Matt Kincaid

We felt that this dealership and our salesman, Ryan Lawrence, went to great lengths to make sure we were happy with our purchase and got the exact vehicle we wanted. The whole process from start to fin Lawrence, went to great lengths to make sure we were happy with our purchase and got the exact vehicle we wanted. The whole process from start to finish was a great experience! More

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I have come to expect, over the past 26 months, that Ford Motor Co. has no idea how to repair my vehicle. They have put approximately $60k into so-called repairs including parts, labor and loaner/ rental veh Motor Co. has no idea how to repair my vehicle. They have put approximately $60k into so-called repairs including parts, labor and loaner/ rental vehicles. The van only cost approximately $30k! And the vehicle is still not running correctly. I believe they have either rebuilt or replaced with new, 6 transmissions. Upon the last conversation with the shop foreman, they have other vehicles with the exact same problem as I do. The total amount of time that ford has had my vehicle in their shop is 14 months. Customer service is a joke. I was told that they could not do anything to help the repair facility or myself as to a resolution to the problem. They said that their job was to fill me with a bunch of bull and tell me what I want to hear so that time can pass and they can try to fix the issue. My problem started on mile 1. They were notified immediately after I drove off the lot. 26 months later and I still have the same problem. Corporate greed and inept repair facilities along with ford engineering and you get a recipe for vehicles that don’t last and customers that are greatly disappointed in a product. Believe me, I learned my lesson!! Never again. More

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Excellent experience with Smith Ford, in particular Matt and Will. Finally received my Bronco after a very long wait that was out of their control. But the process went smooth and I was kept apprised of the and Will. Finally received my Bronco after a very long wait that was out of their control. But the process went smooth and I was kept apprised of the situation along the way. I actually transferred my reservation from another Ford dealership in Little Rock to Smith Ford and so glad I did. Would definitely recommend buying your next vehicle from here! More

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Extremely happy! I had never purchased a new car before. I found an Escape I liked, and asked for a test drive. Bobby was quick to contact me and schedule it. The atmo I had never purchased a new car before. I found an Escape I liked, and asked for a test drive. Bobby was quick to contact me and schedule it. The atmosphere of the dealership was friendly. I never felt pressured, and I was never uncomfortable during the process of buying the car. We will definitely be back! More

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Correspondence from Matt I was assured the carfax for the Ford Explorer was good,I thought it was included in my paperwork,but it wasn’t.I called Matt three times to send me t I was assured the carfax for the Ford Explorer was good,I thought it was included in my paperwork,but it wasn’t.I called Matt three times to send me the copy,& he said he would. Six months down the road l still haven’t received it.That doesn’t say much for Matt, or your Dealership,especially if everything. I was told about the little Lady in Rosebud Ar.owned it,& all its maintenance was done at your Dealership,asked Matt if l could get a copy for my records,Matt said sure,l still,I’m beginning to feel that everything about the car was misrepresented. I’m sad & disappointed,Matt seemed like good person. I will finish with l ask Matt again on 9/28 & still haven’t heard from him. Lee Ramsey More

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Love My 2018 Ford Escape Why? Because we get the best service there is in town. We love Smith Ford. This makes our 4th vehicle we have purchased. Never had problems with any o Why? Because we get the best service there is in town. We love Smith Ford. This makes our 4th vehicle we have purchased. Never had problems with any of them. We love you Matt Kincaid, Internet Sales. More

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Love this place I love Smith Ford. Matt was wonderful. He answered all my questions even if he had to repeat them lol... had a great time talking with him I love Smith Ford. Matt was wonderful. He answered all my questions even if he had to repeat them lol... had a great time talking with him More

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Good quick response Yes everything was quick and helpful also had spoke with a sales person named Amber she was very helpful and court i will be back. Yes everything was quick and helpful also had spoke with a sales person named Amber she was very helpful and court i will be back. More

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market for a Ford. Escape I was in the market for a 2017 Ford Escape,Matt reached out from Smith Ford ..he gave me all the information that was needed..I would recommend Smith I was in the market for a 2017 Ford Escape,Matt reached out from Smith Ford ..he gave me all the information that was needed..I would recommend Smith Ford..however ,I went to my credit union and for a better deal.. Thank you More

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Great Service Matt is a great salesman . He made everything very convenient for me. I really appreciate Matt and Smith Ford. I will be purchasing another vehicle f Matt is a great salesman . He made everything very convenient for me. I really appreciate Matt and Smith Ford. I will be purchasing another vehicle from Smith Ford. More

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