Matt Hannon

I understand the car was purchased "as is," BUT the salesman could have mentioned the obvious problems that are wrong with it. For example: Back-up lights not working, neither doors will lock, glove c salesman could have mentioned the obvious problems that are wrong with it. For example: Back-up lights not working, neither doors will lock, glove compartment busted, 2 keys provided but only one fits this car. The worst thing was the price of the car that was advertised. Car is for sale for $4,800.00 then he ads on another $800.00. And for what? Obviously, no work was done to fix or repair anything on this car. (A topical bate and switch experience) Also advertised was a "Multi-point inspection verified" THAT WAS A LIE. If there was an inspection certain things would have been fixed. Two things I take away from this experience: Never buy a car "on line" that you can't go look at or test drive. And this salesman is the perfect example of why people don't trust and despise used car salesmen. It seems it is impossible for them to be forthright, to be honest, or to tell the truth about anything. More

by e-male47 Verified Customer Verified Customer

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I am a repeat customer an have had nothing but good experiences. This time was even better Matt was great. experiences. This time was even better Matt was great. More

by amanda.lunceford Verified Customer Verified Customer

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Matt hannon was incredible! So helpful and kind walked me through everything and answered every question with a smile. Genuinely seemed so happy to help! So helpful and kind walked me through everything and answered every question with a smile. Genuinely seemed so happy to help! More

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The sales person Tim was not pleasant to work with. He displayed a level of disrespect that I had never dealt with in all of my years of buying cars. I chose to deal with the manager Matt after experie He displayed a level of disrespect that I had never dealt with in all of my years of buying cars. I chose to deal with the manager Matt after experiencing what I experienced with Tim. Things significantly improved. The vehicle eventually was purchased. There was a lack of respect permeated in the air at this place and I would not recommend this place to anyone. The lack of overall disrespect leads me to have such an opinion. This was easily the worst car buying experience that I have ever had. More

by fredlevarity Verified Customer Verified Customer

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After 2 weeks of trying to find the car I wanted I ended up here and it was so refreshing! I was not pressured into anything. The customer service was such a plus but to add to that they had the van I was l up here and it was so refreshing! I was not pressured into anything. The customer service was such a plus but to add to that they had the van I was looking for and it was priced well and it was in excellent condition! The other vans I had looked at other dealerships were the same year make and model and not in as good of shape and were priced at least $400 over what I ended up getting mine for. I have already recommended this place to friends! More

by makalapolston Verified Customer Verified Customer

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The salesman was great but the follow with customer and follow up with services is horrible. It is hard to get a call back. They really need to work on customer service and follow up and call back. follow up with services is horrible. It is hard to get a call back. They really need to work on customer service and follow up and call back. More

by ministervlharris Verified Customer Verified Customer

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I would recommend this dealership to anyone. Matt was informative, honest, and very helpful. Thanks! Matt was informative, honest, and very helpful. Thanks! More

by shaquaisacooper Verified Customer Verified Customer

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The manager matt was extremely friendly and helpful in getting the vehicle I was interested in and helping any problems that came up getting the vehicle I was interested in and helping any problems that came up More

by kenstaten Verified Customer Verified Customer

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Smoothest car buying process I’ve been through. Zero issues with my new car, very open and easy communication with the sales team, no haggling no hidden fees. Zero issues with my new car, very open and easy communication with the sales team, no haggling no hidden fees. More

by Karina Verified Customer Verified Customer

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I bought a 2018 used Mustang Ecoboost convertible with 72k miles on it from this dealership from Matt. I texted his dealership (they have 2, I was at the small one) and after confirming the vehicle was pr 72k miles on it from this dealership from Matt. I texted his dealership (they have 2, I was at the small one) and after confirming the vehicle was present, I set up a test drive the next day. I drove out of state (leaving early in the morning), got there by 10:30 for a test drive, sealed the deal by 11:30, and was on the road driving back home by 1 after all the paperwork. Professional and quick, Matt neither pressured nor pursued something I didn’t want. I came in for a Mustang, and I left with one. No hassle. I put 10k down, and easily financed the rest (my credit score was good). I knew what I was going in for after months of comparing other cars on Cargurus. It was a 400 mile drive back home and no check engine lights popped up or anything giving out. Excellent work. More people should browse online and check reviews for dealerships, because you might find a gem of a car and a honest golden dealership like Auto City. Great work Matt. More

by victorclairmont0 Verified Customer Verified Customer

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