Matt Moriki | Page 16

Bait and Switch-beware the charges Had a deal in writing on a vehicle, when in the finance office they tried to add almost $2000 to the price. Most people finance so it is only a few d Had a deal in writing on a vehicle, when in the finance office they tried to add almost $2000 to the price. Most people finance so it is only a few dollars a month and they probably get away with it. I had a signed offer (signed and agreed by buyer and seller) and they tried to sneak the extra in there, saying you know you have to pay tax, fees, etc etc. Yes, it was included, we negotiated down from an out the door price, I spent over 3 hours there. Guess what, I grabbed by credit card and checkbook (yes it was a cash deal) and left. I finally found a different dealer that negotiated fairly and I was able to purchase a car elsewhere. To recap-they reneged on the deal, tried to rip me off by adding to our already agreed price, and treated me like an idiot. Well, this idiot spent his money elsewhere. More

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Zach was good stuff Awesome service. Would recommend. 11 out of 10. would buy again. Usually hate dealing with dealerships but Zach was clear and straightforward when it Awesome service. Would recommend. 11 out of 10. would buy again. Usually hate dealing with dealerships but Zach was clear and straightforward when it came to details and purchase options. More

by sakana.oukoku Verified Customer Verified Customer

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Second Time Was Just As Good As The First! 2nd Nissan purchased from Windward Nissan Within the past 3-4 years. Had the pleasure of working with Kealii, Irwin, and Matt on my 2019 Rogue purc 2nd Nissan purchased from Windward Nissan Within the past 3-4 years. Had the pleasure of working with Kealii, Irwin, and Matt on my 2019 Rogue purchase. Zero sales pressure, Kealii found me several year end rebates, that, along with end of the year pricing made the purchase a no brainer, price wise. When Kealii was swamped with work, Irwin stepped up to offer a very friendly helping hand. Matt made the finance portion of the transaction a breeze. When I had some issues with picking up my new vehicle, Kealii actually dropped the car off at my home, in the pouring rain. Awesome customer service! Will look to Windward Nissan again if I need to purchase a 3rd Nissan. Keep up the great work guys! More

by highslin Verified Customer Verified Customer

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The best dealership ever This is our second new Nissan and we love it .i want to thank everyone for there help and say Nissan is the best in every thing you need This is our second new Nissan and we love it .i want to thank everyone for there help and say Nissan is the best in every thing you need More

by donncastillo Verified Customer Verified Customer

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Repeat customer Ke’alii Mahoe excellent and dynamic sales representative.Also follows up with after sale needs. The auto detail personal very efficient sorry I didn’t Ke’alii Mahoe excellent and dynamic sales representative.Also follows up with after sale needs. The auto detail personal very efficient sorry I didn’t get his name. Matt Moriki knowledgeable with financial advise doesn’t try to over sell. More

by winona069 Verified Customer Verified Customer

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Mixed feelings I have been very satisfied with the professional customer oriented Service and Parts Dept Staff. They are always available to assist and provide opti I have been very satisfied with the professional customer oriented Service and Parts Dept Staff. They are always available to assist and provide options. I've been going to them for 14 years with my current truck. I'm not so impressed with New Vehicle l Sales staff. I purchased a new vehicle the sales price was sole reason for picking this particular vehicle, it was a no frills 2019 Nissan Frontier. The purchase process took way to long for a straight forward deal, the sales Rep had to keep going into the back room to re-compute the price, as I asked about only two minor options to add (a bed liner and or Mud flaps). I understand that the price on the truck was competitive enough that the Dealership didn't want to add any incentives to make the sale. However I felt that the sales rep was disingenuous: First he kept insisting if I bought the truck that I'd have to take the truck off the lot that day for it to be considered sold (when in fact I didn’t pick it up till the next day) . Seconded; he gave me nebulous pricing cost to add and install mud flaps and worked hard to dissuade me from getting a bed liner (I can only assume that it would have delayed the deal he was anxious to make). He first wrote on the original sales offer that "Mud Flaps $200 installed" but, after several long trips to the back room, he came out and said that they would be $94.50 each set (front and back) and this price was his "Cost Price". He said installation would cost $140 for labor. When I questioned that this seemed high to install the mud flaps when he had written (on the sales offer) that they would be “$200 Installed" he said that he meant “+ Installation. I explained that’s not what he wrote but he just said the new price was what it would be. I wanted to have these on my truck so agreed (my mistake). He again went to the back room for 15-20- min and came out with a 4th offer that increased the price by several hundred dollars ($329) to include the mud flaps and he said they didn't have them in stock and I'd have to wait 2+weeks for them to come in. Since then i checked with other Nissan dealers in Hawaii, all had them in stock and all were significantly cheaper ($70 per set; installation approximately $70 for all four). I even called King Windward Parts and found out that they didn't have any in stock but could order them $92 per set) cheaper than the sales rep “Cost Price”. When the final bill of sale came out it had nothing about adding an additional cost for mud flaps it just had some smoke and mirrors computations to come out to our agreed total price. They had me sign another document that said nothing else was promised except for mud flaps were being added. It didn’t break down the cost of the Mud flaps by item. In order to just get a couple hundred dollars more on the sale that they milked me for the mud flaps. I feel cheated even though the price of the truck was great. The bad taste of how they handled the overall sale is what I came away from the deal with, not what a great price I got on the truck. More

by wmcpolo Verified Customer Verified Customer

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Attentive service Before I even arrived Christian had reached out to me regarding my options at the end of the lease period expiration on my Nissan Leaf. From the momen Before I even arrived Christian had reached out to me regarding my options at the end of the lease period expiration on my Nissan Leaf. From the moment I walked into the dealership until I left the entire staff was attentive to my needs cheerfully and helpfully. More

by SANSGENE Verified Customer Verified Customer

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Excellent service Jessica was exceptional. She provided a friendly and comfortable environment which led to us buying a new vehicle at a very good price. We will defini Jessica was exceptional. She provided a friendly and comfortable environment which led to us buying a new vehicle at a very good price. We will definitely recommend her to anyone looking for a vehicle More

by tnhenry23 Verified Customer Verified Customer

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New Truck I knew I wanted a new truck and King Windward was having an incentive sale. As I had been to the dealership years ago assisting a friend with a truck I knew I wanted a new truck and King Windward was having an incentive sale. As I had been to the dealership years ago assisting a friend with a truck purchase I decided to go. I left with a new truck! More

by Sherry Verified Customer Verified Customer

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Awrsome Smooth transaction. Got what I wanted with no car dealer negotiation drama that I had experienced in the past. 2 months I been working with different Smooth transaction. Got what I wanted with no car dealer negotiation drama that I had experienced in the past. 2 months I been working with different car dealers. I was waiting to be disappointed but very surprised that I didnt have to argue my way to get what I could afford. This will be where I buy all my future vehicles. More

by shinefano Verified Customer Verified Customer

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