Matt German

No pressure and a great team. Been taking my trucks to them the last 15 years in service . Sales was also great when I bought my last truck 3 years ago Been taking my trucks to them the last 15 years in service . Sales was also great when I bought my last truck 3 years ago More

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No hassle. No real negotiation on price. Friendly. They spent an hour going over features to make sure I was well informed on how to setup and operate truck. They spent an hour going over features to make sure I was well informed on how to setup and operate truck. More

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I ordered my new truck at Van Bortel. Steve Miller was great to work with. There was no pressure at all. Received my truck sooner than promised. I love my new truck. Great service! Good job! great to work with. There was no pressure at all. Received my truck sooner than promised. I love my new truck. Great service! Good job! More

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On time, no muss, no fuss and applied all applicable incentives and graded my vehicle in every charted area advising where additional attention is needed incentives and graded my vehicle in every charted area advising where additional attention is needed More

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Very efficient, very good and fair prices for service with nice features like free drop off and pickup instead of waiting there for service. Staff is very friendly and great communications. with nice features like free drop off and pickup instead of waiting there for service. Staff is very friendly and great communications. More

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During this virus shutdown I was still able to seamlessly purchase a new vehicle from Van Bortel Ford. Through email and text messaging with my sales representative, I was able to get my trade appraised wit purchase a new vehicle from Van Bortel Ford. Through email and text messaging with my sales representative, I was able to get my trade appraised with the VIN# and some photos with a description of the condition. They gave me a fair price for my trade and we were able to strike a deal that I was comfortable with all without having to visit the dealership. The day I signed the paperwork was able drive away in my new truck! It took no more than 45 minutes at the dealership for the paperwork, swap out the license plates and I was on my way. I would highly recommend! More

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in one word the service at VANBORTEL is excellent! I really like the location and the red carpet service their makes me want to go back for anything my truck needs. really like the location and the red carpet service their makes me want to go back for anything my truck needs. More

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VanBortel has been my Ford Dealer of choice because of their quality of service from the purchase of my vehicles throughout the lifetime of my vehicles for the past 20 years. I’m very thankful for the their quality of service from the purchase of my vehicles throughout the lifetime of my vehicles for the past 20 years. I’m very thankful for the attention to detail and thoroughness of work that i’ve received. I give them a ten out of ten overall. More

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Nothing they won’t do for you Today I’m the proud owner of a 2020 Explorer Platinum. Best Ford dealership in Rochester, NY, thank you Vanbortel Ford you really really roc. Today I’m the proud owner of a 2020 Explorer Platinum. Best Ford dealership in Rochester, NY, thank you Vanbortel Ford you really really roc. More

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Always aiming to please Each time a go to Van Bortel Ford for service, I am amazed at the fantastic attitude of the employees and how they strive for customer delight!! Havi Each time a go to Van Bortel Ford for service, I am amazed at the fantastic attitude of the employees and how they strive for customer delight!! Having purchased cars from Hoselton, Dorschel Auto Group, Mercedes Benz Of Rochester, and Porsche of Rochester, nobody comes close to treating us the way we are treated at Van Bortel! They have a new customer for life here!! More

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