Matt Jakubowitz

They were very nice until after the purchase, got the runaround, very poor customer service and lack of communication, would not recommend runaround, very poor customer service and lack of communication, would not recommend More

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We purchased a car through brewster Ford a couple weeks ago. If your looking for good customer service after your purchase save yourself the time and look elsewhere. You won’t find it here. A few hours af ago. If your looking for good customer service after your purchase save yourself the time and look elsewhere. You won’t find it here. A few hours after taking a vehicle home, we noticed one of the key fobs wasn’t working. I then put in a new battery but it still was not working. We called Brewster Ford and spoke to someone in service. They said we would have to bring the fob in to get reprogrammed to the car. However, they were going to charge us $200 to do it. We then called the manager Mike who sold us the car and let him know that the fob they gave us wasn’t working and we were instructed to get the fob reprogrammed. We told him that we were also told we had to pay $200. He then said well most used cars don’t come with 2 fobs anyway. We said well you sold us the car with 2 fobs, if one didn’t work then you should have only given us 1 fob and not sold it as 2. He then pulled up are deal agreement and told us because we got such a good deal, they can’t reprogram it for us and we would have to pay. I mean come on seriously? So we are being penalized for a sale they agreed to. We expressed our frustration and Mike informed us he would speak to the owner and get back to us. We never heard back. We called again the next day and left a voice mail. It’s been a couple weeks and never heard back and continued to call and leave a voice mail. Only thing that salvaged a star was our sales person Matthew was actually great, easy to contact, and straightforward. If you end up purchasing a car through here we hope they provide you with better service then that which was shown to us. We felt the need to share our experience. More

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