Matt Norris
Matt Norris at Bozard Ford Lincoln

Matt Norris

Fixed Ops Director

Bozard Ford Lincoln

540 Outlet Mall Boulevard
St. Augustine, FL 32084

4.3
18 Reviews
4.3

18 Reviews

Write a Review

Dealership Experience

7 yrs, 7 mos

Industry Experience

30 yrs, 10 mos

Languages Spoken

English English

18 Reviews of Matt Norris

February 01, 2026

Dealership Rating
Employee Rating

Mikey and the full team at Bozard made this the best car experience we have ever had! Top notch customer service , relationship building and our overall comfort during the sell was noticeably the priority o More

by bicproducts
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Feb 01, 2026

Bozard Ford Lincoln responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bozard Ford Lincoln.

January 30, 2026

Dealership Rating
Employee Rating

Easy to get questions answered. Constantly making sure we are happy with the process of buying our new truck. More

by emilydial14
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: CJ Reynolds

Jan 30, 2026

Bozard Ford Lincoln responded

Thanks for your feedback on your recent visit to Bozard Ford Lincoln. It's great to hear that we were able to assist you and that you had such a positive experience.

November 16, 2025

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Employee Rating

Smooth and fair transaction. Joe was great and worked hard for my deal. He’s very fair More

by drychlik52
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Mello, Mike Jones

April 24, 2025

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Employee Rating

Our entire family has been customers of Bozard for many many years. KIM O’Connell, our sales representative is absolutely incredible. She is kind, friendly and extremely responsive. Throughout the entire More

by David@gueterman.com
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: James Oldham, Kim O' Connell , Liz in Service is excellent

Jun 02, 2025

Bozard Ford Lincoln responded

Thanks for the five star review. We appreciate YOU!

April 24, 2025

Dealership Rating
Employee Rating

Our family has been using Bozard for many years. Their sales team and service team have never let us down. KIM O’CONNELL IS INCREDIBLE! She handled everything flawlessly. She was prompt, respons More

by David@gueterman.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Oldham, Kim O' Connell , Liz in service, FANTASTIC!

Jun 02, 2025

Bozard Ford Lincoln responded

Thanks for the five star review. We appreciate YOU!

March 05, 2025

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Employee Rating

Absolute trash. Takes them 2 weeks to do basic maintenance with an appointment. Pay for warranty and they xxxx you over. More

by Markchristmas63
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Mar 05, 2025

Bozard Ford Lincoln responded

We apologoize for your experience and thank you for bringing this to our attention. Your feedback has been shared with our Management Team and they will be reaching out to you soon to follow up personally regarding this issue.

February 26, 2025

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Employee Rating

Everyone made our purchase experience easy and stress free. Looking out for our best interest and maximized our purchase to its fullest potential. My family will be making Bozard Ford Lincoln our forever More

by john.parmigiano
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Mar 16, 2025

Bozard Ford Lincoln responded

Thanks for the five star review. We appreciate you!

January 28, 2025

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Employee Rating

Very easy working with Matt Norris on the service side and Sales Associate Chris Langlois. Great people! More

by gewright1
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris Langlois, Donald Andrews

Jan 28, 2025

gewright1 responded

Donald Andrews did a wonderful job going over all the workings of the new Lincoln. Very patient when not understanding and needing to go over it again.

January 13, 2025

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Employee Rating

Very pleased with our purchase. Michael and Chris were very helpful and knowledgeable. Great people. More

by MARLAFLA1969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Canaday, Chris Brown

Mar 16, 2025

Bozard Ford Lincoln responded

Thanks for the five star review. We appreciate you!

December 17, 2024

Dealership Rating
Employee Rating

They don’t even deserve the one star. I have written reviews in the past as I have been having issues with this dealership for YEARS. I now have to sue them because they failed to check t More

by lexidog
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
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