Matt Leonard
Matt Leonard at Ira Subaru

Matt Leonard

Parts Director

Ira Subaru

97 Andover Street
Danvers, MA 01923

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4 Reviews
not yet
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4 Reviews

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4 Reviews of Matt Leonard

May 04, 2024

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Employee Rating

I appreciated them getting a replacement part in a prompt manner just like they said they would. They communicated well as I waited too. More

by djmorrow135
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Destiny Velasquez , Marco Ciampa, Stephen Eagleston, William Hernandez

May 07, 2024

Ira Subaru responded

It's great to hear that our dealership promptly obtained a replacement part as promised and communicated well with you during the waiting period. Effective communication and timely service are key aspects of a positive customer experience. Thank you for choosing us!

April 02, 2024

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Employee Rating

Amazing new facility, which has every kind of customer service possible. Sammy made sure everyone got the refreshments they wanted. I was greeted by Kyle who was very helpful and, got in touch about the More

by nathaliebinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Looney , Manny Figueroa, Juan Tejada Hernandez

Apr 06, 2024

Ira Subaru responded

It sounds like you had a great experience at our new facility! We're glad that Sammy and Kyle were able to provide excellent customer service and ensure your comfort during your visit. We apologize for the long wait for retailing purposes but appreciate your understanding. Thank you for your kind words about our professionalism. We'll pass on your feedback to our team.

January 12, 2024

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Employee Rating

Entire team was great, went in for an oil change and to get a fix. What I thought was going to be a multiple days took 1 day, and staff was friendly and accommodating. Highly recommend going here! More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emilio Rodriguez, Roscoe Robinson, Destiny Velasquez , Marco Ciampa, Stephen Eagleston, Manny Figueroa, William Hernandez, Jeff Lubas

Jan 16, 2024

Ira Subaru responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 16, 2023

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Employee Rating

The service department were attempting to have me drive my legacy even though there was no defroster on the passenger side of the front windshield. Very negative Matt and Dan. Will not use Ira in the futur More

by E.sharkey1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan

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