Matt Smith

Drew Ward did an excellent job making the trade-in/new purchase transaction transparent and streamlined. My brand new truck had factory paint defects that were discovered upon first wash only a few days purchase transaction transparent and streamlined. My brand new truck had factory paint defects that were discovered upon first wash only a few days after purchase and it was pulling teeth to get dealership management to agree to take care of the vehicle. It took a couple months to get a loaner but they did make it right in the end. Not sure if I'd purchase another vehicle in Decatur but enjoying the one I have now for hopefully a long time. More

Report | Print

Easy scheduling, great reception on arrival, escorted to service representative, Bryan Stanley, ensure way was requested for service and coordinated additional recall service. Process was quick, with face t service representative, Bryan Stanley, ensure way was requested for service and coordinated additional recall service. Process was quick, with face to face at end and truck washed and looking good More

by DEFENDERONTHEROAD Verified Customer Verified Customer

Report | Print

good people What Others Say GREAT customer service! The Service Department was very helpful, but still takes toolong. The Service Department was very helpful, but still takes toolong. More

by JSEEJAS Verified Customer Verified Customer

Report | Print

The sales and finance team were friendly and knowledgeable. I was happy with the purchase. knowledgeable. I was happy with the purchase. More

by newhouseb Verified Customer Verified Customer

Report | Print

Poor Communication. Had my truck 3 months and it broke down 1 week after I picked it up with original issues. Not even 300 miles. Terrible experience! Service Coordinat Had my truck 3 months and it broke down 1 week after I picked it up with original issues. Not even 300 miles. Terrible experience! Service Coordinator would not communicate. I had to call for updates. More

by RYAN.BLACKBURN Verified Customer Verified Customer

Report | Print

Always friendly, quick and professional service. Have been using them for 10 years now, 4 new trucks over that time and all service even though 30 miles from my house. Have been using them for 10 years now, 4 new trucks over that time and all service even though 30 miles from my house. More

by DEFENDERONTHEROAD Verified Customer Verified Customer

Report | Print

Matt in the body shop is fantastic! !! He kept me updated on my car repair! I really appreciated his knowledge and helped me so much! !! He kept me updated on my car repair! I really appreciated his knowledge and helped me so much! More

by cwalker92 Verified Customer Verified Customer

Report | Print

A employee had stolen a high visibility work jacket from my car. I want it back my car. I want it back More

by HUGO_FRAGA Verified Customer Verified Customer

Report | Print

Mr. Estes is a breath of fresh air!! I have visited numerous dealerships to determine the best make /model of pick-up truck that would be a great fit for me. I’ve probably worked with more than ten di numerous dealerships to determine the best make /model of pick-up truck that would be a great fit for me. I’ve probably worked with more than ten different salesmen over the last few months throughout the metroplex. Clay is the only one that impressed me in every respect. He knows the vehicles on the lot and could answer all of my questions without hesitation…which I never experienced with other dealers. Also, he helped with a personalized and detailed setup of my new 2025 Silverado 2500 and accessories which was extremely helpful since I am so used to driving my 2006 Silverado 1500HD that doesn’t have all the bells and whistles. I had also purchased the 1500HD new from Woods Chevrolet too and it still runs perfect after 320,000 miles due to another great Wood’s employee that I have relied on for years in your maintenance department. Shawn is the very best at his job…and I’ll always use him for servicing my trucks and SUVs. It is why I’m confident to donate my 1500 HD to someone who needs it and can use it for another 300,000 miles! The outstanding experiences I continue to have with Wood’s Chevrolet is why I keep coming back. In fact, we’ll be back this month to look at SUVs for my wife…and we’ll continue to urge other friends and family to your business as well. Thanks again for having two of the very best and professional employees I’ve experienced in Clay and Shawn! v/r Gary Barber More

by bighands_ah1 Verified Customer Verified Customer

Report | Print

A/C compressor in 2015 Denali Yukon failed on the way to James Wood’s body shop after a minor accident. After the Body Shop shop, the service department was ready with parts and repaired to my satisfaction James Wood’s body shop after a minor accident. After the Body Shop shop, the service department was ready with parts and repaired to my satisfaction with new GM parts. I whimsically say the a/c on lowest setting throws ice cubes at you on the hottest Texas day! More

by Dr B Verified Customer Verified Customer

Report | Print