Matt Reid

This dealership had the used car that I wanted to replace a similar vehicle. Sales staff and financing departments very efficient. Same with the service department a similar vehicle. Sales staff and financing departments very efficient. Same with the service department More

by eric.talisman Verified Customer Verified Customer

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Very helpful staff who kept me informed about my auto repairs every step of the way repairs every step of the way More

by loridosty Verified Customer Verified Customer

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Was promised car would be detailed when picked up, it was mot. Also there was less than a quarter tank I had to go fill up to get home. The service advisor said to bring back in to hsve detailed. I guess th mot. Also there was less than a quarter tank I had to go fill up to get home. The service advisor said to bring back in to hsve detailed. I guess they washed it because there wete still handprints on windows and not cleaned on inside console,windows. They did get the missing organizer pieces for me but i was promised them and they had nit even been ordeted. More

by melome Verified Customer Verified Customer

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Very untrustworthy and unreliable! Lack of customer service and professionalism. Overall I have experienced awful service and I would never buy from or recommend this dealership to any Lack of customer service and professionalism. Overall I have experienced awful service and I would never buy from or recommend this dealership to anyone. This has been a very unpleasant transaction. Would recommend some serious training. More

by lduenas85 Verified Customer Verified Customer

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Took over 6 hours to get a phone call back and than had to talk to several people. To be honest will probably be the last time I buy a car from them. to talk to several people. To be honest will probably be the last time I buy a car from them. More

by ks Verified Customer Verified Customer

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There’s a reason why I came back to this dealership to purchase my vehicle. They made the whole experience easy, from start to finish. Everyone has been professional, nice and friendly! I want to specific purchase my vehicle. They made the whole experience easy, from start to finish. Everyone has been professional, nice and friendly! I want to specifically give Matt W. the recognition he deserves — for going above and beyond and taking care of us. Nate has also been very helpful. Thanks, Elk Grove team! More

by cflaronpsu Verified Customer Verified Customer

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Amazing service and very very helpful all around! Would recommend to anyone and everything I know Would recommend to anyone and everything I know More

by ganderson1997 Verified Customer Verified Customer

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Everyone at this dealership is great. If there were more of a selecti9n of affordable vehicles suck as Mercedes & Audi, I would so lobe to buy them. If there were more of a selecti9n of affordable vehicles suck as Mercedes & Audi, I would so lobe to buy them. More

by ericdmckinzie Verified Customer Verified Customer

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They are fantastic, they know how to give excellent customer service highly recommended. Thank you, Katrina customer service highly recommended. Thank you, Katrina More

by unspacey36 Verified Customer Verified Customer

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I have never worked with a more incompetent service department. I am a fleet manager for a company and usually work with the Folsom Lake dealerships however one of our trucks had to be towed into Elk G department. I am a fleet manager for a company and usually work with the Folsom Lake dealerships however one of our trucks had to be towed into Elk Grove in Nov of 2020. It was there for several days because it would not start. Truck is still under its bumper to bumper. After being down a truck for days and calling and leaving a message with Matthew Reid multiple times, with no call back, I finally went in to the dealership speak to someone because apparently I'm not allowed to talk to anyone but Matthew. Absolutely ridiculous.. I had to suggest bringing in the spare key to see if it would start the truck because they had no idea what was wrong with it. Next day I brought in the extra key and it started the truck right up, so it needs a new key fob. After 4 months of waiting I called the dealership and asked about my key they said that this part is "first come first serve" and they wouldn't hold it for me. I couldn't take that truck off the road at that point so I called back a week or so later and they didn't have any keys left. Its now almost a year later and I finally had enough of this game. I called on Monday 8/16 only to be passed around from the scheduling lady, to parts, to service. I got hung up on twice before I spoke to Jim who scheduled an appointment for today, 8/19, and he put a key on hold for me. When my employee arrived this morning for the scheduled appointment he was told by the service guy that there was no key for us there, that they haven't had them in some time, and they have no idea when they will get more because "COVID" ... When I was told that my employee was getting turned away I tried to call Matthew, shocker he doesn't answer. I called the main number right back and asked the operator to speak to a live person in service, guess who answers, MATTHEW. I asked him why they would schedule an appointment and tell me they would hold a key for us if they never had them (according to their service guy) . He put me on hold and when he came back he said I have your key in my hand. ARE YOU KIDDING ME??? This is of course after my employee has left because he has other things he needs to do today. I asked him how this happened and he said "I don't know I put my hands on your key" and then hung up on me. Stay clear of this service department they clearly have no idea what they are doing. More

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