Matt Motsinger

Our truck was towed on Friday & the tow truck got there too late for our 10:00 appointment. We had to wait until Tuesday (why not Monday?) Anyway, the quote to replace our thermostat was about $550. That's too late for our 10:00 appointment. We had to wait until Tuesday (why not Monday?) Anyway, the quote to replace our thermostat was about $550. That's Outrageous! We took it somewhere else & had it replaced for less than $200! I leased a new company truck there in 2022 & had all the service done there but the service & customer has greatly deteriorated! More

by KATHYMELTON Verified Customer Verified Customer

Report | Print

Quick service on my Chevy Trax's yearly inspection, they replaced my headlight and the process was so wuick replaced my headlight and the process was so wuick More

by FHICKS383 Verified Customer Verified Customer

Report | Print

My truck came back smelling of smoke and with something splattered all over it after they did my oil change and service-i had had it detailed the evening before… they also did not put air in my front tire splattered all over it after they did my oil change and service-i had had it detailed the evening before… they also did not put air in my front tire like I requested. I contacted them about these issues with no response. More

by triple_l_farm Verified Customer Verified Customer

Report | Print

Always friendly and fast service. They’re the only shop I’ve used the past five years They’re the only shop I’ve used the past five years More

by Watt Wotsinger Verified Customer Verified Customer

Report | Print

The technicians were thorough in evaluating my car, did an initial visit so that most parts would already be on hand, found a serious issue with an oil pump sensor that was contributing to the oil leaks an an initial visit so that most parts would already be on hand, found a serious issue with an oil pump sensor that was contributing to the oil leaks and then understood my need to be sure other parts in the same area were also good while already working on the engine. The only downsides, was the acftual time without car spilled into another day and a half which was not anticipated (I had expected it would be 2 days before I scheduled, they told me drop over night, plus a day's work, and it ended up being 2 days + a couple hours before my vehicle was available.). I'm not sure I would have been told anything till the end of the day, while I was worrying about whether it was ready on that additional full day if I hadn't shown up at the dealership in person to ask what the status was. That may say more about my concerns about my cars needs, rather than the skill and excellence of the team working at Aschenback Chevy GMC though. Also aschenbach should review its website. I could have sworn that loaners were available was language I saw, but when I got there, they said they didn't have those. Not sure if policy changed and website did not get updated, it didn't impact what My choices with the vehicle were though, I had another way to get home. Key points: Dealership should make sure website and instore policies are consistent, I'm a little more forgiving of this because I know how hard it is to remember to update a website, but other customers would see this as confusion, which might make others decide not to come there for service (when their technicians are very knowledgeable and experienced) Communication on repairs taking a lot longer: Some repairs you just know will take time to do, and it may be a long time without the car. Waiting till the end of the day to suggest that is likely to happen, is not my preferred experience. WHile it would be better to know a head of time so that scheduling can take it into account (I'm thankful we have a 2nd car), I realize sometimes unexpected things do happen. More

by veretax Verified Customer Verified Customer

Report | Print

Cody was great . Listening to what I wanted and helping me get it. He checked on me the week after my purchase ti make sure everything was going good. Listening to what I wanted and helping me get it. He checked on me the week after my purchase ti make sure everything was going good. More

by danmchone Verified Customer Verified Customer

Report | Print

Excellent service department! Super-fast service and was greeted by everyone in the service department. Super-fast service and was greeted by everyone in the service department. More

by jkoger0 Verified Customer Verified Customer

Report | Print

NEVER will I recommend any of there dealerships to anyone for any reason. They lie. for any reason. They lie. More

by tlc_author Verified Customer Verified Customer

Report | Print

Professional and friendly staff! Comfortable waiting area. Matt was eager to help and explained everything clearly! Comfortable waiting area. Matt was eager to help and explained everything clearly! More

by WYTHEHUNTER72 Verified Customer Verified Customer

Report | Print

JD was very helpful and accommodating. Clearly explained my issue and worked with my schedule to set up a service appointment. Everyone was kind and presented themselves in a professional Clearly explained my issue and worked with my schedule to set up a service appointment. Everyone was kind and presented themselves in a professional manner. More

Report | Print