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Matt Sensel
Matt Sensel at Joseph Buick GMC
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Matt Sensel

General Manager

Joseph Buick GMC

8700 Colerain Avenue
Cincinnati, OH 45251

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4.7
31 Reviews

Dealership Experience

1 yr, 2 mos

Industry Experience

31 yrs

Languages Spoken

English English

4.7

31 Reviews

Write a Review

31 Reviews of Matt Sensel

January 24, 2025

Dealership Rating
Employee Rating

Chris the service advisor is awesome ! I pulled he checked me in came out inspected my truck came back in said this is covered by your wheel and rim protection took me to the waiting area More

by COLTWELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend , Service advisor Chris

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Jan 25, 2025

Joseph Buick GMC responded

It's great to hear that Chris and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

January 22, 2025

Dealership Rating
Employee Rating

Great service and knowledgeable staff. Made buying a car less stressful. Staff was not too pushy and very patient. More

by twood20006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend

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Jan 22, 2025

Joseph Buick GMC responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

January 02, 2025

Dealership Rating
Employee Rating

The service department is one of the best! I choose Joseph's not just for their sales department, but, more importantly, for their Service Department. I have been getting my cars serviced at More

by ENARDINI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend

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Jan 02, 2025

Joseph Buick GMC responded

Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 26, 2024

Dealership Rating
Employee Rating

Always professional. Friendly staff. Always on time when I make my appointment. I love it when someone greets me with a smile. More

by steinrieded
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 29, 2024

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 29, 2024

Dealership Rating
Employee Rating

Went to Joseph Buick my check engine light came on; I have warranty I didn't have to use it because of some kind of recall, Thank You Buick. More

by RCAMP1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2024

Joseph Buick GMC responded

Thank you for choosing Joseph Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 09, 2024

Dealership Rating
Employee Rating

Had a very good experience att service center . Very friendly staff and prompt service. Would recommend this dealership to others. More

by GABBY33162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend

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Nov 11, 2024

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

November 07, 2024

Dealership Rating
Employee Rating

Always have a good experience when going to the dealership, Joseph Buick, Great people good service More

by CTWWATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend , Miss Vera lady that works in the office and Mr. Bettis

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Nov 11, 2024

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 01, 2024

Dealership Rating
Employee Rating

I bought a car and a day after I bought it the window motor went out. Your service team was amazing and took care of me but the sales manager wanted me to pay almost $800 to fix it one day after I bought More

by GABBIEB895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend , Ryan the salesmen was great and Mr. Tommy in service was amazing.

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Nov 07, 2024

Joseph Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Gabbie, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 31, 2024

Dealership Rating
Employee Rating

I think the service department is failing. Past few times I have been still have the same issue when I leave. More

by tomv2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend

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Nov 03, 2024

Joseph Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 29, 2024

Dealership Rating
Employee Rating

Excellent Service And Friendly Staff! ! Always Willing To Accommodate Your Needs!!! Would Recommend Them To Everyone!!! More

by MKWING613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend

Report | Print
Oct 29, 2024

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

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