Matt Hannon

The sales person Tim was not pleasant to work with. He displayed a level of disrespect that I had never dealt with in all of my years of buying cars. I chose to deal with the manager Matt after experie He displayed a level of disrespect that I had never dealt with in all of my years of buying cars. I chose to deal with the manager Matt after experiencing what I experienced with Tim. Things significantly improved. The vehicle eventually was purchased. There was a lack of respect permeated in the air at this place and I would not recommend this place to anyone. The lack of overall disrespect leads me to have such an opinion. This was easily the worst car buying experience that I have ever had. More

by fredlevarity Verified Customer Verified Customer

Report | Print

After 2 weeks of trying to find the car I wanted I ended up here and it was so refreshing! I was not pressured into anything. The customer service was such a plus but to add to that they had the van I was l up here and it was so refreshing! I was not pressured into anything. The customer service was such a plus but to add to that they had the van I was looking for and it was priced well and it was in excellent condition! The other vans I had looked at other dealerships were the same year make and model and not in as good of shape and were priced at least $400 over what I ended up getting mine for. I have already recommended this place to friends! More

by makalapolston Verified Customer Verified Customer

Report | Print

The salesman was great but the follow with customer and follow up with services is horrible. It is hard to get a call back. They really need to work on customer service and follow up and call back. follow up with services is horrible. It is hard to get a call back. They really need to work on customer service and follow up and call back. More

by ministervlharris Verified Customer Verified Customer

Report | Print

I would recommend this dealership to anyone. Matt was informative, honest, and very helpful. Thanks! Matt was informative, honest, and very helpful. Thanks! More

by shaquaisacooper Verified Customer Verified Customer

Report | Print

The manager matt was extremely friendly and helpful in getting the vehicle I was interested in and helping any problems that came up getting the vehicle I was interested in and helping any problems that came up More

by kenstaten Verified Customer Verified Customer

Report | Print

Smoothest car buying process I’ve been through. Zero issues with my new car, very open and easy communication with the sales team, no haggling no hidden fees. Zero issues with my new car, very open and easy communication with the sales team, no haggling no hidden fees. More

by Karina Verified Customer Verified Customer

Report | Print

I bought a 2018 used Mustang Ecoboost convertible with 72k miles on it from this dealership from Matt. I texted his dealership (they have 2, I was at the small one) and after confirming the vehicle was pr 72k miles on it from this dealership from Matt. I texted his dealership (they have 2, I was at the small one) and after confirming the vehicle was present, I set up a test drive the next day. I drove out of state (leaving early in the morning), got there by 10:30 for a test drive, sealed the deal by 11:30, and was on the road driving back home by 1 after all the paperwork. Professional and quick, Matt neither pressured nor pursued something I didn’t want. I came in for a Mustang, and I left with one. No hassle. I put 10k down, and easily financed the rest (my credit score was good). I knew what I was going in for after months of comparing other cars on Cargurus. It was a 400 mile drive back home and no check engine lights popped up or anything giving out. Excellent work. More people should browse online and check reviews for dealerships, because you might find a gem of a car and a honest golden dealership like Auto City. Great work Matt. More

by victorclairmont0 Verified Customer Verified Customer

Report | Print

Our buying experience from Auto City in Portsmouth was smooth and easy. It was fast.and the entire staff was friendly. Tim was fantastic to work with, as well as the rest of the team. smooth and easy. It was fast.and the entire staff was friendly. Tim was fantastic to work with, as well as the rest of the team. More

by jkincheloe Verified Customer Verified Customer

Report | Print

I had great success at the lot . It went nice . And very easy for me It went nice . And very easy for me More

by jswf21 Verified Customer Verified Customer

Report | Print

They changed my opinion of what a car dealer is like. I was the hyper skeptical customer believing all the stereotypes about used car dealers, after working with Matthew, I can tell you this predisposit I was the hyper skeptical customer believing all the stereotypes about used car dealers, after working with Matthew, I can tell you this predisposition was incorrect. He was honest, kind, Christian, and relatable. The cars we looked at were clean and in good working order. The price was not flexible, but it was very reasonable to begin with so how can I fault him for not budging on an already good price. All the cars I saw were state inspected, cleaned and detailed. We never felt any pressure. He allowed us to test drive alone. He allowed us to get a pre purchase inspection. He offered a extended warranty plan ( I declined but he was upfront about the process and I never felt pressured in anyway). Amber showed us financing options although I chose to pay cash for the car anyway. I would send anyone looking for a good used car to Auto city! More

Report | Print