Matt Kirkham

We were very happy with everything the day we made our purchase. Johnathan answered each and every question and was such a pleasure to deal with. We couldn't have asked for better! I would deal with Johna purchase. Johnathan answered each and every question and was such a pleasure to deal with. We couldn't have asked for better! I would deal with Johnathan again in a heart beat! More

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My experience with Dover Chevrolet ICL has been nothing short of a disaster. I purchased a 2021 Silverado with the 3.0 diesel engine, only to face a series of problems that reveal the dealership’s lack of short of a disaster. I purchased a 2021 Silverado with the 3.0 diesel engine, only to face a series of problems that reveal the dealership’s lack of professionalism and care. Firstly, upon picking up the truck, I discovered I had driven to Portsmouth and back without a license plate. This was just the beginning of a string of issues. When I returned to the dealership, I noticed a massive dent on the roofline above the rear passenger door. This wasn’t a small imperfection; it was a glaring dent with brushed and flaking paint. The sales manager acknowledged this but could only offer to "run it up the chain." After a prolonged back-and-forth, they agreed to fix the dent at no cost after reviewing old transport photos that showed the damage that was missed by the staff. I dropped off the truck and received a rental covered in dust, rock chips and door dings, with a smell reminiscent of a gym bag. I filmed the rental’s condition to protect myself and left. When I picked up my truck a week later, I was dismayed to find the dent had not been properly repaired. It was still visible, with a noticeable jog between the door and jam, the bodywork was subpar. Even worse, my truck’s interior was covered in filler dust from the repair work—clearly, the body shop had not bothered to mask off the door properly. Additionally, I noticed new damage on the driver’s side front bumper—red/brown paint transfer, which I had to report the next day. The dealership had proformed their own walk-around inspection of the truck prior, and it reflects that the damage was done in their possession. They agreed to repair. Eight days later, I received the truck with the original dent fixed and the bumper repaired. They also filled the tank and detailed the truck, but it still smelled of bondo inside today To add insult to injury, they didn’t put an inspection sticker on the truck when I bought it. After driving 1,000 miles, the truck failed its inspection due to a persistent code that they had merely cleared. The code reappeared within 25 miles of picking up the vehicle. In summary, Dover Chevrolet delivered a deeply frustrating and disappointing experience. Their lack of attention to detail, poor repair work, and overall customer service is unacceptable. I would advise anyone considering a purchase from this dealership to proceed with extreme caution. More

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Ed Bourque is a great salesman. ..he got us to where we wanted to be on a payment and worked very hard for us! Every other dealership I've dealt with over the years gives you a big r ..he got us to where we wanted to be on a payment and worked very hard for us! Every other dealership I've dealt with over the years gives you a big runaround and try to put you in something that you don't want. I would definitely deal with him again!.....thank you very much Ed! More

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Easy simple and painless customer service. Would recommend this location and staff in the future to friends and family Would recommend this location and staff in the future to friends and family More

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Did not hesitate to work harder to locate appropriate vehicle to suit my needs. Delivered car clean and document work succinct and prepared correctly. vehicle to suit my needs. Delivered car clean and document work succinct and prepared correctly. More

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Matt and Anton made the process of buying my dream truck easy and quick as possible! They were great to work with and communicated with me through out the entire processs! easy and quick as possible! They were great to work with and communicated with me through out the entire processs! More

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Matt was very helpful and cordial with no pressure. Good pricing up front rather than having to haggle between sales and manager. A pleasant experience. Good pricing up front rather than having to haggle between sales and manager. A pleasant experience. More

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Big Mike went above and beyond to get us into a truck that suits us perfectly and that goes with our budget. Big Mike, Don, Anton, and Jen are the best! So excited with my new vehicle they rock!! that suits us perfectly and that goes with our budget. Big Mike, Don, Anton, and Jen are the best! So excited with my new vehicle they rock!! More

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Easily the best car buying experience ever. And great Chevy product. Great job. Highly recommend. Looking forward to my new Trax! And great Chevy product. Great job. Highly recommend. Looking forward to my new Trax! More

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