from State Farm would not recognize their etching because it does not include the vehicle identification number. Which I think most people associate with the term etching. Maybe I should look into going to Allstate and see what they say about it. All in all I had a good experience with this dealership Matt Starnes certainly turned things around for me. I will probably come back in the future and would recommend them to others. Bottom line From what I experienced with just communicating with other dealerships Northside Ford is probably the best dealership in town. More

Report | Print

Vivian was great through the whole sales process in helping my daughter trade in her old car and picking out a new that fit her needs and wants. It was my daughters first experience at buying a car a helping my daughter trade in her old car and picking out a new that fit her needs and wants. It was my daughters first experience at buying a car and Vivian made very easy and enjoyable. Matt was wonderful to work with. Very easy to work with and accomadating. Paperwork was already for us when we arrived to finalize sale and the process was the most painless I have been through in buying a new car. More

Report | Print

Went in to look saturday and preowned vehicles and even though we didnt buy anything Matt and David were both very willing to help show us whatever we wanted to look at and never made us feel pressured. Th though we didnt buy anything Matt and David were both very willing to help show us whatever we wanted to look at and never made us feel pressured. The customer service was oustanding and Matts product knowledge was amazing. We will definitely only purchase vehicles from them at Northside Ford More

Report | Print

Mstt Starnes was excellent to deal with in helping me purchase my Cobra out of state. Would buy from again in a heartbeat. He arranged shipping and was always available via PHONE OR email. Very professio purchase my Cobra out of state. Would buy from again in a heartbeat. He arranged shipping and was always available via PHONE OR email. Very professional dealership overall. Vehicle arrived to me in the timeframe specified in mint condition. More

Report | Print

Matt was the dealer representative when I bought my new 2008 Mustang. He was no-pressure type, and made the sale paperwork seem so easy. The dealership lot was very clean; display cars were all very clea 2008 Mustang. He was no-pressure type, and made the sale paperwork seem so easy. The dealership lot was very clean; display cars were all very clean. Matt was very friendly; I will buy my next vehicle from him. More

Report | Print