Matt Luce
Matt Luce at Burlington Subaru

Matt Luce

Assistant Service Manager

Burlington Subaru

351 Shelburne Road
Burlington, VT 05401

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6 Reviews
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6 Reviews

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6 Reviews of Matt Luce

August 27, 2025

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They are so helpful! And they are very accommodating in how that provided me with a loaner car while my car was being worked on. More

by Emily Joyce
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Ashley Lackard , Nick

August 16, 2025

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Nick did a good job explaining the work to be performed and timing work out well More

by ktswart
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ashley Lackard , Nick

August 10, 2025

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Did a good job servicing my vehicle at this time - with nothing left to be dealt with later on. More

by jtrono
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Ashley Lackard

June 01, 2023

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Always appreciate the courteous and professional interactions with Burlington Subaru staff. I highly recommend this location for your Subaru needs. More

by robert.butani
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ashley Lackard , Cody Jipner, Jason Krans

July 15, 2019

Dealership Rating

SO rude Called to try and ask a quick question about getting my window fixed. The woman told me that she can't help me if she isn't looking at the vehicle (wh More

by vtgirl21
Customer Service
Recommend Dealer
No

Other Employees Tagged: Ashley Lackard , Kevin Cournoyer, Josh Deutsch, Kaitlyn Einhart, Bill Hunter, Sheryl Hunter, Michelle Mistrik

Oct 25, 2019

Burlington Subaru responded

Roger Williams here, General Manager at Burlington Subaru. I wanted to reach out and extend my apologies to you regarding the negative experience you had at our dealership. We would also greatly appreciate the opportunity to make things right with you; if you could contact me at your convenience, my direct line is 802-448-3856 or I can be reached by email at rwilliams@burlingtoncars.com. Thanks so much and sorry again. All the best, Roger

December 13, 2018

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Average experience at service center Had an appointment to get snow tires on, I went home with snow tires on. Waiting room had great popcorn and Costco muffins. 10/10 for the waiting area More

by Sthomp93
Customer Service
Quality Of Work
Friendliness
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Recommend Dealer
No
Jan 24, 2019

Burlington Subaru responded

Hi, Roger Williams here, General Manager at Burlington Subaru. I'm very sorry to hear about the negative experience you had at our dealership, and I'd be grateful for the opportunity to speak with you and try to reach a more satisfying conclusion. If you'd be willing to contact me, my direct line is (802) 448-3856 or if you'd prefer, I can be reached by email at rwilliams@burlingtoncars.com. Thank you for bringing your issue to my attention, and I look forward to speaking with you soon. All the best, Roger Williams