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Matt Sensel
Matt Sensel at Joseph Buick GMC
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Matt Sensel

General Manager

Joseph Buick GMC

8700 Colerain Avenue
Cincinnati, OH 45251

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4.7
26 Reviews

Dealership Experience

11 mos

Industry Experience

30 yrs, 9 mos

Languages Spoken

English English

4.7

26 Reviews

Write a Review

26 Reviews of Matt Sensel

November 09, 2024

Dealership Rating
Employee Rating

Had a very good experience att service center . Very friendly staff and prompt service. Would recommend this dealership to others. More

by GABBY33162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend

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Nov 11, 2024

Joseph Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Buick GMC.

November 07, 2024

Dealership Rating
Employee Rating

Always have a good experience when going to the dealership, Joseph Buick, Great people good service More

by CTWWATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend , Miss Vera lady that works in the office and Mr. Bettis

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Nov 11, 2024

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 01, 2024

Dealership Rating
Employee Rating

I bought a car and a day after I bought it the window motor went out. Your service team was amazing and took care of me but the sales manager wanted me to pay almost $800 to fix it one day after I bought More

by GABBIEB895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend , Ryan the salesmen was great and Mr. Tommy in service was amazing.

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Nov 07, 2024

Joseph Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Gabbie, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 31, 2024

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Employee Rating

I think the service department is failing. Past few times I have been still have the same issue when I leave. More

by tomv2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend

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Nov 03, 2024

Joseph Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 29, 2024

Dealership Rating
Employee Rating

Excellent Service And Friendly Staff! ! Always Willing To Accommodate Your Needs!!! Would Recommend Them To Everyone!!! More

by MKWING613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend

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Oct 29, 2024

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

September 28, 2024

Dealership Rating
Employee Rating

The staff at this dealership are always top notch! We've had great service and a great experience each time we've been in! We're glad to see Dennis Bettis back! The most enjoyable purchase and service More

by EREICH71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Townsend , Dennis Bettis

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Sep 29, 2024

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 20, 2024

Dealership Rating
Employee Rating

it was a pleasure working with your team and made the buying experience easy and unpainful. More

by tkingracing
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend

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Sep 20, 2024

Joseph Buick GMC responded

Here at Joseph Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 08, 2024

Dealership Rating
Employee Rating

Everyone in the service department is very nice and professional treats you like family every time More

by DAWNRAY696
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ra'Shaad Hill, Chris Townsend

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Sep 09, 2024

Joseph Buick GMC responded

Thanks for sharing about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

September 06, 2024

Dealership Rating
Employee Rating

Good, quick service! Upfront and thoughtful. Will come back for future service. Thanks for the good work. More

by msemerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 06, 2024

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

August 29, 2024

Dealership Rating
Employee Rating

Everything went well and was done ahead of schedule. What real nice is the car wash . More

by PAYNE9234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 30, 2024

Joseph Buick GMC responded

Thanks for leaving us a review! We're pleased to hear we could meet your needs in a timely manner, and we look forward to having you as a valued customer for many years to come!

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