Matt Kiscellus

Went in to test drive a 2022 Dodge 1500 Warlock, called ahead, asked them to call me if anything changed or it sold. All they had to do is let me test drive it and I was already pretty much sold on the ve ahead, asked them to call me if anything changed or it sold. All they had to do is let me test drive it and I was already pretty much sold on the vehicle. Come to find out, I get up there and the vehicle sold, or so they say. They immediately tried to sell me on other versions with more mileage (Warlock had 6k and no accidents/reported problems), prior accidents, or both FOR MORE MONEY. Said no and walked out, 3-5 days later and the advertisement is still up and I get a message on May 2nd there's a price change on the vehicle. Don't trust this dealer at all, they use scam and bait advertisements, oh by the way this vehicle came from Quebec. Possibly a lemon they covered up on the title swap. I'd leave a review on the people I worked with... but they're not all listed, funny. More

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The salesman were fantastic. So was the one that Close was very sharp on top of things. Explain the car to me very good will come back for my next car...thank you all for a great So was the one that Close was very sharp on top of things. Explain the car to me very good will come back for my next car...thank you all for a great job More

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Terrible Customer Service: does not stand behind their vehicles. No integrity. Very unprofessional. Hard to work with. I bought a highlander off of the used lot! I drove over 4 hours to get the vehicle o vehicles. No integrity. Very unprofessional. Hard to work with. I bought a highlander off of the used lot! I drove over 4 hours to get the vehicle only to end up in the shop 1 week after I got it. A tranny hose leak and issues with the gear case. While they stood behind those fixes… I continued to have issue with the gear lube that continued. Words like “well if the other dealership treated you so well why don’t you buy from them.” And a focus on and extended package rather than how they were going to take care of me was the least. Will NEVER return to such a poor dealership. More

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Terrible customer service. I purchased my 2020 Ford Fusion November 9, 2022 at the Russ Darrow Mitsubishi of Waukesha. I was told that my car needed to be sent to a ford dealer I purchased my 2020 Ford Fusion November 9, 2022 at the Russ Darrow Mitsubishi of Waukesha. I was told that my car needed to be sent to a ford dealership due to a recall issue and that I would be able to pick my car up with that week. Well a couple of days turned into almost 1 month. I was very patient with the store the entire time. When I went to pick up my car Dec 6 I was not compensated at all nor did I push for anything. Today February 21, 2023 my check engine light has come on. I called Russ Darrow Mitsubishi if Waukesha and spoke with Bransen in finance department and asked him if he could be so kindly and explain my warranty to me. I told him I had scheduled service at Uptown Ford near my home and I just wanted to know if my warranty will cover the check engine light issue. He stated yes you are fully covered and to provide them with the Vehicle contract. Not once did Bransen tell me that Only Russ Darrow Stores can service my vehicle. I followed Bransens instructions and now Russ Darrow is not allowing them to fix the car. I was told I had to pay $300 for diagnostic. I called Russ Darrow Mitsubishi of Waukesha for help. Matt who failed to give me a last name was very dismissive and very rude. Told me that they fixed my car back in Dec out of the kindness of their hearts and they did not have to do that for me. I would like to speak to the office of president regarding this matter. I will speak with my lawyers as well and proceed with legal action More

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I thought all the people there were very helpful and grateful they really do a great job grateful they really do a great job More

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