Matt Fraley

I had a very disappointing experience with this dealership. Communication was terrible from the start. Before I paid for the car I was told they would fix a couple things we agreed on locally and r dealership. Communication was terrible from the start. Before I paid for the car I was told they would fix a couple things we agreed on locally and right after I paid was told it would actually have to be done there, the dealership was 2.5 hours from home. I reached out about my vehicle to get this work done and was promised a call back the same day with more information. That call never came. I followed up multiple times over the next nine months for things agreed to when I purchased the car, and each time I was told someone would get back to me shortly—still nothing. They were waiting on a part, so and so wasn't in the office, etc. there was always an excuse. It felt like I had to chase them down just to get basic answers. When I finally did speak with someone, they didn’t have any of the details I had previously asked for and seemed completely unprepared. This lack of professionalism and follow-through is unacceptable. After nine months, numerous phone calls and a new general manager (who was wonderful and the only one who seemed interested in handling this), I was finally able to get my car taken care of... only to have it delivered back to me at the wrong address in a different city. Right on par for how this entire experience went. Glad to finally be done with them. More

by Krystac2005 Verified Customer Verified Customer

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Fabian was excellent to work with. Everything was handled smoothly and there were zero hassles. Great experience!!! Everything was handled smoothly and there were zero hassles. Great experience!!! More

by yarrowharvey Verified Customer Verified Customer

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Daniel was perfect. Service was outstanding. Communication was excellent. Car was finished on time. Very happy with my visit. Service was outstanding. Communication was excellent. Car was finished on time. Very happy with my visit. More

by yarrowharvey Verified Customer Verified Customer

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Have never purchased a vehicle before from this dealership, each person i came in connect with was personable, knowledgeable and took all the time with us as needed. dealership, each person i came in connect with was personable, knowledgeable and took all the time with us as needed. More

by KSGAL481 Verified Customer Verified Customer

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I had to go through the better business bureau to get a second key fob the owed me. Josh Scudder is the only person who tried to help me. second key fob the owed me. Josh Scudder is the only person who tried to help me. More

by SUZIEJ Verified Customer Verified Customer

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Fabian and team made the experience quick and simple. Omar in finance got stuff done in less than 30 minutes and news out the door. Appreciate all the work that went into getting me into my Santa Cruz. Omar in finance got stuff done in less than 30 minutes and news out the door. Appreciate all the work that went into getting me into my Santa Cruz. More

by charles.e.dionne Verified Customer Verified Customer

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Dalton and Matt were both wonderful. They made sure I got the exact car I wanted. They made sure I got the exact car I wanted. More

by emma.brightwell Verified Customer Verified Customer

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Very professional and friendly, was easy doing business with them. Will definitely recommend then to friends. with them. Will definitely recommend then to friends. More

by mbckc Verified Customer Verified Customer

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Elbron was an amazing and patient sales person to me. He answered every question I had and relieved me of any doubts. I appreciate all his help. Morgan the sales manager was such a big help! Totally will He answered every question I had and relieved me of any doubts. I appreciate all his help. Morgan the sales manager was such a big help! Totally will recommend them to anyone looking for a vehicle. Thank you so much to the Laird Noller Hyundai team!!! More

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Elbron showed a masterclass during my experience at the dealership, I will recommend him to friends and family. dealership, I will recommend him to friends and family. More

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