Matt Lettau
Matt Lettau at Vorderman Volkswagen

Matt Lettau

Service Manager, Motor Werks Store

Vorderman Volkswagen

5811 Cross Creek Blvd
Fort Wayne, IN 46818

not yet
rated
5 Reviews

Matt has been in the automotive service industry since 1991 and has brought his many years of experience with him to Vorderman Motor Werks. Matt is a people pleaser in every way and always goes above & beyond to take great care of our customers at our Motor Werks location.

not yet
rated

5 Reviews

Write a Review

Dealership Experience

11 yrs, 7 mos

Industry Experience

33 yrs, 8 mos

5 Reviews of Matt Lettau

January 24, 2020

Dealership Rating
Employee Rating

I bought a car from their used lot a little over a month ago. It has been in the shop THREE times now, after I was repeatedly reassured when buying it that it was in great shape. They helped me with the fir More

by 120719
Recommend Dealer
No

Other Employees Tagged: Jerry Weidner , Kassidy S

December 31, 2018

Dealership Rating
Employee Rating

Terrific Our work with Voderman was easy and comfortable. Ron did a great job of meeting our needs and helping get a deal we could accept. We love our VW Passa More

by marsan6310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Naomi Mast , Ron Blum

April 06, 2018

Dealership Rating
Employee Rating

Yahoo to both Matts and Larry at Vorderman Volkswagen. Matt Middleton sold me my car...(love it). Went there today to get a problem fix and he sent me to service.. Guess another very nice Matt. This man to More

by Marquetta Ann Gouvan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Larry Carter , Matt Middleton

Apr 09, 2018

Vorderman Volkswagen responded

Thank you so much for writing a review for us, Marquetta. It means a lot to us! We're sorry you had an issue with your car so soon after the purchase, but we're so glad we could help. It's great to hear how much you love your car. We hope it continues to bring you that same joy every day you drive it. Thanks again!

October 06, 2015

Dealership Rating

Shenanigans with OBD Codes 2008 BMW 328xi ???? Test drove then purchased a BMW 328xi with 63K miles. As with any used car purchase and especially German autos is the potential for expensive repa More

by mikeinfwa
Customer Service
Friendliness
Price
Recommend Dealer
No
Oct 20, 2015

Vorderman Volkswagen responded

Hi Mike, First off, I want to thank you for leaving us a review. Even negative reviews give us something to learn from and improve upon. Taking your review very seriously, I have personally spoke to everyone involved in order to get to the bottom of it, and I want to address each of your concerns... Luckily, we track our phone calls to help managers see if our employees are following up with our customers in cases like this, and I am showing that Matt attempted to speak with you on three different occasions with no answer. This must have been when you were out of the country and from what we have figured out since your review, is that we were trying a different number of yours... apparently not your cell phone. It makes sense at this point as to why you thought you were being ignored and I sincerely apologize for this. In the midst of all of this, Matt spent some time in the hospital for health reasons and Ivan stepped in to try and cover as well as possible without having spoken to Matt to get caught up on all of our customers. I also had a chance to speak to Abbey, whom you spoke to about coming in for an appointment. Our calendar at the time of speaking to you was open, however she should have mentioned that our technicians leave at 5:00, and depending on how busy we are, may leave early if all the work is caught up. I am told that you showed up at 4:50, and as you know, we did not have a full schedule so our techs were already gone. I am sorry we forgot to mention that to you. Lastly, Matt did have a chance to speak to our General Manager when he told you he would, and Chad was more than happy to help take care of some of the issues. He agreed to pay for the DMTL pump at $410, and even offered to take care of the other issues with a substantial discount. Our Gold Check Warranty is a basic powertrain warranty. We understand there are lots of issues that can come up with vehicles after they are inspected. Issues that may not be covered by this warranty, so we are always willing to consider helping, especially if it is shortly after being purchased, like your specific case. I'm sorry it took so me so long to respond, however it sounds like at this point, you and Matt are regularly in contact and all the issues are being worked out. I apologize for the headaches and concerns, but I hope at this point you are able to see that we truly are here to help our customers in any way possible, and strive to sell great, reliable vehicles. Best regards, Alex Vorderman 260-969-6060 alexv@vordermanvw.com

Oct 25, 2015

mikeinfwa responded

Update since my initial review post: Matt was very helpful resolving my issues with the OBD codes. A combination of my out of country business trips out and Matt’s schedule delayed the earlier attempts to resolve. Once we got our schedules aligned, he was able to promptly install a new leak detector pump at no charge. As for the other 2 codes, I was offered a reduced repair cost which I was initially going to go with but decided to go with my own hands and DIY in my garage. Thanks again Matt, your assistance has gave me a better second impression of Vordermans

August 08, 2014

Dealership Rating

A good customer service provider A special thank you to Jay M. at vorderman VW. I had an encounter with a business that really understands customer service! All associates were helpfu More

by spboys10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Vorderman , Teresha Hubley, Jay Melcher

Dealership Inventory (123 Vehicles)

new 2025 Volkswagen Atlas car, priced at $48,496
2025 Volkswagen Atlas
new
Pure White exterior
Automatic
All-wheel Drive
new 2024 Volkswagen Tiguan car, priced at $32,958
2024 Volkswagen Tiguan
new
Deep Black Pearl exterior
Automatic
All-wheel Drive
new 2025 Volkswagen Atlas car, priced at $55,064
2025 Volkswagen Atlas
new
Deep Black Pearl exterior
Automatic
All-wheel Drive
used 2024 Volkswagen Atlas car, priced at $42,870
2024 Volkswagen Atlas
used
Silver Mist Metallic exterior
Automatic
All-wheel Drive
new 2025 Volkswagen Atlas car, priced at $49,599
2025 Volkswagen Atlas
new
Deep Black Pearl exterior
Automatic
All-wheel Drive
used 2020 Volkswagen Arteon car, priced at $29,991
2020 Volkswagen Arteon
used
Deep Black Pearl exterior
Automatic
All-wheel Drive