Matt McGinn

David was excellent. Got me the car I wanted at a price that was better than other dealerships. Even worked it out so I could get out of my lease without paying anythin Got me the car I wanted at a price that was better than other dealerships. Even worked it out so I could get out of my lease without paying anything. More

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Horrible, Rude Management. Not nice to customers. Selling cars at 30% more than a sticker price. Not nice to customers. Selling cars at 30% more than a sticker price. More

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I came in Nov 2022 to purchase a Mercedes Benz G63 - The car was going under my business name and was processed that way with financing through Mercedes Benz Financial however once the reporting went throug car was going under my business name and was processed that way with financing through Mercedes Benz Financial however once the reporting went through it went under my personal credit information which was not how we processed the contract or paperwork. I've attempted to work with finance manager Michael S and have reached out to every person with "supervisory titles" there to only be ignored including VP Bill O, and managers such as Michael C, Thomas, Vlad, Matt, Mike JR, Kevin and Dick. This deal has turned into such a mess - I also had my vehicle registration done incorrectly (no surprise) and when I paid the additional fee for the Mercedes ME additional features the product specialist Alex G registered it to a different vehicle not my own - so now a different customer is enjoying the services I paid for and I was not refunded. Its been a mess from start to finish and tbh I regret bringing my services here. Today I formally filed a complaint with the BBB for mediation to see if someone wants to start doing their job correctly and assist with the mistakes that occurred here. Be careful and consider Flecher Jones instead because its a mess here and if a business owner do not expect them to understand and work with you if your putting your car under your business name. More

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Service, communication, response time, and car inventory… EXCELLENT. Piotr was a wonderful sales associate who followed up with all of my questions. Even the finance person was great and very knowledgeable EXCELLENT. Piotr was a wonderful sales associate who followed up with all of my questions. Even the finance person was great and very knowledgeable. More

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Austin was very knowledgeable and patient with me throughout the entire process. He invested a lot of time explaining the different models that I was interested in and packages that work best for my throughout the entire process. He invested a lot of time explaining the different models that I was interested in and packages that work best for my lifestyle. I never felt like he was really trying to “sell me a car”. That goes a long way with me. It was refreshing to work with him and a great experience at the dealership all around. Top notch. I would highly recommend calling Austin if you’re looking for a new Mercedes. More

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From the moment I called the dealership through the time of buying my car, I was treated with excellent service. Communication, knowledge of my salesman (Piotr), and white glove service were top notch. I hi of buying my car, I was treated with excellent service. Communication, knowledge of my salesman (Piotr), and white glove service were top notch. I highly recommend this dealership and I will be back to purchase all future cars. Best experience I’ve had at dealership thus far. More

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Worst dealer I ever had to deal with it. They try to get the money which does not apply. My pay off amount was $35 K+ and first they try to charge me additional 3K when I showed them my cont They try to get the money which does not apply. My pay off amount was $35 K+ and first they try to charge me additional 3K when I showed them my contract then they removed the amount. Never advice any one to visit or deal with these people. More

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Great expierience with the team in my purchase of my vehicle. Very helpful and kind from start to finish every year. vehicle. Very helpful and kind from start to finish every year. More

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Excellent experience that I was not expecting. Was expecting a somewhat condescending pressure situation like we have encountered in Barrington. Instead it was very much like the friendly, knowledgea expecting a somewhat condescending pressure situation like we have encountered in Barrington. Instead it was very much like the friendly, knowledgeable, honest, no pressure interactions I have with my small town (Hampshire) dealership. My wife was pleased and impressed with the whole process and she generally HATES buying a new car !! More

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Purchased a late model Certified Pre-Owned vehicle recently from Piotr at MBHE and it was an excellent experience. Piotr was straight forward and really listened to what I was looking for, and then fo recently from Piotr at MBHE and it was an excellent experience. Piotr was straight forward and really listened to what I was looking for, and then found me the vehicle that I ultimately purchased. It took a few weeks for the vehicle to arrive and Piotr was in constant communication with me with regular updates, which I appreciated. I would highly recommend working with him and the entire MB service and product concierge team if you're looking to buy a MB vehicle. More

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